Prepayment Meters: Ofgem Decision

Edward Miliband Excerpts

Monday 6th February 2023 Commons Chamber

[Edward Miliband (Doncaster North) (Lab)]

(Urgent Question): To ask the Secretary of State for Business, Energy and Industrial Strategy if he will make a statement on Ofgem’s decision to suspend the forced installation of prepayment meters.

[The Minister for Energy and Climate (Graham Stuart)]

As I have set out to the House previously, it is critical that our most vulnerable energy users are protected, which is why we have already put in place a generous package of support to help people with their energy bills this winter. I was appalled, however, to see reports that vulnerable customers struggling with their energy bills have had their homes invaded and prepayment meters installed when there is a clear duty on suppliers to provide them with support. Since those reports came to light, we have acted swiftly and we will not hesitate to go further to protect consumers.

The Secretary of State has called for more robust Ofgem enforcement on those issues, as well as, more importantly, action from suppliers. It is right that Ofgem has now taken the steps it has, including asking suppliers to pause forcible installation and to conduct a thorough review of processes, and I welcome steps from those suppliers who have already announced that they will do so. I welcome the move by Lord Justice Edis today, ordering magistrates courts in England and Wales to stop authorising warrants for energy firms to forcibly install prepayment meters with immediate effect.

The Government expect strong and immediate action where suppliers fall short of their obligations. I discussed these matters with the chief executive officer of Ofgem this morning, and I met the CEO of British Gas on 1 February to tell him of the strength of the Government’s concerns at the distress that his company has caused to customers. The Secretary of State has asked suppliers to set out by the end of the day tomorrow how they will make redress to customers who have inappropriately had a prepayment meter fitted, including the possibility of compensation, and I look forward to seeing the responses from suppliers.

I thank the right hon. Member for Doncaster North (Edward Miliband) for raising this issue. I remind the House that I have committed to meeting the all-party parliamentary group on prepayment meters, where I can keep Members updated on the issue as we move forward after today.

[Edward Miliband]

I thank the Minister for his reply, but it is simply not good enough. The story of this scandal is of a Government sitting on their hands and being far too slow to act. Ofgem did reviews in September and November and highlighted the problem—where were the Government? In early January, Citizens Advice reported that 3 million people have been disconnected by the back door. Even after that, he came to the House and refused an outright ban. Now we know the result of his inaction: 30,000 people have had warrants issued for the forced installation of prepayment meters in the past month alone, and 6,000 in the past week since he said no to a ban—thousands of people who are victims of Government negligence.

Let me ask the Minister some questions. First, how long will this pause, which has finally been put in place, last? Will he pledge that it will not be lifted until this discredited, rotten system is properly reformed? Secondly, he mentioned compensation as a result of remedial action for those adversely affected. Will he tell us how this compensation scheme will work? Thirdly, will he look at the case for energy companies having to supply a minimum amount of power to all customers, as in France, so that nobody is cut off—just like we do not cut off people’s water supply in this country? Fourthly, this crisis is happening against a backdrop of energy bills being due to rise 40% in just eight weeks’ time because the Government say there is nothing more they can do. This is the next looming scandal. Will he finally end the loopholes in the windfall tax, including billions being siphoned to fossil fuel companies, to stop bills rising?

Energy companies forcing their way into people’s homes, millions getting disconnected by the back door, no proper windfall tax on fossil fuel profits—this is Britain under the Tories. There is no one else to blame; it is long past time they got a grip.

[Graham Stuart]

The right hon. Gentleman asks how long the pause will last. That is up to Ofgem, as the regulator. It looked at this process before, as he rightly said, and it had assurances that have not proven to be accurate. Ofgem needs to ensure that the processes are properly observed, because it should be an absolute last resort that a prepayment meter is forcibly installed. He asks how compensation will be worked out. That is a matter for Ofgem. As is proper for the regulator, it stands between the Government, consumers and the suppliers in delivering that.

I have asked officials to look at providing a minimum amount of power, like France does. There are a lot of technical and other challenges to such a system. One of the benefits of having a prepayment meter is that it allows someone who is not engaging with their supplier and is running up debt to none the less have a supply continuing in their home. Having people cut off completely if they fail to manage that is not something we would want to see.

The right hon. Gentleman talked about the position from April. I am proud that the energy price guarantee will continue after April, providing support for households right the way into 2024, and we have committed to consult on a new system to look after vulnerable consumers after that date.

The right hon. Gentleman mentioned the windfall tax and loopholes. We are investing in our energy security. While we are importers of oil and gas, as we will be under net zero all the way to 2050, the absurd position set out by the Leader of the Opposition is that Labour will oppose any new oil and gas licences, meaning that we pay billions to other countries to import it. There is no magic bullet to stop us using fossil fuels immediately. This Government have accelerated the move to renewables as fast as possible and will continue to do so, but it is absurd to have a policy under which we pay billions to countries abroad to produce oil and gas that we could produce at home to ever higher carbon standards.