Welfare Reform and Work Act

Drew Hendry Excerpts

Wednesday 21st March 2018 Westminster Hall

[Rachel Maclean]

I do not agree with that, because the evidence does not bear it out. Universal credit is an agile system that is designed not only to get people who are out of work into work, but to support them as they look for better-paying jobs. I will come to that in my speech.

I accept that reforming welfare is difficult, as the hon. Lady said. There can be no MP in this House who has not come across heart-breaking cases where the system has failed. Those are wrong, and we all stand up for our constituents, but they are not evidence of a failing system—rather, they are the inevitable consequences of a large and challenging public sector reform process. Since I have been in this House, I have seen Ministers listen to problems and make changes to fix the system. Recently, we have seen adjustments reflecting concerns raised on both sides of the House, which are welcome. We hear much criticism from the Opposition, both the SNP and the Labour party, on this. It is extremely easy to criticise from the Opposition Benches, but no real constructive alternative is offered.

I have made it my priority to visit the jobcentre and speak to local people on the ground in Redditch. These are just a few of the experiences that I have heard. My local jobcentre manager has worked there for 30 years. She described the system as “working very well” for her clients. She said that it is “the best system” she has seen in her 30 years as a jobcentre manager and that it helps people “who really need help”.

The first example is a customer who was seen by a work coach when universal credit first went live. The customer had a very difficult personal background. She was totally disengaged when she saw the work coach and she was quite difficult to work with. The work coach encouraged the customer to gain upskilling in maths and English. With the work coach’s help, she found work. The customer is now working in a role where she wants to help others to find work. She even shares knowledge of vacancies with her former work coach to encourage other people to find work.

Another example is a customer who had been on and off benefits since 2012 and was working with a work coach. This customer struggles to make eye contact and lacks confidence. Over time, the work coach established a rapport and helped him to gain confidence. They referred him to work experience with a local retail outlet. When he attended, the work coach asked if there had been any changes. The customer looked them in the eye and said, with a smile on his face, “Would that include the fact that I’ve got a job?” The coach said that they are “delighted” and “so glad” that they referred him to the retailer in the first place, and:

“Seeing the customer smiling about his success really made my day.”

[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

Will the hon. Lady give way?

[Rachel Maclean]

This must be the last intervention. I am aware that others wish to speak.

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[Drew Hendry]

In that case, I am grateful to the hon. Lady for allowing me to intervene. She is recalling the experiences of DWP managers in her case studies, but how many claimants has she spoken to directly to get their stories?

[Rachel Maclean]

I have spoken to claimants in local organisations on the ground.

[Drew Hendry]

How many?

[Rachel Maclean]

Many. I can write to the hon. Gentleman with the precise numbers, if he would like me to.

I will touch on another example. A qualified hairdresser had been a carer and was a single parent to her disabled children. She found it difficult to find work to fit around her responsibilities. Her work coach suggested that she consider self-employment and she was referred to the new enterprise allowance in February 2016. She commenced self-employment, hairdressing in care homes, from April 2016.

By April 2017, she had expanded her business by 200% and was nominated for entrepreneur of the year by learndirect. At the ceremony on 4 July, she won the award. She was delighted and said it was all down to the initial push and referral from her work coach, followed by support.

After the meeting, she sent an email to the work coach, which said:

“Thank you for meeting with me yesterday, I felt very positive after our appointment. This is the first time I have ever been out of work and in this situation so was dreading the whole ‘Job Centre’ scenario. I don’t know what people complain about, so far everyone I have encountered has been really helpful and proactive.”

Is it not time that we had more such stories in the media, instead of the negativity we are always hearing from this place?

At the heart of the system are the work coaches, who offer tailored, individualised support to help people. Last week, I was privileged to open Redditch Nightstop, a centre for young people living in family-supported housing, where I did indeed meet claimants of the system, which the hon. Member for Inverness, Nairn, Badenoch and Strathspey (Drew Hendry) asked about.

I talked in depth with the local jobcentre manager. Her feedback was that she was able to join up the local courses offered by Redditch Nightstop with some of her clients, who would otherwise struggle to cope with basic life skills. That type of system is a positive step forward that enables people on the ground, who know the local sources of support, to access them and to gain confidence. Universal credit works with those clients, not against them.

I am aware that other hon. Members wish to speak, so I will keep my remarks about older workers brief. I have often spoken in Parliament about the discrimination faced by older workers in our society. I am an older worker myself, but age should not be a barrier to entering a new career or occupation, retraining or upskilling, provided that it is a positive choice.

In addition, because skills shortages affect many businesses now that we have virtually full employment—thanks to the work of this Government—many businesses are realising that youth is not everything when it comes to employing staff. B&Q has long been a champion of that policy, and it has reaped many accolades in the process, but other household names are now championing it too.

The Government have introduced many measures, including the fuller working lives strategy, to provide real support for the objective of achieving human potential at any age. The strategy states that ageist stereotypes should be challenged and older people should be allowed to contribute, as many want to. I believe, as do the Government, that work is not just an economic proposition. It allows people to have a purpose in life, to improve their mental health and wellbeing, and to retain their independence and autonomy.

To support that with practical measures, the Department has expanded the older claimant champion network in all 34 Jobcentre Plus districts. The champions work collaboratively with more than 11,000 work coaches and employer-facing staff to raise the profile of older workers, highlight the benefits of employing older jobseekers and share best practice. Recent research indicates that older claimants found that support useful. Further analysis of the provision for older claimants is ongoing. When the Minister sums up, will he tell us when the Department will publish the impact assessment, which was promised for spring 2018?

Anne Willmot was recently appointed as Business in the Community’s “Age” campaign director. She speaks of the challenges that an older population faces. Ageism is rife; a 50-year-old is 4.2 times less likely to be invited to interview than a 28-year-old. We need to support those with health issues and caring responsibilities to prevent them from leaving their jobs, and to deal with the discrimination and bias in recruitment that have made it so hard for the over-50s to secure employment.

I welcome any update from the Minister about what more the Government can do on that issue. Taken together, those policies, and many others, will help to achieve the aims of a welfare system that works for everybody, at all stages of life.

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[Drew Hendry (Inverness, Nairn, Badenoch and Strathspey) (SNP)]

It is a pleasure to serve under your chairmanship, Mr Gapes. I want to allow time for my hon. Friend the Member for Glasgow Central (Alison Thewliss) to speak, so I will be extraordinarily brief. I hope that, following this very good debate that my hon. Friend the Member for Central Ayrshire (Dr Whitford) has secured, we will get the answers to some questions.

One question that I would like the Minister to answer today relates to something that would cost virtually nothing to implement. I am grateful to my hon. Friend the Member for Central Ayrshire for raising the issue when she said that we judge society on how it treats its most vulnerable. She raised the issue of people who are terminally ill having to go for reassessments. Will the Minister say today that the Government will deal with that and remove that requirement? It is unnecessary and cruel.

Two years on from the introduction of the 2016 Act, the UK Government must end their obsession with their punitive policies in the name of austerity. The backdrop for people in their own houses is absolutely horrendous, in terms of their struggling on benefits. The average household has lost £7.74 per week because of higher prices for goods. These are real things—bread, milk, cheese. Meat prices are up 3.9%; vegetable prices are up 5.7%; and coffee, tea and cocoa prices are up 8.5%. When someone has very little money, these things have a dramatic impact on their household budget.

The continued freeze of benefits, in the context of sky-high consumer prices index figures at 3%, is trapping thousands of families and children in poverty, and all they have to look forward to at the moment, in terms of this benefit cap, is that financial noose tightening year after year.

I came to Westminster Hall today to speak about the effects on my constituency, where since 2013 we have seen the roll-out of universal credit and the direct impact on people. However, I also wanted to speak about Scotland. I find it absolutely bizarre that none of those Scots Tory MPs or Scots Labour MPs who were so exercised on the issue of the welfare situation in Scotland is here today. Where are they? They are nowhere to be seen. Once again, it is going to be left to the Scottish National party to fight the corner for people in Scotland.

Government Members have said that things are not happening in Scotland. If I had the time—I will have to sit down at the end of this sentence—I would read the list that I have prepared of actions that the Scottish Government are putting in place today, through Jeane Freeman, our Minister.

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[Margaret Greenwood (Wirral West) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Gapes. I congratulate the hon. Member for Central Ayrshire (Dr Whitford) on her measured and comprehensive speech and her focus on the devastating impact of the Welfare Reform and Work Act 2016 on sick and disabled people and the importance of the work done by carers.

The hon. Member for Inverness, Nairn, Badenoch and Strathspey (Drew Hendry) made some extraordinary claims about the track record of the SNP in Scotland, which voted against Labour’s measure that would have lifted thousands of children out of poverty in Scotland.

[Drew Hendry]

rose—

[Neil Gray]

rose—