CrowdStrike: IT Outage

Debate between Ellie Reeves and Daisy Cooper

Monday 22nd July 2024 Commons Chamber

[Ellie Reeves]

I thank my hon. Friend for that contribution, and I want to acknowledge all the work that she has done in this area. It has been hugely valuable. She makes really important points about ensuring that consumers and small businesses are protected, as well as Government Departments and bigger businesses. I am sure that will form part of the lessons learned from this incident, and will feed into the Bill that we will introduce.

[Daisy Cooper (St Albans) (LD)]

This is my first opportunity to welcome Ministers to their places. I thank the Minister for advance sight of the statement. I want to focus on the impact on the NHS. My thanks, and I am sure those of the entire House, go to all NHS staff who have been scrambling to deal with urgent inquiries from distressed patients.

I wonder if I might press Ministers for assurances on two patient groups who need time-critical care. First, some patients require blood test results before they can commence urgent treatment or have operations. Are there any assurances on the attention that they will be given by the NHS, both now and in any future scenarios? Secondly, there are patients at great risk of becoming extremely ill from getting covid. Since the previous Government scrapped the covid medicines delivery unit, many vulnerable patients have been struggling to get the anti-virals that they need from their GP in time. That situation is made much worse when this kind of disruption happens. Can the hon. Lady provide assurances about any attention that NHS England has given to those two patient cohorts? If not, is she willing to meet me to discuss what we might do in future?

[Ellie Reeves]

I thank the hon. Member for her question highlighting the issues facing vulnerable patients. I am pleased to report that there was no reported impact on 111 or 999 services, and that patients were able to access emergency care. The majority of the impact on GP services was in accessing patient records, GP appointments and prescriptions. Patients who could not access GP appointments were able to attend urgent care services, and GPs were able to issue paper prescriptions. However, I will pass on the hon. Lady’s concerns to my colleagues in the Department of Health and Social Care, because they are incredibly important issues and we need to ensure that vulnerable patients are protected, going forwards.