Rural Areas in Scotland: Additional Delivery Charges

Debate between Douglas Ross and Hugh Gaffney

Tuesday 2nd July 2019 Westminster Hall

[Douglas Ross (Moray) (Con)]

It is a pleasure to serve under your chairmanship, Mr Hollobone. I give my genuine and heartfelt thanks to the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for securing this debate. I am both delighted and frustrated that we are here again to debate this matter—delighted because a Minister will respond to the concerns of MPs representing their constituencies across much of the north of Scotland, and frustrated because it is not the first time the hon. Gentleman has raised this issue, nor is it the first time I have raised it.

Since mentioning this matter in my maiden speech two years ago, I have mentioned it at Prime Minister’s questions, held a 90-minute Westminster Hall debate, raised it at Business questions and suggested that the Scottish Affairs Committee hold an inquiry into it, which it did. This matter has been raised many times, on the Floor of the House, in Westminster Hall and in our Committee Rooms. I have also met with the Minister a number of times to discuss this matter.

The issue of excessive and rip-off delivery charges affects not just the highlands of Scotland, but the whole of my Moray constituency. It is absolutely incredible that in 2019—in this day and age—couriers and companies still say that Moray and the highlands are not part of mainland United Kingdom. I do not know how many times we have to say this to get the message through, but they seem blind to the fact that Moray, the highlands, the north-east and other parts of Scotland are part of the mainland United Kingdom. One does not need to take a plane to get to Elgin or Caithness; it is all joined together as part of mainland UK and it should be treated the same.

[Hugh Gaffney (Coatbridge, Chryston and Bellshill) (Lab)]

At this point I want to congratulate the postmen and parcel people who work for Royal Mail and deliver six days a week to all areas, in all kinds of weather. All we are asking for in Royal Mail is a level playing field. Some of these couriers are charging ridiculous prices. We can do it; all we ask for is a level playing field for everyone. I congratulate all the postmen who do their work there.

[Douglas Ross]

I am not sure whether the hon. Gentleman might need to correct the record. As a former postman, he should have declared his interest to the House. He is clearly still a part of that, as twice in a short intervention he said “we”. I say that in jest, because he brings great experience as a postman from before he was elected to this place. It is useful to have his contribution, because those workers undoubtedly do a service. However, we are really challenging the couriers’ add-on prices, as the hon. Member for Caithness, Sutherland and Easter Ross set out clearly in his opening remarks. Someone might go online, view a product, decide that they want it and agree the price, only to find an additional cost on top of that simply because the company believes that they live too far away to deliver the product easily.

Refugee Children: Family Reunion in the UK

Debate between Douglas Ross and Hugh Gaffney

Thursday 22nd February 2018 Westminster Hall

[Hugh Gaffney]

I respect those words, and that is exactly my fear—that if we leave the EU, we will forget that we still have a job to do as world leaders. I am an internationalist. The border does not stop at Carlisle for me, and it does not stop at Calais. I do not want us to become little Britain over the coming years, which is why that role is important.

I would like to share a brief story from back home in North Lanarkshire. In 2015, before I became an MP, my friend Angela Feeney and her daughter Maria were at home, drinking a glass of wine and watching the horrific news of the refugee crisis unfold on the TV. Sitting there, they decided to do something; they decided to be good citizens and act. Their original idea was to fill a car with clothes and drive from Wishaw to Calais to make a small contribution to the humanitarian effort. I was then the secretary of the North Lanarkshire Trade Union Council, and the Feeneys asked me for help and support for collections for their car and covering costs.

Soon after Alan Kurdi was found—the little boy on the beach—the original plan of taking a carload was no longer possible. By the time the news of little Alan had spread, interest was so great that we ended up sending trucks with two full warehouses’ worth of clothes and other necessary things, and thousands of pounds in donations, which were sent to people not just in Calais but around the world. I thank people in Scotland once again for the passion and the commitment that they showed to the Wishaw to Calais appeal.

I have some specific questions for the Minister to answer when she winds up this debate.

[Douglas Ross (Moray) (Con)]

I am grateful to the hon. Gentleman for securing this debate, for taking my intervention before he moves on to his questions, and for his understanding: I have a flight north tonight, so I cannot stay for the whole debate, which is why I cannot give a speech. Does he agree that despite everything he has said so far, we should, where possible, encourage refugee children to have a better environment in their home countries to prevent them even having to consider the dangerous trek into Europe?

[Hugh Gaffney]

I think that every child wants to stay in their homeland. I was proud to be born and bred in my community, and to become a councillor, because I am proud of my own land. Unfortunately, we have wars in this world, which involve bombs and bullets that those children have to dodge, which is why they run. Those children want to stay in their own homeland, as do their parents, but unfortunately the world that we live in, in 2018, has become so dangerous that those children and their parents must seek safety. I wish that we could sort the world’s peace tomorrow, so that everyone could live on this planet and share it as we should do.

Does the Minister agree that by amending our immigration rules to include an extended definition of family, as defined by Dublin III, we can ensure that our response to the crisis focuses on our responsibility to protect vulnerable children? Secondly, will she review the current policies on family reunion and commit to updating the House on what action will be taken? Thirdly, what plans do the Government have to reinstate legal aid for refugee family reunion cases? Lastly, does she agree that by taking action we can reunite vulnerable children with family members and stop their abuse by and reliance on smugglers and traffickers?

Delivery Charges (Scotland)

Debate between Douglas Ross and Hugh Gaffney

Wednesday 20th December 2017 Westminster Hall

[Douglas Ross]

I am sure that the right hon. Gentleman will make that point again as the debate progresses. However, I think that using a ferry to get to Moray would incur a greater surcharge when we can use the road, rail and planes as anyone else would.

Marion from Speyside bought a new shower earlier this year. She knew the design that she wanted; she knew the model, the product, but she ended up buying it from Germany with free packaging and postage. That was cheaper than using other firms that advertise free UK mainland carriage, because of the large surcharge on AB and IV postcodes. She added in her email to me,

“It is this type of pricing that really annoys me as you are often at the final stages of paying before you find out. I am glad you and Mr Lockhead are highlighting this issue.”

[Hugh Gaffney (Coatbridge, Chryston and Bellshill) (Lab)]

I am grateful to the hon. Gentleman for securing this debate. Having worked for Parcelforce for 27 years and been a union rep, I am well familiar with the surcharge debate, because we have been arguing about this for 20 years.

This is the problem: these companies, which the hon. Gentleman is referring to and his constituents have talked to, advertise postage and packaging and they make a massive profit out of it, but the final mile is left with Royal Mail. These companies charge a fortune for the parcel, take a piece of the postage and packaging, and make a massive profit by only handling the parcel once; the parcel is given to Royal Mail and we do the final mile. That is why our wages have been under threat, because that is a cost efficiency that costs Royal Mail a lot of money. These people need to be exposed and I thank the hon. Gentleman for doing that today.

[Douglas Ross]

I am grateful to the hon. Gentleman for his intervention. The discussion I had at my local sorting office on Monday suggested that these companies pick all the low-hanging fruit. They are quite happy to deliver to the more urban areas where they can get these parcels out very quickly, but they leave the more challenging areas to Royal Mail, or, as we are speaking about the private couriers, they just refuse to deliver to some of these areas at all. That is unacceptable.

I have spoken about a number of products that I expected to speak about in this debate, such as showers. I did not think I would be speaking about pigeon racing, but I have a constituent from Elgin, whose hobby is pigeon racing. He is a member of the North of Scotland Federation and the Elgin and District Racing Pigeon Club. He tells me that all the members of the Elgin club send away for various products for their pigeons and most of the companies that sell to them believe that Moray is not attached to the UK mainland. As soon as you punch in “IV30” to the address section, up pops an attachment saying that special terms apply. He tells me that there is in fact a website from Spain that will deliver cheaper to Scotland than the biggest online pigeon supplier in the UK, which trades from Scarborough. That is surely not acceptable.

Finally, I want to mention Rebecca from Stacks Coffee House and Bistro in John O’Groats, who started a change.org campaign in July to help bring to light the widespread issue of delivery costs to the highlands and islands, and Scotland as a whole. As of this afternoon, that petition had attracted 13,600 signatures. The website they have set up is a great way of presenting the case against these rip-off charges and to show people that the politicians are taking their views seriously. One quote on the website summed up the situation well. It said:

“If a company can deliver to Land’s End for free…they can also deliver to John O’Groats.”

A gentleman called Alan, who had seen me raising this at Prime Minister’s questions, contacted me. He had tried to get a kitchen worktop delivered to the Kyle of Lochalsh. The delivery was £475. However, when he put in his in-laws’ address in Fife, it reduced to £40.

Someone I know from Wick contacted me about how it was cheaper to get something for his business delivered further south in Scotland, but it also had a delivery guarantee for the next day. When it did not arrive on time, he complained and sought a refund. The company refused. When he said he would pursue this, he was told that they would cancel his whole order and take back all the goods. In other words, a very blatant threat of blackmail: “Don’t speak up about delivery prices and standards, and if you do, we will punish you.” It is simply not good enough.

This does not just impact individuals. I have heard from a small business in Moray, which regularly gets better service from a supplier in Lower Saxony, Germany, than from the United Kingdom. The point is that high delivery charges contribute to a relatively high living cost in remote and rural areas. It acts as a disincentive to entrepreneurs setting up businesses, which could mitigate depopulation caused by declining employment opportunities in traditional sectors. I hope that the Minister will agree with me that this should be of concern to Highlands and Islands Enterprise and I am very keen to work with it to ensure that we can move this campaign forward.

In the last few minutes, if hon. Members will allow me, as the mover of this debate, I will finish with some personal experiences. My wife is celebrating her birthday today in the north of Scotland, separated from me by 500 miles. While I cannot be with her, I was hoping that if I mention her in the debate tonight, that may make up for my absence. That allows me to say that given that her birthday is on 20 December, it is difficult for me, like any man, to come up with present suggestions. She is always very efficient. She gives me a list and does not trust me to use my own initiative; I have a list of the presents I have to buy her for her birthday and Christmas every year. But like all of my Moray constituents, when I purchase these presents for her and I put in my IV30 postcode, I get charged a fortune to have it delivered.