Oral Answers to Questions

Felicity Buchan Excerpts

Thursday 9th June 2022 Commons Chamber

[Steve Barclay]

Let me take that question on directly. First, the situation has got better, and the response has been addressed in Prime Minister’s questions and in other questions today. To be specific about how we are dealing with this, we are looking at business and the scope of machine learning and technology. At the moment, only a very small proportion of the passport application process is automated. If the photo is taken in a booth as opposed to at home, that significantly increases the level of automation that can be delivered and that, in turn, reduces the number of staff who are manually required. It is such a luddite approach from Opposition Members to suggest, when businesses such as Amazon are showing exactly what technology can deliver, that the Government who are there to serve the taxpayer and the public should not embrace the same technology that we see in our best companies.

[Felicity Buchan (Kensington) (Con)]

T3. Many of my constituents are frustrated that, while there are delays in getting passports and driving licences renewed, many civil servants continue to work from home. Will the Minister update the House on his progress in getting civil servants back behind their desks?

[The Minister for the Cabinet Office and Paymaster General (Michael Ellis)]

Since the pandemic began, civil servants have been delivering the Government’s priorities both from the workplace and occasionally from home. I have written to all Secretaries of State outlining their abilities to ensure that Departments return to pre-pandemic occupancy levels, and my right hon. Friend the Minister for Brexit Opportunities and Government Efficiency has done so, too. We are willing to assist in any way we can. I add, by the way, that the vast majority of passport applications continue to be processed well within 10 weeks.