Private Probation Services

Debate between Ellie Reeves and Liz Saville Roberts

Tuesday 27th February 2018 Westminster Hall

[Ellie Reeves]

I agree with that assessment and there is now a situation where there have been substantial job losses, so that a lot of very experienced probation officers are no longer in post. The system is one where staff are overworked and do not necessarily have the skills and equipment that they need.

I will come on to some of the findings of a Unison survey. Unison has 3,500 members working across CRCs and the National Probation Service. It carried out a survey of members who work for CRCs and the 215 responses that it received make for really shocking reading. Twenty-five per cent. of staff said that they only occasionally had the equipment, resources or systems they needed to do their jobs properly; 41% said that they never experienced a manageable case load; 25% said that their CRC never or only occasionally completed community orders within the required time; and 43% said they never felt valued by their CRC.

[Liz Saville Roberts (Dwyfor Meirionnydd) (PC)]

Does the hon. Lady share my concern that CRCs received extra funding from the Government that was worth £37.15 million in the 2016-17 financial year, but because of the secrecy of the contracts between the Government and CRCs we cannot break that down to the level of individual companies or even receive the details of those contracts?

[Ellie Reeves]

I thank the hon. Lady for making that point. After I have said a little bit about staff and morale, I will go on to talk a little bit about the financial bailout of CRCs, because it is really important that we recognise the additional money that has gone into propping up these failing companies. However, I will complete my points about staff morale and then move on to that issue.

I want to flag up some of the things that probation staff said in response to the Unison survey. One said:

“Chaotic, frustrating and exhausting. Caseloads are too high and I don’t feel as if I do anything to protect the public anymore, I simply process people. Service users…often comment as to how impersonal our service is now and that they feel telephone contact with offender managers is inadequate. Very sad knowing that I used to do good work.”

Another said:

“I have inherited a new caseload since early 2017—many cases have not been contacted for months—one case today I managed to contact had not heard from anyone at Probation for 16 months in a 24-month suspended sentence. It is not good enough.”

Perhaps the most damning response was this one:

“I feel stressed, de-professionalised and ready to give it up. This government have transformed rehabilitation alright. They have ruined it.”

Probation is ultimately a caring profession and it should be viewed as being a bit like teaching or social work. However, it is clear that those who work within the service are being hugely let down by privatised and profit-driven CRCs. That is summed up by the underlying tension between CRCs meeting contractual obligations and their responding to the needs of offenders, with the latter receiving much less attention than the former. Shockingly the Government are now in a position where, as has already been said, they are bailing out CRCs at a cost of millions of pounds. As things stand, CRCs are paid for the volume of rehabilitation activity.