Business of the House

Emma Lewell-Buck Excerpts

Thursday 9th March 2023 Commons Chamber

[Penny Mordaunt]

My hon. Friend is right that this is an incredibly important sector and a real sovereign capability for this country. He will have many opportunities to raise it on the Floor of the House, because it is relevant to so many Departments, but I suggest that Business and Trade Question Time on 23 March might be the nearest opportunity.

[Mrs Emma Lewell-Buck (South Shields) (Lab)]

My constituent Shireen Gale complained to our local trust as she feels that her now sadly deceased mother was given a delayed cancer diagnosis. The Leader of the House will know that it is standard procedure, after exhausting the complaints processes within an organisation, next to complain to the Parliamentary and Health Service Ombudsman, but the PHSO has refused to deal with her complaint, advising her that she should have complained to it at the very outset. This makes no sense, because how on earth would she have known the outcome of her complaint at the outset? Can we please have an urgent debate on the functioning of the PHSO?

[Penny Mordaunt]

We will all be familiar with the process of making a complaint, and that sounds like a very odd set of circumstances. If the hon. Lady wants to pass on the details to my office, I will be very happy to raise it with the Department of Health and Social Care to get its advice.