Open Public Services White Paper

Fiona Mactaggart Excerpts

Monday 11th July 2011 Commons Chamber

[Mr Letwin]

I think that my hon. Friend will be proved right in many cases. I hope that he will encourage just such co-operation in his constituency, as I will in mine. If there are any instances in which he feels that we could assist that process, we should be more than delighted to meet him and discuss how we can do so.

[Fiona Mactaggart (Slough) (Lab)]

The Minister has made much of transparency and accountability, but if data are to enable citizens to hold public bodies to account they must be accessible in a consistent form, as, for example, crime maps are. What central guidance will the Minister establish to ensure that citizens have access to data so that they can hold public bodies to account?

[Mr Letwin]

The hon. Lady is absolutely right. Consumers, patients, pupils and all the other users of services cannot possibly be expected to make the choices we are going to enable them to make on an informed basis unless there are standardised data. That is why we are going to produce standardised satisfaction data in each public service so—[Interruption.] Yes, so people can see what is being provided and how happy, or unhappy, people are with the results. For example, patient-reported outcomes in the NHS are a vital component in patients making choices about where to go for their treatment, but information on that has been lagging for years. I know the previous Government were in principle in favour of that, but we will now bring them into action across the public services, as well as objective data in standardised form.