Betting Shops (Single Staffing)

David Nuttall Excerpts

Wednesday 5th February 2014 Westminster Hall

[Chris Evans]

I think that the hon. Gentleman and I are the only two Members who have worked in bookmakers and who actually know what it is like on the coalface— to use a Welsh term. He is right about the Safe Bet Alliance, and I spoke extensively with William Hill and Ladbrokes, both of which are signed up, before this debate. I will develop that point later in my speech. I thank the hon. Gentleman for his intervention and I am glad that someone else with betting shop experience is here today.

According to the 2012 Community survey, some 50% of betting shop workers had been threatened with some form of physical violence and those responding to the survey said that abuse is almost seen as part of the job. If it is true that violence in betting shops is increasing, bookmakers and Ministers have a responsibility to act to protect staff at work. I want to draw attention to several cases that give an indication of the level of violence to which betting shop staff can be vulnerable when working alone. Community recently asked its members to provide their stories and experiences of single manning and I have heard further stories that indicate the risks of working alone. One betting shop worker was fortunate to escape uninjured after his store was robbed while he was single manning. He said:

“I was robbed one evening just after 9.30 pm by a customer who had been in and out of the shop all night. I had spoken with him and he pretended that there was something wrong with the machine. I had to go out from behind the counter to deal with it and he came up behind me with a hammer. Thankfully, I was not physically hurt but following the robbery I could not return to work for over a month.”

Such stories demonstrate the need for a commitment on the part of the betting industry to tackle the issues caused by single staffing and lone working. I want CCTV to be compulsory, so that staff can feel secure in the knowledge that what goes on in a shop is properly monitored, and I am pleased that some steps are being taken in such areas. Community has told me that it has had more engagement with firms like Betfred in recent months and is holding meetings to discuss its current restructuring. I also wrote to William Hill to ask what measures it was taking to combat this problem. It is trialling a system in its shops that will ensure that any shop policy is dictated by how best to protect shop staff. It tells me that shops designated as high risk under their security risk assessment process, as mentioned by the hon. Member for Shipley (Philip Davies), were excluded from the recent lone-working trial. William Hill has assured me that it has also undertaken a shop-by-shop risk assessment. Of particular importance is the fact that it has consulted heavily with staff. William Hill is also drawing together a lone-working policy document to set out clearly the company’s approach to single staffing. There are also some fantastic campaigns that are working to draw attention to the problems caused by lone working. The Sutton Guardian recently launched its “Safe Bet” campaign to fight for safer conditions for betting shop workers. Campaigns such as that are extremely important if we are to get the betting industry to respond positively to the problems.

As I mentioned, yesterday I met representatives of Ladbrokes, who assured me that they are working on ways to improve their situation such as implementing a code of practice, with the aim that it should be in place by 1 March. I was also informed of the new till technology that it is trying to set up whereby if tills become inactive over a certain time, an alarm is sent to the security office who will be alerted to the situation. The code of practice is intended to help gamblers by providing alerts. For example, if a person plays for more than half an hour or spends more than £250, the machine will alert the player. I was pleased to hear of that and wish that such practice was in place right across the industry.

[Mr David Nuttall (Bury North) (Con)]

Does the hon. Gentleman think that the way forward is for the issue to be dealt with on an industry basis through a voluntary code of conduct, rather than through Government legislation?

[Chris Evans]

That is the nub of my speech. We need to start with a voluntary code and monitor the situation. If it is working, it should be rolled out across the industry. If it is not working, we need to revisit the matter with legislation. I am asking for a common-sense solution to sometimes volatile situations. I want compulsory double-locking on doors, compulsory CCTV and compulsory panic alarms, so that if people are threatened, they can hit the alarm and help will come.

There is something else in which I would be interested. The Ladbrokes policy is always to send someone out when a panic alarm goes off, even if it is a false alarm, just to be sure—someone might have been hit, or they might be on the floor and cannot be seen, or something like that.