Energy Company Licence Revocation

Debate between Ed Davey and Yasmin Qureshi

Wednesday 3rd September 2014 Commons Chamber

[The Secretary of State for Energy and Climate Change (Mr Edward Davey)]

I thank the right hon. Member for Don Valley (Caroline Flint) for calling a debate on an important subject: how best can we protect energy consumers from unfair treatment by their suppliers? Although there are examples of good customer service—energy companies that are treating their customers properly—it is hardly controversial to say that there are far too many cases where energy firms have let their customers down badly—the mis-selling, the poor complaints handling, and the poor billing. This is not new; it has been going on for many years and can just take different forms. Right hon. and hon. Members who have served in this House for a few Parliaments will recall all the scandals of doorstep mis-selling. I recall an elderly constituent coming to my local surgery in 2003 having been appallingly treated and conned by a representative of one of today’s big six. So this is a serious matter and, despite efforts by the previous Government, this Government’s focus on this issue and the work of Ofgem, it is clear that there are still energy firms that are treating their customers unacceptably.

[Yasmin Qureshi]

The right hon. Gentleman gave the examples of mis-selling and the mistreatment of customers. Are they not the type of repeat offending by energy companies that should mean that their licences could be revoked?

[Mr Davey]

I will explain to the House that under current rules licences can be revoked, and I will deal with these issues. I am admitting that this a good debate to have, because there is a problem—nobody is suggesting otherwise. But, as always, the question is: what is the best way to deal with that problem? What is going to work? What is the best way to crack down on this to punish firms that get it wrong? In essence, we can use three tools: competition; regulation; and technology. The right hon. Member for Don Valley has focused on regulation, and I want to address her proposal in detail, for tough regulation certainly has a vital role to play in holding companies to account. However, I regret that her motion and her speech totally failed to mention competition and technology—those were not even mentioned once. That is a serious mistake, which the Opposition keep making. For many of the smaller suppliers now competing—

--- Later in debate ---

[Yasmin Qureshi]

rose—

[Mr Davey]

I am going to make some progress.

In fact, the current law allows the regulator to do more than just fine a company. Let us take an example. Ofgem can issue provisional orders that require a range of things, including banning a company from taking on new customers and setting specific behaviour that it must meet so that it is no longer in breach of licence conditions, including the standards of conduct. A final order can be issued when Ofgem believes that the same licence contravention is likely to continue, and in doing so Ofgem can look at the pattern of behaviour of previous breaches. Breaching a final order could then trigger a licence revocation, even if that remains an extreme circumstance. The powers that the right hon. Lady is talking about already exist in the form that I have described, where orders happen and improvement orders are required and they are not complied with.

This looks like a regime that is working today and it was not working under Labour. If the Opposition are proposing to lower the bar for a nuclear option, it is incumbent on them to explain exactly when that would be used, because consumers and businesses need to know exactly where the line is drawn. Perhaps the right hon. Lady wants to clarify her position now; she failed to do so, despite being intervened on by myself and my hon. Friend the Member for Warrington South (David Mowat).

Let me give the right hon. Lady an example. Would she have expected Ofgem to have closed npower down by now? More complaints have been made about npower than any other energy company. It is under investigation. Does she think her new power should have been used to revoke npower’s licence? A simple yes or no would suffice, if she is willing to give us an example. She is not, and the House will have noted that.

[Yasmin Qureshi]

rose—

[Mr Davey]

I will not give way. The right hon. Lady is seeking to allow Ofgem to close down a firm more rapidly than it can now. She wants to lower the bar for the nuclear option.

[Yasmin Qureshi]

Will the right hon. Gentleman give way?

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. The right hon. Gentleman is not giving way.

--- Later in debate ---

[Mr Davey]

I am grateful to the hon. Gentleman for his measured comments. The process in the law that I have described does end in a red card, and I hope that when he and the right hon. Member for Don Valley look at it in more detail, they will see that it can result in a red card. I said that I would give way to the hon. Member for Bolton South East (Yasmin Qureshi).

[Yasmin Qureshi]

I thank the right hon. Gentleman for giving way.

Oral Answers to Questions

Debate between Ed Davey and Yasmin Qureshi

Thursday 17th February 2011 Commons Chamber

[Yasmin Qureshi (Bolton South East) (Lab)]

18. What assessment he has made of the potential effects on requirements for support from his Department by citizens advice bureaux of planned reductions in the provision of legal aid.

[The Parliamentary Under-Secretary of State for Business, Innovation and Skills (Mr Edward Davey)]

My Department does not provide core funding for individual citizens advice bureaux; it provides it only for the national umbrella bodies of which they are all members. However, we are aware of the challenges facing bureaux from funding cuts at both the national and local level, including from the proposals on legal aid funding, and we are working closely with colleagues in the Ministry of Justice and other Departments across government that have an interest in the citizens advice service.

[Yasmin Qureshi]

As the Minister will be aware, citizens advice bureaux are suffering pressures not just from cuts to the legal aid budget but across Departments that are cutting services. How many citizens advice bureaux does he think will be cut as a result of the spending review?

[Mr Davey]

As I said in my initial response, funding for local citizens advice bureaux is up to local authorities. The Department for Communities and Local Government has made it clear that the voluntary sector, including citizens advice bureaux, should not be hit disproportionately. I hope the hon. Lady will welcome the fact that the national bodies Citizens Advice and Citizens Advice Scotland have had their funding for next year maintained at current levels. I hope she will also welcome the announcement this weekend by my right hon. Friend the Secretary of State that we will supply £27 million of funding for face-to-face debt advice next year.