Oral Answers to Questions
Debate between Ellie Chowns and Andrew Western(1 month ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Dr Ellie Chowns (North Herefordshire) (Green)
My constituent has been trying for more than five months to get a response from the DWP about his UC claim. Having now taken up the case, I too am experiencing unacceptable delays—it is now 15 weeks and counting, when the supposed turnaround is 15 days. Can the Minister please say what action he is taking to ensure that the DWP responds to constituents and to MPs within reasonable timescales?
Andrew Western
May I begin by apologising to the hon. Lady for the experience that she and her constituent have encountered? She will be pleased to know that I recently met our newly appointed complaints lead and the independent case examiner, who is raising concerns about the trends she is seeing. We are putting in place a range of interventions that take us forward in a positive way to improve our complaints handling process, and I will be happy to share more detail with her directly.