Gerald Jones
Main Page: Gerald Jones (Labour - Merthyr Tydfil and Aberdare)Department Debates - View all Gerald Jones's debates with the HM Treasury
Concentrix: Tax Credit Claimants
Gerald Jones Excerpts(8 years ago)
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Gerald Jones (Merthyr Tydfil and Rhymney) (Lab)
I congratulate my right hon. Friend the Member for Slough (Fiona Mactaggart) on securing this debate. Like many other hon. Members, I have been appalled by the nature of the complaints that my office has received from worried constituents faced with extreme hardship following action by Concentrix to suspend their tax credits. I accept that some providers may want to conduct checks to ensure that money is being paid to the right people, but it is wholly unacceptable to stop money being paid to parents without evidence while checks are carried out. The action taken by Concentrix has caused extreme hardship for many of my constituents and people across the country. They use the money to provide food and essentials for their children and families, and to be without for a long period of time is unacceptable and has resulted in many families resorting to food banks and in some cases going without. That is utterly shameful.
Of the many cases brought to my office, one relates to a constituent who had her tax credits stopped because Concentrix believed she had an undeclared partner. Following much stress and my constituent providing extensive evidence that she did not have an undeclared partner, it transpired that the basis of the action by Concentrix was an out-of-date record of a previous tenant at her address.
While Concentrix has to bear its share of the responsibility for the hardship faced by many people in recent months, HMRC also has to bear its share for allowing things to get into this mess. Does the Minister accept responsibility for HMRC’s lack of scrutiny? What lessons will be learned before anyone else is engaged to do the work? I am particularly interested to know whether HMRC is considering retaining this work in-house rather than using the targeted payment-by-results model that has caused so much hardship and stress to so many in my constituency and across the country.