Healthcare Provision: East of England

George Freeman Excerpts

Tuesday 3rd September 2024 Westminster Hall

[Clive Lewis (Norwich South) (Lab)]

I beg to move,

That this House has considered healthcare provision in the East of England.

It is an honour to conduct this debate with you in the Chair, Sir Christopher. Before getting into the meat of the debate, I will give a brief overview of the broad context. The beating heart of healthcare provision in this country is of course the national healthcare system, arguably the closest thing to socialism that this country has ever seen, based as it is on the provision of healthcare by need, not the size of someone’s wallet. That is pretty unique, not just in this country but around the world. One could argue that this far-sighted policy has changed the very nature of our everyday reality.

Our health is everything. Without it, we are more insecure, less productive and less happy. The security of good health and of access to care free at the point of use has revolutionised our society, helping us to live longer, more secure lives, and arguably creating social stability that affects economic productivity and perhaps even the strength of our democracy itself. Or at least it did so until about 60 years ago, when it began to be picked apart.

[George Freeman (Mid Norfolk) (Con)]

I am grateful to the hon. Gentleman, who is my friend as well, for giving way. How wonderful it is to see so many people present for this debate at the beginning of term.

I point out gently that the NHS has also thrived under successive Conservative Governments and that, although it may be a great socialist idea, I believe it has come to be part of the fabric of our whole country and I think all parties present want to improve and support it. Does the hon. Gentleman agree that the NHS also underpins our enterprise economy? In America and other places, it is difficult to start a company when the healthcare costs of the staff have to be thought about; here, by underwriting the cost, we help entrepreneurs to start businesses. That point is often overlooked.

[Clive Lewis]

On the hon. Gentleman’s first point, yes, successive Governments have presided over the NHS, but with differing intentions. Until the mid-1970s, say, there was a broad consensus—I will come on to this—on what the welfare state was and how it operated. That has changed substantially in the past 60 years. The implementation of different policies by different Governments, including Conservative ones, has not always been in the best interests of the NHS. On enterprise, yes, a secure welfare state, good social security and the ability to give people good health—the NHS has been integral to that—have implications for our economy, as I have already pointed out.

I am sure I am not the first or the last to suspect a direct connection between the rise of angry and anti-democratic right-wing politics and the demise of the NHS’s ability to look after us all effectively. The sheer far-reaching impact of the NHS and its crisis cannot be underestimated. One needs only to look at the US, where free universal healthcare does not exist, as the hon. Member for Mid Norfolk (George Freeman) just mentioned, to see the state of politics, crime, drug addiction and social breakdown there. The free market in healthcare provision and medicines has led to a country with one of the least efficient and most high-cost healthcare systems in the western world, and where millions are hooked on drugs that are as heavily advertised as if they were cans of coke. Let us not indulge too much in English exceptionalism, though. We need only to look at dentistry and adult social care in this country to see what happens to healthcare provision that is, to all intents and purposes, privatised or well on its way to being so—the consequences of which I hope colleagues will discuss later in the debate.

The foresight of the 1945 Labour Government cannot be underestimated. When the NHS was launched in 1948, it was done in tandem with the advent of the welfare state, because Beveridge, Keynes and Bevan understood the three pillars necessary for a healthy nation. The first pillar—the NHS—would be there for people if they became sick, but it was the second and third pillars that meant the NHS would not be overburdened. They would work in tandem with it to prevent sickness.

The second pillar was, of course, the welfare state, providing a network of social institutions that would protect citizens from the market risks associated with unemployment, accidents and old age. The third pillar was an economic system that prioritised full employment in secure, well-paid, unionised jobs—a system that sought to reduce all forms of inequality, from wealth to health.

Over the last 60 years, the three pillars have been systematically smashed. The second and third pillars are in tatters, while the first—the NHS—is wobbling precariously. It is testament to the enduring nature of the national healthcare system that it has managed to survive as an almost solitary pillar for as long as it has. If a Labour Government are truly to fix the foundations of our broken healthcare system, they must acknowledge the nature of the three-pillar foundation, and acknowledge that the NHS cannot be fixed if we do not rebuild and replace the other two pillars as well.

The situation in the east of England—from dentistry deserts to sky-rocketing rates of mental health referrals and some of the worst ambulance waiting times in the country—is beyond one malfunctioning organisation. Norwich and the wider region are experiencing a systemic crisis that is institutional, social and economic. Healthcare reforms such as devolution to the integrated care boards have become about devolving who gets to wield the axe to make savings—known to many people as cuts. I will give an example. Our ICB in the east of England, part of NHS Norfolk and Waveney, has been told by national health bosses to cut its running costs by 30% by 2026. My first question to the Minister is: how will our Government deliver improved healthcare outcomes while simultaneously implementing the previous Government’s frankly destructive cuts?

We know that vast areas such as dentistry and social care are largely privatised, with spiralling costs, and that undermines the NHS’s central commitment to care being free at the point of use. Tendrils of the crisis extend into social care. It is often said that if social care is cut, the NHS bleeds too. Norfolk county council acknowledges a crisis in social care. With soaring demand and struggles to recruit staff, there is a backlog of hundreds of vulnerable people waiting to get their care needs assessed, and care providers fold on a regular basis. My second question to the Minister, then, is: what news can she give us on the last Government’s unimplemented cap on care costs? Is it being implemented, as the Secretary of State implied during the general election campaign, or being dropped? If it is dropped, what plans are there to help those facing ruin given their complex care needs?

One consequence of the situation in Norfolk is that there are regularly hundreds of hospital patients who are medically fit to leave but unable to be discharged. It is clear that our healthcare system is struggling to respond to today’s crisis, but it is also unprepared for the challenges of the future. East Anglia is the UK region most at risk from early climate impacts, and there is clear evidence of the link between climate breakdown and ill health. For example, from 2022 to 2023 the number of flood reports in Norfolk doubled, and stretches of Norwich are predicted to flood year after year. Victims of flooding in the UK are nine times more likely to experience long-term mental health issues, and flooding is linked to a greater instance of respiratory diseases because of dampness.

Prevention is better than cure—it is about treating the causes, not just symptom alleviation. We know that the Prime Minister is keen on the so-called preventive state and we have seen some early policy announcements, so my third question is: will the Minister elaborate on what that will look like? What does healthcare provision that prioritises prevention look like in the east of England?

[Clive Lewis]

I thank the hon. Gentleman for his input, and his points were well made. When researching this debate, I probably spent more time working out what I did not have time to say than what I could actually put into the debate, so I have tried to do a broad overview. Many of the issues the hon. Gentleman raised are also of concern in my Norwich South constituency and across the eastern region. I am sure that during the debate many of those issues will be raised and dealt with in more detail.

Our Government have said they are a Government of service, but a legitimate fourth question that I ask the Minister is: in service of whom and to what end? It is clear to many that the interests of big business, of big tech and data companies and of private finance do not always sit well with the public interest, particularly when it comes to health. There are areas where they do, but there are also areas where they do not. We know with whom the last Government sided; whom will ours back when push comes to shove—big business, big tech, the finance industry or Joe public?

I want to briefly provide a snapshot of the scale of the crisis in the eastern region. Ambulance response times in the east of England are significantly worse than those in the rest of England. In 2023, response times for category 1 cases—that is, severe cases—were nearly 12 minutes in East Anglia, while the national target is seven minutes. They were nearly the worst on record. The Care Quality Commission, now under inquiry and investigation itself for its capability to do its job, has described Norwich university hospital as the

“worst in the East of England”

for ambulance handover times.

Referrals to mental health services increased by 18% between 2018 and 2020. Compared with the rest of England, Norwich and Norfolk have higher rates of self-harm, death by suicide and mental health issues among young people, as well as more self-diagnosed mental health issues generally. Our mental health trust—Norfolk and Suffolk NHS foundation trust—is notorious for being the worst in the country, and I do not think that can be said enough.

Norwich is a dental desert. In July, the Secretary of State branded Norwich North the “Sahara of dental deserts”. That is a rather romantic notion, but it is a desert where people pull their own teeth out in this burgeoning phenomenon of a do-it-yourself dentistry industry. Indeed, some of my Ukrainian constituents have told me that they find it preferable to dodge Russian missiles and artillery to use Ukrainian dentists. Ukraine arguably has a better dental system in the middle of a prolonged war. That is unsurprising given that in the east we have one NHS dentist—no, it is not even one NHS dentist; it is one dentist—per 2,600 people. Just picture that in your head: one dentist with their tools with 2,600 people queued up. That is what it feels like to many of my constituents.

For the second year running, no dental practices are accepting NHS patients. Norfolk children under five have some of the worst tooth decay in the entire country. Thousands of people have had to go to hospitals in Norwich and Norfolk for abscesses that should have been prevented. The list goes on and on. I am sure that many of my colleagues from the eastern region will also outline some of the issues and stories that they know are taking place on a daily basis, and that have been for many years now.

[George Freeman]

I am grateful to the hon. Gentleman for making the point about dentistry that I think we all understand, particularly in the east. Does he agree that the real cause is threefold—the tariff did not keep up with costs and inflation, we have not been training enough dentists and we have been losing too many—and that the previous Government’s dental plan was a big step in the right direction? Does he support that plan? I am interested to know whether the Opposition intend to continue to implement it.

[Clive Lewis]

I thank the hon. Gentleman for his intervention but will leave the response to the Minister, because it is a question that she would be better able to answer. Frankly, given that the last Government had 14 years to sort out that mess and have handed it over, pretty much complete, to the new Labour Administration, I will not be singing their praises when it comes to dentistry. That will not be going on the record.

I will conclude by looking at the social and economic roots of the healthcare crisis, which are the elephant in the room. As I have outlined, many of the causes of ill health are socially determined. Waiting lists, ill health and mental health issues are signs that our healthcare system is breaking down, but also that we have an economy with a degrading social fabric—one need only look at the race riots this summer to understand that. But do not take my word for it; listen to civil society organisations in my constituency that are at the coalface of this crisis. The Norfolk Care Association says:

“Around 10% of health outcomes result directly from healthcare delivery, with a more significant proportion derived from the physical, social, and economic factors that people experience day to day. The government must do more to tackle poverty, ensure quality housing, and create safe communities, as these are fundamental to improving health outcomes.”

Age UK Norwich says that the key healthcare issue older people face is

“chronic health conditions and limited spend/focus on prevention: around 55% of Norfolk’s older population have one or more long-term health conditions; however, most are treated independently”.

That organisation points to the need for

“Rebalancing healthcare focus and investment to underlying causal factors”—

the “wider determinants” that make up 80% of a person’s overall health status.

Let us have a quick look at some more drivers of ill health. Take, for example, fuel poverty: 10% of people in the east of England live in fuel poverty, and it is almost 12% in Norwich South. Fuel costs in the UK are on average 30% higher than the EU average.

--- Later in debate ---

[Jerome Mayhew (Broadland and Fakenham) (Con)]

I congratulate my constituency neighbour, the hon. Member for Norwich South (Clive Lewis), on securing this important debate about the health service in the east of England.

We have just recovered from a general election, and I hope we have all had time off—a bit of a break—to recharge our batteries so that we can start thinking about how we should lead this country in the years and months ahead. Health and the health service was a key election issue on the doorsteps of Broadland and Fakenham. As the Conservative candidate, I was armed with a whole series of data about how we had 20,000 more doctors and had, I think, recruited 50,000 more nurses. We had paid for and secured 50 million more GP appointments each year—an increase to 350 million per year. We had provided a lot more funding for the NHS, increasing it by £28 billion, or 17%, since 2019. I would have the conversation on the doorstep and read off all these facts about how we had funded the health service, but that was not how things felt to our constituents, and that was a key negative impact for Conservative candidates such as myself. As a Government, we felt we had done what we could—we had increased the funding—but the outcomes our constituents experienced did not tally with that.

I have come up with a number of factors to explain that. One was the covid backlog for elective surgery. Back in early 2020, covid was thrown at the Government, who were caught unaware, and it created a huge backlog. Steps were taken to address it in Norfolk. We had two new operating theatres for elective surgery at the Norfolk and Norwich university hospital, and we got the diagnostic centres at the James Paget university hospital and the Queen Elizabeth hospital, as well as a new one at Cromer. However, these things take time to work through, and the election came before our constituents felt the benefits of that enormous local investment.

However, there was a bigger problem, which the Conservative Government failed to address. A key, proper criticism of our Government is that productivity in the health service went down between 2019 and 2024 by about 5.8%. We were putting much more money in and we had more staff, but what they achieved decreased. If there is one thing the Minister should address—I would be grateful if she could do so in her summing-up—it is what plans the Government have to improve productivity, rather than just funding and staffing, in the NHS, because that is the absolute key. My starter for 10 is that productivity will not improve if we have pay deals like that awarded to ASLEF, where money was provided and productivity improvements were removed from the deal.

[George Freeman]

My hon. Friend makes a really important point about productivity in the health system. I have been a Health Minister and I have observed that—not because of ministerial diktat, but just because of the way the health system works—if you deliver more for less, the Treasury and the Department of Health give you less, but if you struggle to deliver more for less, we give you more. If we ran a business like that, we would go bust. Does my hon. Friend agree that, ultimately, the east needs a much more decentralised, empowered system? In Norfolk, we have an ambulance trust, a mental health trust, three hospital trusts and five clinical commissioning groups. That is bonkers. We need one Norfolk healthcare system that provides what patients need: an integrated patient pathway.

[Jerome Mayhew]

We have made progress in that direction with the integrated care board, which is a very good step in the right direction because it allows the whole care system in Norfolk to come under one remit. We were beginning to see some of the benefits of that with the mental health trust. Although it has a long and pretty disgraceful history of underperformance, there have been tentative signs of improvement since the ICB came in.

The next issue, particularly in Norfolk, is the physical state of our hospitals. We have the Queen Elizabeth hospital at King’s Lynn, which is a RAAC—reinforced autoclaved aerated concrete—hospital, the James Paget in Yarmouth, and the pretty modern Norfolk and Norwich in Norwich. The last Government fully funded and agreed full rebuilds of the QEH and the James Paget, which are long overdue. Those hospitals should be rebuilt by 2030, and I am very concerned to hear that that funding commitment is now under review. The Minister might be constrained in what she can say at the Dispatch Box, but whatever reassurance she can give the residents of Norfolk about the Government’s intention to continue those rebuilds would be much appreciated, because they are enormously important to my constituents.

Then there is dentistry. The hon. Member for Norwich South talked about our dental desert in Norfolk. We have 39 dentists per 100,000 of population, compared with a national average of 52. If someone who grows up in Norfolk wants to be a dentist, the nearest place they can train is Birmingham or London, so it is no surprise that we do not have domestic, home-grown talent becoming dentists in Norfolk. What incentive is there for a just-qualified 26 or 27-year-old who is not from the eastern region to move to a largely rural area? For those reasons, we desperately need an undergraduate dental training school at the UEA in Norwich, perhaps in partnership with other academic establishments in the east of England. I am not squeamish about what it might look like, but we need to have undergraduates being trained in the east of England and in Norwich, because 40% of UEA medical school graduates become “sticky”—they stay in the area because they fall in love, get married and develop commercial relationships with GP surgeries and the like.

The dental Minister in the last Government came to the UEA in about May for a lecture and a series of meetings. The impression given was that we were on the cusp of an announcement of a dental training school but that the election got in the way. All eastern region Members of Parliament, irrespective of their political colour, are wholly in support of that, and we would be very grateful, as the hon. Member for Norwich South said, if we could have some indication that it is still on track.

There is a huge amount to be done in the east of England and in Norwich in particular. We have great staff and good structures, but we need to get the productivity working and the expectation of early GP appointments back on schedule. One recurrent complaint I get from constituents is about how difficult it is to see a GP. I note that 43% of all GP appointments are now same-day appointments, and that record needs to be built on. I have listed a number of areas on which I would be grateful if the Minister could give an indication of the Government’s thinking, and I look forward to hearing her response.