Licensing of Master Locksmiths

Greg Knight Excerpts

Wednesday 22nd September 2021 Westminster Hall

[Mark Pawsey (Rugby) (Con)]

I beg to move,

That this House has considered the licensing of master locksmiths.

It is a pleasure to serve under your chairmanship, Ms Bardell. I am pleased to see the Minister for Security in his place to respond. I will cover the following points: the role of the locksmith, the current situation and its impact, and the dangers of maintaining the status quo. I will suggest a better alternative.

To start with the role of the locksmith, locksmiths practise one of our most ancient trades, with a history spanning hundreds of years. The Master Locksmiths Association is in my Rugby constituency. On a recent visit there, I was able to see a whole room—almost a mini museum—devoted to the profession. I saw examples of locks dating back to ancient Egypt. There were locks from different eras and I was able to understand the evolution of locks, lock-making and locksmiths’ tools over the centuries.

The Master Locksmiths Association, the largest trade association for locksmiths, is a not-for-profit organisation, established to promote skills and ethics within the industry. It is recognised as the authoritative body for locksmithing by the police, the Home Office, the British Standards Institution and the Building Research Establishment, among others. I am pleased to support the association today, as it seeks regulation of its industry and, importantly, a harder line on the small number of locksmiths who take advantage of consumers.

I contend that the spiralling number of rogue tradespeople operating across the country is putting the safety of members of the public—our constituents—at risk.

[Sir Greg Knight (East Yorkshire) (Con)]

Does my hon. Friend agree that often a rogue locksmith will get a job by submitting a very low estimate? When the job is under way, they will claim that they have found some extra work that needs doing, and they put the price up. The poor customer often gets a shoddy job at a high price.

[Mark Pawsey]

My right hon. Friend draws attention to an important point. Very often the work done by a rogue locksmith is shoddy and needs to be corrected by a member of the Master Locksmiths Association. I will deal with that in my remarks.

For as long as people have held personal property there has been a risk that it would be stolen. We therefore rely heavily on locksmiths for the security of our home and, most importantly, our families who live in our home. It will come as a surprise to many Members, given that importance, that there is no regulatory regime for locksmiths in the UK. Absolutely anyone can advertise, trade, buy locksmiths’ tools and call themselves a locksmith, without training, going through any vetting process or providing proof that they are qualified.

There are consequences for householders, to which my right hon. Friend has just drawn attention. Employing a locksmith is often a distress purchase. It is a decision made to employ somebody in the heat of the moment. The person employed will often be somebody who has been found through a quick online Google search. In those circumstances, a private individual could be placing their security with someone who may not only be incompetent but will not have had to pass any criminal record checks.

The current framework for the private security industry is set out in the Private Security Industry Act 2001. Although locksmiths were excluded from that legislation at the time, the then Government noted that it could be amended to include locksmiths at a later date, although that is yet to happen. During the passage of that legislation in 2001, the then Under-Secretary at the Home Office, Lord Bassam of Brighton, stated that locksmiths would not be included in the legislation for a number of reasons, one of which was that there was

“no evident high level of criminality”.—[Official Report, House of Lords, 30 January 2001; Vol. 621, c. 596.]

I am afraid that is no longer the case, and I will refer to some recent research in a moment.

There is currently a voluntary scheme provided by the Master Locksmiths Association, but there is absolutely no obligation on locksmiths to register with it. The MLA’s approved licensing scheme means that only a proportion of locksmiths are vetted and regularly inspected and have passed an exam to prove their competence.

I have had discussions with the MLA about how we might improve that. We propose an industry-led scheme, similar to the Gas Safe Register for gas plumbers, which is operated by a division of Capita plc. Such a register would ensure that all locksmiths are vetted, inspected and competent to trade, in the same way as gas fitters are registered under the Gas Safe Register, which is the only official gas registration body of gas businesses and engineers in the UK. By law, all businesses involved in the gas sector must be on the Gas Safe Register. A gas engineer can be aligned to a registered business and be issued a licence to undertake work only if they hold a valid and current qualification. The evidence of competence relates to gas safety and is obtained by every engineer through a recognised route of training. We envisage a similar model to the Gas Safe Register for locksmiths, to regulate their industry. Significantly, there is no cost to the Government and the taxpayer from the Gas Safe Register. We envisage the same route for locksmiths.

Let me say in support of the need for regulation that the Master Locksmiths Association hears on a near daily basis from consumers across the country who have unknowingly employed an unaccredited locksmith. Some may have been severely overcharged, in the way that my right hon. Friend the Member for East Yorkshire (Sir Greg Knight) described. Some may have received a very poor standard of work, often requiring remedial work from an MLA member. In the most extreme cases, rogue locksmiths retain keys to locks they have installed and either use them or pass them on to others to commit burglaries at a later date.

The MLA recently published research based on feedback from more than 100 of its members from across England, which shows a soaring number of cases of householders falling victim to a bogus locksmith. Over the past year, two thirds of the MLA’s largest members have been called to such a job. Collectively, they have attended more than 300 botched jobs involving a rogue locksmith, and 65% of respondents said that rogues are overcharging customers by £200 or more.

The issue has received widespread interest in the national media. It featured recently as the lead story on BBC 1’s “Rip Off Britain”, which presented stories of people falling victim to bogus locksmiths. All of that emphasises the need for regulation to protect the public and our constituents.

The Neighbourhood Watch network recently surveyed its members and found that 76% of respondents were unaware that locksmiths are not regulated. On being told that the industry is not regulated, 27% described themselves as very shocked and considered that the matter needed urgent attention; 46% said it made them think twice about who they would call if they had an issue with their locks; and 15% said it would make them feel very uncomfortable if they had to call out a locksmith. Eighty per cent. of respondents to that survey believe that locksmiths should be regulated in the same way as gas installers.

This is a problem not just for the UK. Google recently banned all ads for locksmiths from appearing in search results in Belgium, the Netherlands, Germany and Sweden. Google says that

“most if not all ads appearing in search results are from unreliable or even crooked locksmiths who take advantage of those in need—someone who is locked out of the house at night, for example—to charge exorbitant prices for shoddy workmanship.”

That is the nature of the concern, and it is a very poor situation for consumers and our constituents.

I have mentioned that locksmiths are often employed in emergency circumstances. The customer will often be under distress and liable to unwittingly employ a locksmith who is in a position to overcharge and take advantage in the way that my right hon. Friend has drawn attention to. It is not hard to imagine the scene that many people face—for example, when their car has been broken into, perhaps late at night. They need to get home, but the lock on the car has been tampered with. The majority will google “locksmith” on their phones and contact the first person who comes up on an online search, not realising that some, or perhaps many, of the people on the list would not meet the standards set by the Master Locksmiths Association. It is not unreasonable for us all to expect a reputable locksmith to appear in such searches, but that is not the case.

My right hon. Friend said that rogue locksmiths often carry out work to a poor standard, which can have serious consequences—for example, in the case of a house fire. If a single-exit dwelling has poorly fitted locks that cannot be opened easily from the inside of the house without a key, it could have fatal consequences.

If we leave things as they are and simply carry on maintaining the status quo without any licensing scheme, there is a real risk that we allow rogue locksmiths to continue to proliferate. We know that the situation is increasingly hard for consumers, particularly where they find the locksmith through online advertising, which often gives false confidence to a customer. Without a licensing system, online advertisers are unable to determine whether a locksmith seeking to advertise on their site or platform is a reputable trader.

As with the Gas Safe Register, an effective scheme in the UK would make it illegal to trade as an unlicensed locksmith and illegal to employ the services of an unlicensed locksmith. As I have mentioned, applicants would need to be vetted to obtain a licence. They would need to establish proof of competence and be subject to a regular inspection regime on the work they carry out. With that security, consumers would be able to access a public register and have confidence that the locksmith they are employing will perform the job to a high standard and at a reasonable cost.

There is a precedent nearby. Ireland made it a requirement for all locksmiths to be registered with the Private Security Authority as long ago as February 2017. It is now an offence to operate as an unlicensed locksmith and to employ an unlicensed locksmith. Unlicensed locksmiths, and those employing them, face up to 12 months in prison and a fine of up to €4,000. In serious cases, prison sentences can run for up to five years. In the United States of America, 15 states require locksmiths to be licensed, and a variety of local schemes are in place, with requirements ranging from simple registration with a local authority to needing training, background checks and proof of insurance.

The Minister will know that I submitted a question a little while ago calling for regulation of the industry, and he will appreciate that this debate highlights why regulation is needed. I very much hope that he or his colleagues will be able to meet the Master Locksmiths Association to consider the matter further. I urge the Government to consider amending the Private Security Industry Act 2001 or introducing new legislation to protect our constituents and consumers by requiring all locksmiths to be licensed.