Access to Pension Credit

Guy Opperman Excerpts

Wednesday 24th July 2019 Westminster Hall

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

It is a pleasure to serve under your chairmanship, Ms Buck.

I congratulate the hon. Member for Ogmore (Chris Elmore) on securing this important debate, which I accept addresses significant and real issues. I must also congratulate him on his marriage. He will agree with the Prime Minister—bear with me—when she made the point at Prime Minister’s Question Time today that those who choose to marry a Member of Parliament do so with great bravery. It is an honour and privilege to get married, but choosing to marry a Member of Parliament is a bold thing. I wish Mrs Elmore well, and I wish them both well for the future.

It is also a great privilege and pleasure to welcome the hon. Member for Newport West (Ruth Jones) to this place. This was the first time I have heard her speak; she spoke most eloquently. I congratulate her on her win, and wish her good fortune and enjoyment of this great privilege to hold a position in this House, where she will hold Government to account and possibly, in about 30 years, have a Labour Government—obviously under a new leader, as everyone in the House of Commons seemed to agree today.

Before I get into the nuts and bolts of the debate, I will make a point that is fair across the board and yet matters. It is entirely right for the hon. Member for Ogmore and the Opposition parties generally to hold Government to account, but it is also right that we all celebrate, support and talk glowingly about the various voluntary and charitable organisations that do such great work in all our communities.

[Alex Chalk]

I am grateful to the Minister for making that point. Does he agree that organisations such as the Gloucestershire Older Persons’ Association, which helps with everything from digital technology to benefits and so on, are precisely the ones that Government ought to be supporting to ensure that those who are entitled to pension credit or any other benefit get them? Supporting those charities is something that, respectfully, the Government could do.

[Guy Opperman]

I will not necessarily make fresh policy on Government support for charities—

[Chris Elmore]

Go on!

[Guy Opperman]

Much though I am urged to do so by the hon. Gentleman. The hon. Member for Glasgow South West (Chris Stephens) asked if my phone was turned on, but it is most definitely turned off—with respect and due deference to the Chair—and it is not for me to make new tax or incentives policy.

A perfectly legitimate point, however, can be made in two ways in answer to my hon. Friend the Member for Cheltenham (Alex Chalk) and several other speakers. Voluntary organisations do a fantastic job of explaining to our older community—some of whom are digitally challenged and some fully up to speed online—the opportunities to claim and the things out there that the Government will provide, and that applies to any Government down the years. Basically, those organisations should have all our support, and anything that individual Members of Parliament, local authorities and local organisations can do to assist their efforts is entirely right. In my constituency, I have visited the Men’s Shed in Hexham and various support organisations, such as Age Concern in Corbridge. I fully accept that they do a fantastic job, as similar organisations do in Cheltenham and as does my hon. Friend. If we have the ability to use them more, I am happy to take any suggestions on board.

I accept that Government actions are criticised and I understand that it is for us to make our case, but I make a further point that the pension credit toolkit that we reissued in April, with two versions this year, provides copious advice not only to the individual who wishes to claim but to the voluntary organisations out there. I urge any voluntary organisations without access to the pension credit toolkit—which gives guidance, advice, assistance and recommendations of how to disseminate vital information to our constituents—to take it up, because it is of great importance.

All those things having been said, I want to make it clear that part of our case is that we would love pension credit take-up levels to be higher. The benefit is specifically intended to provide support to some of the poorest and most vulnerable pensioners in our community, and there is no question but that we are already committed to ensuring economic security for people at every stage of their life, especially when they reach retirement.

We are forecast to spend more than £120 billion on benefits for pensioners in 2019-20, which includes £99 billion on the state pension. As a result of the triple lock, from April 2019 the full yearly amount of the basic state pension is about £675 higher than if it had been uprated just by earnings since April 2010. That is a rise of more than £1,600 in cash terms.

In respect of pension credit, the value of the standard minimum guarantee this year is the equivalent of more than £1,800 per year higher in cash terms for single people, and more than £2,700 for couples, than it was in 2010. As a Government, we also spend £2 billion a year on winter fuel payments, which are payable to all pensioners, including those on pension credit.

The overall trend in the percentage of pensioners living in poverty has been a dramatic fall over recent decades. Rates of material deprivation for pensioners are at a record low. In fact, between 2009-10 and 2017-18, material deprivation for pensioners has fallen from 10% to 7%, and rates of relative pensioner poverty before housing costs have halved since 1990. We want to maintain that achievement. It is important that hon. Members understand that more than 1.6 million people already claim pension credit. That equates to £5.4 billion of claims. Indeed, as of November 2018, there were 2,450 pension credit claimants in the constituency of the hon. Member for Ogmore, and over 100,000 in Wales as a whole.

Moving on to the point about the BBC—

[Patricia Gibson]

Will the Minister give way?

[Guy Opperman]

I am going to answer several of the hon. Lady’s points, but I will give way.

[Patricia Gibson]

Before the Minister talks about TV licences, will he tell us whether he will investigate the concerns brought to me by constituents about the claim line not being properly staffed?

[Guy Opperman]

I was going to come to that at a later stage, but I will address it now. I am told that there is no evidence that not enough people are manning the phone line, which is a freephone number. However, if the hon. Lady provides me with the specific information by letter, I will look into it and respond to her. She also raised the issue of the ability to communicate by post. Anybody can make an application by post; it is not restricted to Northern Ireland, as I think she seemed to suggest. There is a difference because Northern Ireland is a devolved Administration and is dealt with in a different way, but 20% of the population make a paper claim by post. As I understand, postal applications are possible—I will be corrected if I am wrong.

[Patricia Gibson]

rose—

[Guy Opperman]

I will not give way again, because I have a lot of points to cover.

I want to deal with the point that the hon. Lady and other Members made about the state pension age increase. The hon. Member for Birmingham, Erdington (Jack Dromey) is married to a former Minister, now Mother of House, the right hon. and learned Member for Camberwell and Peckham (Ms Harman), who was in favour of the state pension age in the dim distant past in 1997, when she was Secretary of State for Work and Pensions. Hon. Members will understand that I am the latest in a long line of Ministers who have continued the policy of successive Governments to increase the state pension age by reason of equality legislation and the increase in life expectancy, which is light years away from the three score years and ten of our grandparents.

The hon. Member for North Ayrshire and Arran (Patricia Gibson) raised the situation of the Scottish Government in answer to my hon. Friend the Member for Cheltenham; I refer the House to the letter of 22 June 2017 from my opposite number Jeane Freeman to my hon. Friend the Member for Watford (Richard Harrington), in which she explains the section 26, 28 and 24 powers under the Scotland Act 1998, which provide opportunities for the Scottish Government to intervene should they so choose, particularly in respect of the section 26 discretionary payments.

I now turn to the issue of the BBC. Its decision to limit free TV licences only to those aged 75 and over and in receipt of pension credit is disappointing. We expected it to continue the concession, and we want it to look at other options to help more elderly people who rely on TV to stay connected to the world. The BBC has indicated that it will write to all existing TV licence holders, advising them of how the new policy will work and when they need to act.

The Government look forward to hearing more from the BBC about its detailed plans for communicating and implementing that change. That is clearly a matter for the Department for Digital, Culture, Media and Sport; Government officials continue to engage with the BBC, but it would be wrong not to point out that in 2015, when the decision was made, the director-general at the time stated:

“I think we have a deal here which is a strong deal for the BBC. It gives us financial stability...The government’s decision here to put the cost of the over-75s on us has been more than matched by the deal coming back for the BBC…I think being in control of our income…is a very grown-up response for the BBC and a grown-up response for any organisation”.

The House can draw its own conclusions from what Lord Hall said in 2015 and the consequent decision that it has made. I hope that the BBC will think again once it has reflected on the comments that it made in 2015 and the nature of the pushback that there has been.

[Jack Dromey]

Is the Minister seriously suggesting that the Government bear no responsibility whatsoever for the BBC’s decision? Does that not sound like the Government are washing their hands of responsibility?

--- Later in debate ---

[Guy Opperman]

No; I was quoting what the BBC said about the fiscal settlement, which made it clear that it was a strong deal that gave the BBC financial stability, and that the decision to put the cost on the BBC had been

“more than matched by the deal coming back for the BBC”,

which it then decided to take a differing approach to. Officials will continue to monitor the position.

I want to talk briefly about historical activity. Successive Governments have tried to promote pension credit, yet the take-up has remained stubbornly at around 60% for some considerable time. When pension credit was launched in 2003 there were higher figures, of up to 74%, but the Office for Budget Responsibility’s fiscal risk report from May 2008 stated that

“experience from 2003 to 2008, suggests that very large increases in take-up are unlikely”.

The Department for Work and Pensions under the Labour Government commissioned and examined that report. Successive Governments have put forward a variety of innovative approaches, but research in 2010 indicated that the most common reason given by those identified as eligible, for not claiming pension credit was that they believed they would not be entitled, typically because they had savings or other sources of income.

[Patricia Gibson]

rose—

[Guy Opperman]

I will not give way because I only have a minute before the hon. Member for Ogmore will make his closing remarks. There are other reasons, and I urge hon. Members to publicise pension credit. I urge the voluntary organisations, which are the most trusted organisations in a community, to support the processes. We use a variety of channels to communicate information about benefits, whether pension credit or other benefits. People can check whether they are likely to be entitled using the online calculator on gov.uk, or they can make a claim by calling a freephone number.

We engage with people who may be eligible for benefits at pivotal stages, such as when they are approaching state pension age. An accompanying leaflet contains information about pension credit and advice on how to check eligibility, and a freephone telephone number if they wish to discuss their pension credit entitlement. We also target those who report a change of circumstances. We know that the best way to reach eligible customers is through trusted stakeholder organisations, which may be best placed to understand the local circumstances and needs in their communities. That is why I strongly recommend the online toolkit for the agencies and individuals, but I welcome the opportunity to discuss this matter.

The Government are committed to increasing the number if at all possible. I thank the hon. Gentleman for raising the debate, and I wish him very well in his future married life.

[Chris Elmore]

I thank all hon. Members who have taken part in the debate today. There seems to be a bit of a Celtic theme coming from across the Scottish and Welsh nations, but I also thank all those colleagues from across the House who represent seats in England.

I thank the Minister for his response—it would be churlish of me not to—but it is disappointing, because there is a real need not just to rely on the voluntary sector to increase the use of pension credit.

[Guy Opperman]

indicated assent.

[Chris Elmore]

I can see the Minister nodding, and I am sure he would acknowledge that. The reality is that pensioner poverty is increasing. The Government need to do more, not only in advertising; they need a constructive way, through other DWP benefits such as housing benefit, which I mentioned, to try to increase the uptake. They should be talking to Independent Age about how the Government can finally start to increase the access to pension credit.

I do not think it is just a case of the Minister’s saying that he wants to do this; the next Minister or the next Secretary of State, whoever they may be in the rolling hours, needs to take this on as a real task, to ensure that pensioners get the benefits that they are entitled to. As my hon. Friend the Member for Birmingham, Erdington (Jack Dromey) said, those pensioners built this country; they deserve our support and it is crucial that they get the benefits they are entitled to. I am grateful to everyone who made a contribution, and to the Minister and various hon. Members for their congratulations on my recent marriage on Saturday. I can confirm that my wife is a good advocate for marrying an MP; she ensures that I behave myself and everything else.