Oral Answers to Questions

Debate between Duncan Hames and Anna Soubry

Monday 12th May 2014 Commons Chamber

[Anna Soubry]

Apart from the various events that are planned in France, the most significant one in this country is in Portsmouth on 5 June, from where many of our troops sailed. The hon. Lady makes a good point, but it is right that the spotlight falls over in France on the beaches, with all the services in that place. I have talked to veterans of the D-day landings, so I know what a terrific effort they make to get there, because it means so much to them, and rightly so.

[Duncan Hames (Chippenham) (LD)]

16. What assessment he has made of the findings of the recent annual report of the Service Complaints Commissioner.

[The Parliamentary Under-Secretary of State for Defence (Anna Soubry)]

I pay tribute to the work of Dr Susan Atkins and all that she has done in her time as the Service Complaints Commissioner. She has identified continuing problems, but overall we have been making excellent progress. There is more that we can do and we have identified that. For example, we know that we need a service complaints ombudsman. We also need to change the system, which will require legislation, and we will do all of that as soon as we possibly can.

[Duncan Hames]

I thank the Minister for that reply, which shows that she understands the seriousness of these problems. The Service Complaints Commissioner’s report finds that the Army manages to resolve only a quarter of complaints within its target of 24 weeks. How will the move to a service complaints ombudsman prevent, in the words of Dr Atkins,

“a fundamental breach of duty of care and of the Armed Forces Covenant”?

[Anna Soubry]

The ombudsman will play a huge part in making sure that all our services, notably the Army, now really do improve their statistics, but there are other measures that we need to introduce by way of legislation. The system needs to change, and I am confident that the sorts of proposals that Dr Atkins has come up with, many of which, if not all of them, I support, as do others, will make the sort of progress that we really now must see.

Oral Answers to Questions

Debate between Duncan Hames and Anna Soubry

Monday 4th November 2013 Commons Chamber

[Duncan Hames (Chippenham) (LD)]

6. What steps he is taking to improve the employment prospects of service leavers.

[The Parliamentary Under-Secretary of State for Defence (Anna Soubry)]

We attach great importance to assisting service leavers in making a successful transition from service life into civilian employment. A recent defence statistics study shows that about 85% of the service leavers in 2011-12 who have a known employment outcome are employed within six months of leaving the armed forces. But we are not complacent, and we continue to review whether there are areas we should improve. Indeed, Lord Ashcroft, the Prime Minister’s special representative on veterans’ transition, is leading a review of the provisions that are in place.

[Duncan Hames]

I am very glad to hear that. Service leavers undoubtedly have much to offer employers. Wiltshire has more than 15,000 military personnel and the number is rising. Will the Minister look favourably on Swindon and Wiltshire local enterprise partnership’s city deal bid, which will help service leavers to gain the qualifications they need and ensure that they are not disadvantaged compared with the civilian population in seeking work?

[Anna Soubry]

Absolutely, and I am more than happy to congratulate my hon. Friend and all others who champion such schemes. This is another reason why we attach so much importance to the corporate covenant, of which I wish to give one quick example. National Express has signed up to the corporate covenant—we urge many other companies, of whatever size, to do so —and will guarantee anyone leaving our armed forces an automatic interview for any job vacancy. That is a good example of why the corporate covenant is to be welcomed.