HMRC Office Closures
Debate between David Simpson and Hannah Bardell(9 years ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Hannah Bardell
I do not have them to hand, but I would be happy to hear the hon. Gentleman’s specific views and discuss them with him.
Hannah Bardell
Let me make some progress. The City University report is proof that this Chancellor’s attempt to run an absolute surplus is not working and is not credible.
SNP Members were elected on a manifesto that offered an alternative, fiscally credible plan for a modest 0.5% increase in public spending, which would have injected £140 billion into the economy. The proposed closure of HMRC offices will have a disproportionate effect on Scotland, because the vast majority of the UK Government’s ring-fenced Departments lie outside Scotland.
Hannah Bardell
If the hon. Gentleman gives me some time, I would like to make some progress.
The most recent proposed closure of local HMRC offices will result in Scotland being left with no HMRC offices beyond the central belt of Scotland. The plans fail to understand or take into account the diversity and needs of the Scottish economy. There are a wide range of industries beyond the central belt of Scotland, including farming, fishing, whisky, tourism and, indeed, oil and gas. Many of those industries rely on the ability to work with their local tax offices, given the complexities of their businesses.
Hannah Bardell
I have just got to my feet again, so let me continue. John Allan, the national chairman of the Federation of Small Businesses said:
“Our members have repeatedly told us about difficulties getting practical help from HMRC when complying with their tax requirements. The current online offering is limited, often hampered by poor broadband connectivity, and the phone help line is hard to navigate, with long waiting times.
Over the long-term, this modernisation programme must bring substantial benefits and efficiency savings. In the short-term however, members will be concerned that the closure of these tax offices will simply compound existing problems.
The Government need to reassure businesses that disruption is kept to a minimum. This should be used by HMRC as an opportunity to deliver services that are easy to access, provide clear and consistent help tailored for smaller businesses and provide the certainty they need for their tax affairs.”
If the Chancellor will not listen to the SNP, perhaps he will listen to the Federation of Small Businesses.
These closures have been happening for some time. In March 2013, the UK Government announced that they were to close all of their 281 inquiry centres by June 2015, and it was reported that closures would result in the loss of 1,300 jobs. A consultation on plans to streamline HMRC inquiry and support services through the use of telephone consultations occurred in 2012, and HMRC piloted the new service in the north-east of England from June to December 2013. In October 2014, HMRC announced plans to close 14 offices across the UK by December 2015. It was reported that that would affect 453 civil servants, and a further 690 administrative employees had been offered voluntary redundancy.
The Public Accounts Committee said in the first half of 2015, following the closures, that only 50% of calls from the public were answered by HMRC, down from 73% in the last financial year. Tam Dolan, the PCS branch chairman in Dundee, said:
“This decision is baffling. HMRC have trained staff doing an excellent job, receiving more calls than they can handle. For PCS members in Dundee, making these staff redundant while recruiting elsewhere sends a message that Dundee doesn’t feature in HMRC’s long-term plans.”