Retail Store Closure: Boxing Day

Debate between Drew Hendry and Andrea Jenkyns

Monday 12th December 2016 Westminster Hall

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

It is a pleasure to serve under your chairmanship for the first time, Mrs Moon. I congratulate the petitioners and the hon. Member for Warrington North (Helen Jones) on initiating the debate. It is a pleasure to be in the company of so many former retailers—and I was a retailer, too. I was thinking that my time in retail was such a long time ago until I started listening to the hon. Lady; all the memories came flooding back of those times and of the stresses at peak season, as we called it.

I should point out that I have been in not only physical, bricks-and-mortar retail, but internet retail. I draw the House’s attention to my entry in the Register of Members’ Financial Interests: I have a shareholding in teclan ltd.

Being in retail is incredibly tough. If my memories are as fresh as the experiences that we have heard about today, it is an extraordinarily demanding job, not just at Christmas, but all year round. I know that from people who are still experiencing the kinds of pressures that I did when I was in retail. I started off on the shop floor, part time, and worked my way up through the trainee management programme. The worst kind of job must be doing trainee management in retail, because people really have to do quite a lot as part of that.

We have heard stories about people being pressured to work all the time—not just at those times when people should be able to have time off legitimately, but throughout the working day. I am talking about people having meal breaks standing up because they do not have time to sit down to enjoy their breaks. There is also pressure in terms of pay versus hours. In many cases, the rates of pay are quite low, which is challenging. Where they are better, that is often negated by the fact that the hours that people are working for those fixed rates are longer than they would be required to work normally. Retail staff have to put up with a lot.

We are talking now about people working on Boxing day and Christmas eve. Often, when the shop is closing on Christmas eve, it is a hive of activity, getting things ready for Boxing day, and people work late into the night. From personal experience, I know that that could go on until the morning of Christmas day in some cases. I very much hope that that has changed for most people, but I know that it did happen in those days and am concerned that there are still those pressures out there today.

The hon. Member for Warrington North gave some clear examples of gross unfairness in the system and the pressures that people are put under, and particularly cases where people feel that their job is at risk because they have not complied with retailers’ requests to work. That is clearly unacceptable and should be considered unacceptable by everybody. The hon. Member for Kettering (Mr Hollobone) was keen, and absolutely correct, to demonstrate that he has great empathy and sympathy with the people working under those conditions. He was also keen to show both sides; he brought in the issue of internet shopping and the pressures on the retailers and businesses to cope with that. He mentioned there being something of a conundrum with that issue.

Has the boat been missed? I contend that it has not, and that there is still a lot that can be done. I hope that we will hear more from the UK Government. I want to talk a bit about what is happening in Scotland, in order to challenge some perceptions about that. While I am talking about Scotland, may I pass on the apologies of my hon. Friend the Member for Glasgow South West (Chris Stephens), who was keen to take part in this debate but was unfortunately the victim of delayed travel arrangements? He apologises for not being here to those people who expected him to be.

The hon. Member for Morley and Outwood (Andrea Jenkyns) perhaps missed the point about people going shopping if they are not working. It is about choice. It is about what someone chooses to do with their family on the day; it is up to them whether they decide to go shopping to spend time with their family, or to stay home. She talked about her experience with Woolworths, Comet and Allsports; I bet that many retailers are glad that she did not work for them, given that they all went bust.

[Andrea Jenkyns]

I actually did not work for Woolworths, just for the record. I was just saying how they—

[Mrs Madeleine Moon (in the Chair)]

Order. The hon. Lady needs to be called before making an intervention.