Oral Answers to Questions

Derek Twigg Excerpts

Monday 11th May 2020 Commons Chamber

[Will Quince]

I thank the right hon. Gentleman, the Chair of the Work and Pensions Committee, for his question. He knows that we introduced an agile, dynamic online system because the legacy benefits system, which was largely paper-based, was fraught with issues and errors. That is why we moved over. Notwithstanding the points that he has made, I stress that the previous, paper-based system, which relied on face-to-face contact, would not have coped in this situation. It is because of universal credit that we have been able to process more than 2 million claims since mid-March.

[Derek Twigg (Halton) (Lab)]

What recent discussions local officials of her Department have had with operators of food banks on referral of benefit claimants to food banks during the covid-19 outbreak.

[The Parliamentary Under-Secretary of State for Work and Pensions (Will Quince) [V]]

Ministers and officials have had regular discussions with food bank providers and other stakeholders during this time. Flexibility and innovation in local jobcentre arrangements for signposting to food banks, within the parameters of the existing guidance, is encouraged during the covid-19 outbreak.

[Derek Twigg [V]]

[Inaudible.] In my constituency, the jobcentre is not referring people to the Widnes food bank. It is important that the Minister intervenes and ensures that referrals do take place so that the people who need help get it quickly.

[Mr Speaker]

Minister, did you get any of that?