Post Office and Horizon Software

Debate between Duncan Baker and Steve McCabe

Thursday 5th March 2020 Westminster Hall

[Andrew Bridgen]

I appreciate the experience that my hon. Friend brings to this debate. Through our investigations years ago, we discovered that the Horizon system had a suspense account in it. It was a flawless system, yet it had a suspense account, where unallocated funds ended up throughout the whole system. The surplus—and it was a surplus—ran to hundreds of thousands of pounds a year, and after three years it was returned to the profit and loss account.

[Steve McCabe (in the Chair)]

Order. Come on, Mr Bridgen. I call Duncan Baker.

[Duncan Baker]

To date, my constituent has had no money back, like many others. They have had no indication of when the money is coming back and we are sceptical about how much they will get back.

Financial compensation is just one issue. The mental strain and loss of earnings should also be taken extremely seriously. There is the humiliation of walking down the street and being accused of stealing, having done nothing wrong. We are a fair society and it is our responsibility to ensure that those people are paid back in full.

I totally agree that the £58 million that was put to one side will no doubt be hoovered up by lawyers. What will be left for the real victims? That is not right. The Government must intervene and force the Post Office to make good the losses that those postmasters have suffered, in full. The board of the Post Office is accountable for this fiasco. Action must be taken against it. The issue is most definitely worthy of a public inquiry to uncover the extent of the wrongdoing that has occurred. We need transparency and a fair analysis.

As far as I am concerned, the Post Office knew that Horizon had bugs, errors and defects. It was told about that and chose to ignore it. Multiple accounts of losses should ring alarm bells in any organisation, but the Post Office was more concerned with its reputation and so individuals were accused of stealing, false accounting and fraud. Their names have to be cleared. The criminal records of those jailed must be overturned.

My constituents, who cannot bring themselves to talk about this, still feel the shame of being accused and nothing will repair the damage of losing their livelihood. However, I want to say, from my personal experience of being a sub-postmaster, that the post office is an invaluable place on our dwindling high streets. It is a hub for people to go to that offers incredible services. Post office workers do an incredible job. It is hard; there are many transactions to master. They do a superb job. The people accused should be properly recompensed, supported and entirely vindicated.