Universal Postal Service

Debate between Diane Abbott and Baroness Clark of Kilwinning

Thursday 17th July 2014 Commons Chamber

[Ms Diane Abbott (Hackney North and Stoke Newington) (Lab)]

Is my hon. Friend aware of the many complaints about TNT’s service in London because of its use of agency staff, with letters being dumped and put through the wrong letterboxes? It does not just create unfair competition; it provides a poor service.

[Katy Clark]

Indeed, we are aware of the concerns about the inferior terms and conditions of TNT’s staff compared with those of Royal Mail, and about the service that customers are receiving. Of course, organisations other than Royal Mail are not required to meet the standards of service that it has a legal obligation to provide.