Bailiffs: Regulatory Reform
Debate between Emma Reynolds and Rachel Maclean(5 years, 10 months ago)
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Rachel Maclean
Yes. I thank my hon. Friend for that intervention; I completely agree. I was going to say that this particular firm is not against further regulation at all. It merely makes the point that it needs to be done in consultation with the debt enforcement agencies, looking at the best practice of some of the good agents, who carry out vital work that needs to be done to recover funds that will go into our local government coffers. When I visited that firm in my constituency, it made the point that its recovery rate is much more effective than those of some of its competitors. It is the second largest enforcement agency in the country and covers 16% of all local authorities’ collections. It is not the one that the hon. Member for Wolverhampton North East (Emma Reynolds) referred to, and it does have a good reputation locally. I wanted merely to place that on the record, and I agree with my hon. Friend that we need to totally overhaul the system.
Emma Reynolds
I am interested in what the hon. Lady is saying. She has made an important point about that company employing its agents directly. Does she feel that that has made a difference in its behaviour and practices?
Rachel Maclean
Absolutely. I have visited the company, which is a long-standing employer in the constituency. People have worked there for many years, starting their careers in that business. The company takes that very seriously, otherwise it would not have loyal employees for such a long period who care about doing their jobs properly and respectfully and about treating their clients with dignity in extremely difficult situations. That gives further assurance that there is proper oversight.