Covid-19: DWP Update

Gavin Newlands Excerpts

Monday 4th May 2020 Commons Chamber

[Dr Coffey]

The advance is currently recovered over 12 months, so in a year, somebody will get 13 payments instead of 12. I should also point out to my hon. Friend that any deductions are made at a maximum of 30% of the UC payable. That will help several people as well.

[Gavin Newlands (Paisley and Renfrewshire North) (SNP) [V]]

Many people have had to apply for universal credit for the first time, but it is clear that, despite DWP staff working hard, the system simply cannot cope, and it was never intended to operate under such extreme circumstances. Constituents are waiting weeks for DWP phone calls and those unable to verify their identity online are told that the application does not exist, and therefore they cannot claim. What is the Secretary of State doing to prioritise new claims for universal credit, many of which are from people who have paid money into the system for decades and now find that their contribution means next to nothing?

[Dr Coffey]

I do not agree with the hon. Gentleman; I think UC has reacted very well to the increased challenge. However, I would say to him that there were initially problems with the online verification. There is an additional scheme called “Confirm your identity”, and between that and “Verify” it should be very straightforward for people to get through that part of the claim. I can assure him that he can also arrange for constituents to contact the DWP helpline and be processed that way, too.