Rising Cost of Transport

Gareth Johnson Excerpts

Wednesday 9th January 2013 Commons Chamber

[Maria Eagle]

I do acknowledge that there were rail fare rises of RPI plus 1 under the previous Labour Government, but when times got tough after the global banking crisis and financial crash, the last Government acted to protect commuters. As households struggled, we immediately changed the rules to force train companies to apply strictly the cap on train fares. That was 1% above inflation, not the up to 9.2% that we have seen this year. That rule change would have applied each and every year from then on—

[Gareth Johnson (Dartford) (Con)]

rose—

[Maria Eagle]

If the hon. Gentleman allows me to answer the point put to me, I might consider giving way to him a little later.

Putting train companies before commuters is what this Government are doing; when times got tough, we acted to try to support commuters. In future, if we get the chance, we will restore the rule and put it into law so that passengers will always know that the cap on fare rises set by Ministers is the one they see at the ticket office.

As I have said before, I believe that the previous Labour Government should have been bolder in taking on the train companies and they should have done so sooner, but the important fact is that we acted when times got really tough. This Government are just clobbering commuters even more.

--- Later in debate ---

[Maria Eagle]

No, I will not give way to the hon. Gentleman.

Buried in the innocuous-sounding Government paper “Rail Fares and Ticketing Review” is a plan to introduce a new category of ticket—the super-peak ticket. It proposes

“a ‘high-peak’ fare priced higher than the current Anytime day fare/a season ticket priced higher than the current season ticket.”

So a commuter who is already paying thousands of pounds for their season ticket faces this year being told that their very expensive purchase is not valid on every train, even if they have no choice about when they have to get to work, and most people do not have that choice. With a captive market, train companies will be allowed to hike fares even higher than they are now on services that suffer the most overcrowding and where there is already no guarantee of a seat. Only this Government would think that the answer to overcrowding on our trains is to price all but the richest off those services. The Defence Secretary gave away this Government’s view of the railways when he was Transport Secretary—“a rich man’s toy”, he called them.

When these tickets are introduced, an even nastier shock is awaiting commuters because the Government’s paper includes modelling on how much the cost of these new super-peak tickets could rise each year. Here is what the Government chose to include in their paper as apparently the favoured option:

“some fares (in the high peak) rising by an additional 7% annually (an additional 40% over the course of five years)”.

So there it is in black and white: new super-peak tickets introduced, with their cost then rising by 7% a year and 40% in just five years. We agree with the Transport Committee, which last week in its report, “Rail 2020”, urged the Government to

“rule out forms of demand management which would lead to even higher fares for commuters on peak time trains”.

The Secretary of State should take the opportunity of today’s debate to do just that, and I hope he will. If he does not, Labour will oppose any attempt to penalise commuters with new super-peak tickets.

The Government are not only hiking the cost of travelling by train but making it harder to buy the cheapest fare by supporting the campaign for the private train companies to close ticket offices or reduce their opening hours. The Government’s paper, “Rail Fares and Ticketing Review”, says:

“Ticket offices are the most expensive way of selling tickets…Train operators will be expected to reduce their costs and this is one important option they will want to consider…it may not be possible or appropriate for ticket office opening hours to continue at current levels.”

It may well be inconveniently expensive for the train companies to have to employ staff to sell tickets to their passengers, but it is one of the best ways for many customers to ensure that they purchase the cheapest ticket, not least when we have a ticketing system so complex that it can be very confusing. Surely decisions should be made on the basis of what is least expensive for passengers, not what is least expensive for train companies.

We know that Ministers do not plan on listening because we have seen leaked e-mails from the Department for Transport showing that plans to close ticket offices are already well advanced. This is what one official said in an e-mail to the Department’s press office advising it on what it could say on ticket office closures:

“We can’t say that the Government has no plans to close ticket offices because we have an application from London Midland where the minister has already decided to approve some ticket office closures (it’s just not been announced yet…and there will be more of those in the future.”

When I first read that out last year during Transport questions, the Minister, the hon. Member for Lewes, said that the official must have been mistaken as he had not approved any ticket office closures. Yet weeks later it was announced that the Minister had indeed approved London Midland’s plans to close some ticket offices and reduce the opening hours of others, despite the company’s abysmal performance in recent months which has caused such misery for passengers. What is even more revealing in the leaked e-mail is that it shows how the Government intend to pass the blame for those closures on to the train companies. This is what the official told the press office:

“your way of slipping in there that the initiative comes from the TOCs”—

the train operating companies—

“not us is very neat.”

So that is the Government’s plan for fares and ticketing: ticket prices rising by as much as 9% every year; more expensive new super-peak tickets which mean that season ticket holders will not even be able to get on every train without paying up to 40% more than other passengers over the next five years; and new freedoms for train companies to close ticket offices, making it harder for passengers to get the best deals. What a contrast with the ideas to make fares and ticketing fairer and simpler that we have heard as a result of listening to passengers during our policy review process.

Those ideas include a clear definition of peak and off-peak, to prevent passengers from facing massive extra charges on the train because it was not clear when peak time ended, and to prevent train operators stretching their peak time to stretch their profits at the expense of passengers. Another is a legal right to the cheapest ticket, so that passengers are offered the cheapest deal available, with rights to refunds if they find that they were mis-sold a more expensive ticket.

Another idea is a more flexible way for passengers to change travel plans so that if, through no fault of their own, they just miss a train and have an advance ticket, they can take the next train without incurring a massive new fare on board. Another is a right to a discount for a rail replacement bus service, because if your train, Mr Deputy Speaker, becomes a bus, which usually results in a longer journey, it should be treated in the same way as a service that is delayed for any other reason. Finally, it is suggested that there should be a cap on annual increases in station car parking charges, because it is increasingly clear that some train companies are squeezing yet more money out of hard-pressed commuters by whacking up parking charges when we should be making it easier for people to leave their car at the station and commute, because by doing so they are helping to cut congestion and helping the environment.

[Gareth Johnson]

Will the hon. Lady give way?

[Henry Smith]

Will the hon. Lady give way?

--- Later in debate ---

[Maria Eagle]

My hon. Friend is correct in explaining the experience that his constituents are living through. These are not just statistics, but the loss of actual services. Research by the Campaign for Better Transport has found that 41% of local authorities have been forced to cut services that are socially necessary and the support that they give them. That is on top of the cuts from the previous year, when one in five local council-supported bus services were cut or cut back. A tenth of councils have had to cut more than £1 million from support for bus services.

The Government’s own watchdog, Passenger Focus, has warned that the reduction in those services will impact disproportionately on

“older people, less affluent households, those with health related issues, or households containing teenagers”.

I hope that Ministers will accept that they cannot remain in denial any longer about the impact of the cuts to bus services—cuts that could have been avoided in their entirety just by using the Department’s underspend from last year, which Ministers handed back to the Treasury. Ministers need to explain to parents why they are having to struggle with the extra costs of getting their teenagers to college. They should explain to pensioners why the Prime Minister’s election pledge to protect their bus pass did not extend to protecting their local bus services, leaving many with a bus pass but no bus on which to use it, thereby reducing their access to shops and vital services and increasing their isolation.

[Gareth Johnson]

I am very grateful to the hon. Lady for giving way. Clearly, bus services, train services and transport systems have always had to be paid for in some way or another. Does she feel that most of the burden should fall on the passenger or on the taxpayer?

[Maria Eagle]

The hon. Gentleman has missed out the profits of rail and bus companies. Perhaps those ought to be looked at as well. As he knows, all Governments have to strike a balance. This Government have to do so, as did the previous one, and that will no doubt be the case for the next one too.

Because bus services outside London were deregulated, local authorities have for far too long been unable to limit fare rises or properly plan the network of local bus services in the interests of passengers and economic growth in their area. That is why the last Labour Government changed the law to enable transport authorities to use quality contracts to move to a tendered model for bus services, thereby bringing accountability over fares.