Passport Office (Delays)
Debate between Geoffrey Robinson and Brian H. Donohoe(10 years, 6 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Mr Robinson
I will—I meant no disrespect, Madam Deputy Speaker. I am trying to get round the number of interested Back Benchers who have key constituent complaints to register. The Minister might not have time to reply to them all, but at least he can take on the extent and depth of the problems he is dealing with, about which I think he is in some state of denial.
Mr Brian H. Donohoe (Central Ayrshire) (Lab)
My hon. Friend will know of my interventions earlier in the day. Is it time for the Government to address one important matter for Members of Parliament? Our ministerial hotline is not working and needs to be beefed up. I asked earlier whether there is any real commitment on that, but I have not received an answer. Does my hon. Friend agree that that line needs to be beefed up?
Mr Robinson
I agree with my hon. Friend, but sadly it is not just that line that needs to be beefed up; the whole Passport Office needs to be brought under control. This is crisis management and management by panic only, and at the moment—I will come on to some illustrations—things are totally out of control.