Parking (Code of Practice) Bill (First sitting)

Debate between Greg Knight and Kevin Hollinrake

Committee Debate: House of Commons
Thursday 19th July 2018 Public Bill Committees

[Sir Greg Knight]

I would hope that the code of practice would lead to every parking organisation behaving in a business-like and proper manner, and treating motorists fairly. One of the reasons that the Bill does not set out the code of practice is to allow wide consultation and to take into account points such as that just made by the hon. Gentleman, who is my honourable Friend. It is important that we have the widest possible consultation to ensure that the code of practice, when it is crystallised, formulated and produced by the Minister, is as wide and as comprehensive as possible.

If I could mention one other case, a pensioner mis-keyed her number plate into an automated machine when paying for her parking and got one digit wrong. On returning to her car, she discovered that the innocent mistake had resulted in a ticket. On appeal, she was able to point out that it was an honest mistake. She was also able to prove that no other car on the Driver and Vehicle Licensing Agency database had the registration number that she had keyed in. The parking company still demanded payment. In my view, the Bill is sorely needed.

[Kevin Hollinrake (Thirsk and Malton) (Con)]

As well as examples of poor practice, does my right hon. Friend agree that there are some examples of good practice? I returned to my car last week at the car park I use when I come to London every week and, for the second time, I saw that a parking ticket was stuck to my window. I realised what I had done: I had forgotten to pay the fee when I left for London the previous Monday. I opened the plastic wrapper of the parking ticket and instead of being a parking ticket, it had a note inside saying, “Did you forget?”. So there are examples where people do the right thing. They realised that I was a regular customer of theirs.

[Sir Greg Knight]

I am grateful for that example. My hon. Friend clearly has an unknown admirer, because I doubt that happens on many occasions.

The advisory code of practice is currently being formulated. I am grateful to the Minister, because after the House gave the Bill an unopposed Second Reading, he immediately started consulting on what should be in the code of practice. I have been to some of those consultation sessions to listen to what other people are saying. The code, although not yet ready for publication, is coming along very well indeed.

A summary on the code is available and has been distributed to Members. I will refer to a few aspects of it. There will be obligations on the operators of private car parks in the code, which will include the type of “equipment and technology used”, “clear signage”,

“clear and accessible displays of the terms and conditions”,

and the requirement that there be a transaction period and a grace period.

We need to ensure that a motorist has a choice before committing him or herself to park in a particular car park. With the advent of CCTV cameras, in some cases what happens is that a vehicle registration plate is recorded upon the motorist entering the car park. The motorist then sees the terms that apply to the car park and decides not to park there, but gets a ticket because the car was seen going in and coming out. That cannot be right. There must be a grace period of five or 10 minutes—perhaps even longer in a multi-storey car park—which would allow the motorist to change his or her mind.

Parking (Code of Practice) Bill

Debate between Greg Knight and Kevin Hollinrake

2nd reading: House of Commons
Friday 2nd February 2018 Commons Chamber

[Sir Greg Knight]

I agree. When we are dealing with private land, such notices should be called private parking notices. The code of practice, if the Bill goes ahead, should contain requirements about what is in the parking notice so that it cannot mimic a police ticket or a court document, and cannot use unnecessary threatening language. My hon. Friend makes a good point.

The case has been drawn to my attention of 69-year-old Angela. Her car was ticketed for £70 for exceeding the time permitted in a supermarket car park. Angela is 5 feet tall, and the small signs were mounted so high up that initially she did not even see them. When she returned to discover the ticket, she looked for signage and eventually saw a sign. It was secured, if that is the word, with pieces of baler twine. Even after staring at it to try to read it, she could not read the wording as the text was so small and too far away.

In another part of the country, a pensioner mis-keyed her number plate into an automatic machine when paying for her parking, getting one digit wrong. On returning to her car, she discovered that the innocent mistake had resulted in a ticket. On appeal, she was able to point out that it was an honest mistake and, indeed, that no other car on the DVLA database had that registration number, but the parking company still demanded payment.

[Kevin Hollinrake (Thirsk and Malton) (Con)]

My right hon. Friend is setting out some very bad examples of behaviour by some of these companies, but does he accept that there are some good examples? I can point to one that happened to me last week. I arrived back at my car at York station, where I had left it all week, to find a ticket on my windscreen, and realised that I had forgotten to pay, but a note on the ticket simply said, “Did you forget?” The company did not charge me because I am a regular customer of the car park.

[Sir Greg Knight]

I think “Lucky” is my hon. Friend’s middle name. The cases I have itemised and that my hon. Friends have drawn to the attention of the House have one thing in common. They show a lack of fairness and a sense of injustice in how the motorists were treated, yet they are just a few examples of what is happening across the UK under the present advisory code regimes. I am sure that many Members will have other examples to raise, if they catch your eye, Mr Deputy Speaker.