Benefit Sanctioning

Debate between Debbie Abrahams and Steve Baker

Tuesday 2nd December 2014 Westminster Hall

[Steve Baker (Wycombe) (Con)]

One of the things that has troubled me most in my parliamentary career has been when serious allegations have been made about the unintended consequences of benefits reform. In some cases, it is alleged that it has led to people’s deaths.

In the Library brief, I read an article from The Independent about the cases of Mark Wood and David Clapson. Mr Wood died. He had a number of mental health problems and was found starved to death. Apparently, he thought that he deserved only £40 a week, and when a member of his family gave him money, it is alleged that he gave it to charity. Mr Clapson also died. He was a former soldier and a type 1 diabetic. It is said that his benefits were cut. The article says:

“He had no food in his stomach, £3.44 in the bank and no money on his electricity card”,

so he could not run the

“fridge where he kept his insulin.”

Those are appalling cases. The DWP has apparently said of Mr Wood:

“The coroner attributed Mr Wood’s eating disorder and food phobia as the likely cause of his death”

and Mr Clapson had not appealed or applied for a hardship payment. In the system set up to help such people, it may well be that unforeseen circumstances arose that led to the deaths of both those men.

The Government explain that the majority of claimants do not receive a sanction and that vulnerable claimants can receive hardship payments immediately if they are sanctioned. It seems to me that in the cases of both Mr Wood and Mr Clapson, there should have been immediate hardship payments, if not a suspension of the sanction in the first place.

Why do such decisions get made? First, it is because the state is not an instrument of compassion and kindness. In the end, it is an instrument of rule following and coercion. Something is going on in the system when the Minister’s and the Government’s good intent, which I do not doubt for a moment, goes through a set of rules, procedures, structures and bureaucracies that ultimately leads to some edge cases in which people may even die as a result of the system. Why does that happen?

The other question is why people working within the system allow these things to happen in front of them. I have observed that people with the least are often the most generous, and those who are the closest to human suffering usually feel the most for the people they see suffering, so why do these things happen? I am afraid that I found myself turning to the Milgram experiment, which gave a psychological explanation of why people obey authority. It is just a fact—this has been shown repeatedly—that people will obey the rules far beyond their personal morality regarding the consequences. I ask the Government to think about how the incentives for staff could be changed to allow their personal morality to flourish in the system, so that the small minority of cases that are clearly illogical and wrong never arise.

It has been pointed out that the vast majority of decisions are correct. In the 12 months to June 2014, decision makers considered 1.76 million JSA cases and imposed 850,000 sanctions or disentitlements, but fewer than 15% of those decisions were changed on reconsideration or appeal. Some 15% were changed after review and fewer than 1% after appeal, and that was often because the claimant brought forward new evidence. The problem I am most concerned about is how in the tiny minority of cases where a different decision really ought to have been made, it was not made.

[Debbie Abrahams]

The hon. Gentleman is making an interesting speech. He might not be aware of the Select Committee inquiry and the report we published earlier this year that clearly showed that the pressure on Jobcentre Plus advisers to get claimants off-flow—off the books—was such that it was distorting what should happen. He mentioned the rules in society, but the rules and culture being set up within the Department contribute to those tragic cases.

[Steve Baker]

I am grateful to the hon. Lady, because I was not aware of the report. I will be sure to dig it out after the debate and have a good look at it.

My point is that I do not doubt the Government’s good intent or that the overwhelming majority of the people working in the system do an extremely difficult job that is demanding both on their skills and talents and on their emotions; but I have to ask why it is that in a tiny minority of cases things go so badly wrong. The hon. Lady made a good point about the systems that are put in place. How do people end up feeling incentivised to sanction people whom they otherwise might not sanction? Why do they not notice that someone has a mental illness such as a food phobia and feel able to refer them to help elsewhere? How can that possibly be? I am absolutely convinced that every Member of this House believes not only that we should have an ultimate social safety net, but that there is one there that should be and largely is effective.

I will finish my speech with some obvious suggestions for the Government, which I feel sure they will have considered. First, it is obvious that everything should be clearly communicated to people, taking into account issues such as those the hon. Member for Sheffield Central (Paul Blomfield) mentioned, where someone cannot read. It is obvious that a person cannot be expected to comply with rules that have not been explained to them. The rules should be explained simply and people’s understanding of them confirmed. It is not enough sometimes just to send a letter—if people cannot cope with life, they will not open their correspondence. Secondly, how can we expand the capacity of individual members of staff to exercise their personal moral judgment in cases, so that we do not end up with a type 1 diabetic with no money to pay for the electricity to keep the fridge on for his insulin? I suggest that all staff should have a duty to inform claimants of their right to appeal and to apply for hardship payments.

I am absolutely sure that the Government intend to drive people into work, and that is right. If people can work, they should work; it is good for them and it is good for society. I am also absolutely sure that the Government intend to bring hope to people who are without it. I just hope very much that we can deal with all the issues around the edges and set up a system of welfare that works for everyone, all the time.