FCDO Services

David Rutley Excerpts

Thursday 6th July 2023 Written Statements

[The Parliamentary Under-Secretary of State for Foreign, Commonwealth and Development Affairs (David Rutley)]

FCDO Services operates as a trading fund of the Foreign, Commonwealth and Development Office (FCDO). I have set the following performance targets for 2023-2024:

An in-year surplus in excess of 0.0% before interest, tax and dividend.

Achievement of the return on capital employed (ROCE) of at least 6.5% (weighted average).

A productivity ratio of at least 82%, measuring actual billable hours versus available billable hours.

An in-year customer satisfaction rating average of at least 82%.

An average Civil Service People Survey “Your Say” score for ‘Employee Engagement’ of at least 61%.

An average Civil Service People Survey “Your Say” score for ‘My Manager’ of at least 65%. FCDO Services will report to Parliament on its success against these targets through its Annual Report and Accounts for 2023-2024.

FCDO Services provides a range of integrated, secure services worldwide to the FCDO and other UK Government departments, supporting the delivery of Government agendas. Services include protective security, estates and construction, cloud computing, communications and monitoring, logistics, translation and interpreting. This is combined with a portfolio of work supporting the FCDO’s programme of maintenance for their buildings and residences worldwide. FCDO Services also manages the UK National Authority for Counter Eavesdropping (UK NACE), helping protect UK assets from physical, electronic and cyber-attack.

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