The Secretary of State’s Handling of Universal Credit

Drew Hendry Excerpts

Wednesday 11th July 2018 Commons Chamber

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

It has been interesting to hear Government Members talk about tweaking, making adjustments and listening and so forth, because universal credit is nothing new for some people. My constituency has been suffering from it for more than five years, from pilot through to full service roll-out. I was leader of Highland Council when the pilot was unveiled, and we noticed the problems, particularly with housing, right away. We wrote letters to the DWP and spoke to Ministers in meetings, telling them of the problems. We made suggestions and cajoled and pleaded with them to listen to us.

I was looking back and found that since 2015 I have spoken in 35 debates about universal credit, asked dozens of oral and written questions about it and signed 13 different early-day motions on it. I led the Scottish National party Opposition day debate on universal credit, in addition to securing two Adjournment debates on the impact it has had on my constituents—the pain and suffering it has caused and its impact on disabled people and the low-waged. Unfortunately, not everyone has sought help because some people have not known how to do it, but those who have come for help have seen extraordinary difficulties.

I invited all Government MPs to come to a summit in Inverness and hear at first hand from the agencies and the people involved about the pain that they were going through, but that was ignored. After this period, I have come to the conclusion that the Government do not want to listen. They are determined to make sure that austerity falls on the backs of the low-waged and the disabled—those people who are most vulnerable in our society.

[Alan Brown (Kilmarnock and Loudoun) (SNP)]

My hon. Friend is right that the Government clearly have not listened. Did the changes that the Secretary of State brags about not come about only because the Government were defeated in the High Court when they were infringing people’s human rights?

[Drew Hendry]

I thank my hon. Friend for making that point. As I have said, we have been through the pilot and the pain of live service to the absolutely crushing delivery of full service. Resources are stretched; the jobcentre is open seven days a week; the Highland Council welfare team is stretched to the limit; staff at our constituency office are working outside hours to try to cope with the excess of inquiries; and the citizens advice bureau is under extreme pressure. All have struggled with universal credit. The Highland Council housing team has tried desperately to deal with a broken landlord system, and Highland Council rent arrears are now in the millions of pounds.

We have seen evictions, people unable to feed and clothe their children, families made destitute and poverty driving people into mental health difficulties. What is the Government’s response: “You’re wrong. They’re wrong. It’s not happening. You’re scaremongering.” Well, that is the reality for people on universal credit; that is what is happening to them. People are suffering unimaginable hardship at the hands of this Government’s policies, and it has changed and damaged our community.

Earlier, the Secretary of State said that universal credit makes people more economically secure in life. Let me tell that to John who had 42p to last a fortnight, or to Gavin who was given £60 for a £175 rental bill. He had nothing else; he was in debt already. He cannot even eat, let alone turn on the power or do anything else. What about Ian and his two-year-old who had to rely on food banks and go for days without electricity? A woman from Grantown-on-Spey had to travel to Inverness to hand in childcare vouchers. It was an hour and a half each way on public transport—three hours on a bus—and the jobcentre then lost her claim. What do we say to those who are terminally ill who are asked to report to work coaches?

This affects people. More and more people are falling into poverty. Food banks are becoming a necessity rather than a helping hand. I have seen self-employed people lose their payment because their annual income has been counted as monthly income. The problems go on and on. The Secretary of State, from what she has said over the past week, has been at her worst. She should go, as should this failed, miserable system.