Oral Answers to Questions

Desmond Swayne Excerpts

Thursday 12th January 2017 Commons Chamber

[Paul Maynard]

I am glad that the hon. Lady raises that case. When I heard about it, my interpretation was that, in this case, Southern had not applied the policies that it said were in place for all disabled passengers. The issue is that the situation was far worse because the lady in question booked through Passenger Assist, so the company had plenty of notice that she was on her way. However, under the unions’ proposals, that train would have been cancelled in the first place and unable to depart.

[Sir Desmond Swayne (New Forest West) (Con)]

Access for so many disabled and particularly elderly passengers is dependent on advice that can be had from ticket offices. In that respect, can the Minister give me any reassurance about proposals to close the ticket office in God’s own town of New Milton?

[Paul Maynard]

I am not specifically familiar with proposals in New Milton. But I see no reason why we should have fewer people employed in our stations over the coming years, but the roles that they discharge need to be broadened out to involve helping more passengers, not fewer.

--- Later in debate ---

[Sir Desmond Swayne (New Forest West) (Con)]

T2. Will the Minister of State’s inspirational words about beauty be matched by the deeds of Highways England?

[The Minister of State, Department for Transport (Mr John Hayes)]

It does not surprise me that my right hon. Friend has drawn attention to my rapturously received and beautifully articulated speech on beauty. He is right to say that we now need action. We have established a design panel at Highways England, and in a few weeks’ time we will produce a new design guide. It will dismay all the crass modernists and harsh brutalists, but it will delight all those who believe that our public infrastructure can be stylish and elegant as well as deliver the necessary utility. My role is only this: to rediscover the age-old golden thread with which all of that will be woven.