Universal Postal Service

Diane Abbott Excerpts

Thursday 17th July 2014 Commons Chamber

[Ms Diane Abbott (Hackney North and Stoke Newington) (Lab)]

Is my hon. Friend aware of the many complaints about TNT’s service in London because of its use of agency staff, with letters being dumped and put through the wrong letterboxes? It does not just create unfair competition; it provides a poor service.

[Katy Clark]

Indeed, we are aware of the concerns about the inferior terms and conditions of TNT’s staff compared with those of Royal Mail, and about the service that customers are receiving. Of course, organisations other than Royal Mail are not required to meet the standards of service that it has a legal obligation to provide.

--- Later in debate ---

[Ms Diane Abbott (Hackney North and Stoke Newington) (Lab)]

I am glad to have the opportunity to speak about the threat to the universal postal service posed by this defective competition regime and companies such as TNT.

I must begin by thanking my hon. Friend the Member for North Ayrshire and Arran (Katy Clark) for bringing this subject for debate on the Floor of the House. I should also say that I am probably the only Member of the House—certainly the only one here today—who has actually been a postman, although it was a holiday job and it was a few years ago now.

[Mr Hain]

Postwoman.

[Ms Abbott]

Indeed.

The point I want to make is about how defective the competition regime is. The competition is unfair and where TNT has taken over provision in London, it offers a very poor service. That goes to the heart of a competition regime that is not about a genuine level playing field. TNT does not have the obligations of the Royal Mail; its staff do not have the same qualities or the commitment of Royal Mail staff.

In London, mail has been dumped under bushes and TNT workers have delivered all the letters to people living in a close through one door, expecting that person to hand them out to their neighbours. As has been mentioned, TNT workers rely on Royal Mail workers to tell them where to go. All that is not only a threat to the universal postal service, but a poor service.

Something needs to be done about the competition regime so that companies such as TNT are obliged to live up to the obligations that rest on Royal Mail. Otherwise, the consequence will be not just a threat to the universal postal service in remote areas of Scotland, Northern Ireland and Wales, but a threat to the quality of the postal service that we all enjoy.

The uniform penny post was established in the British isles in 1840. That was a tremendous innovation and the basis of the historic universal postal service. We all know that letter and parcel deliveries are part of a golden thread that ties the British isles together. Even though so many people use e-mail and texts nowadays, we can all think of an important time in our lives when we opened a letter.

The importance of the postal service in all our lives, and the commitment and professionalism of postmen and postwomen, should not be understated. I had the privilege of visiting my local sorting office in Stamford Hill, Hackney, just before Christmas; many Members visit theirs at that time. I saw how hard postmen work and how much we rely on a stable work force with a commitment to their work and an ongoing knowledge of their areas to provide the service that all our constituents deserve.

[Mr Nigel Dodds (Belfast North) (DUP)]

I heartily endorse everything that the hon. Lady has said. I visited the sorting office in my area just before Christmas; the operation at Mallusk is fantastic. The issue comes down to trust. People everywhere in the UK trust the Royal Mail. There is not that trust in any other kind of operation. We interfere with that at our peril.

[Ms Abbott]

I entirely agree. The issue is about people in Government—not just this Government, but any Government—sometimes knowing the cost of everything but the value of nothing. The commitment, professionalism and decades of service of individual postmen in our sorting offices cannot be valued enough. Although the changes may bear down on costs in the short term, in the long term we undermine the quality of the service and, specifically—this is the point of this debate—we put the universal postal service in danger.

We should really value the unquantifiable aspects of the service that Royal Mail workers provide. We need to stop them being exposed to wholly unfair competition, and the Government and the regulator need to get together as a matter of urgency to do something about the looming threat to the universal postal service.