Civil Service Pensions

David Mundell Excerpts

Monday 26th October 2026 Commons Chamber

[Sally Jameson]

I am sorry to hear about the experience of my hon. Friend’s constituent. It is absolutely disgraceful that they have been treated that way by Capita. If she could write to me with the details of that case, I am happy to look at it, and to see if there is any further assistance that I can provide.

[David Mundell (Dumfriesshire, Clydesdale and Tweeddale) (Con)]

My constituents will welcome the robust tone of the Minister’s statement, but what difference will this make for constituents such as John Carroll from Annan, who worked at Dumfries prison and who has been waiting since February to hear anything meaningful from Capita? What difference will it make to the likelihood of a response?

[Sally Jameson]

I believe that Cabinet Office officials are now working in lockstep with Capita to ensure that it delivers against the new rectification plan, which was recommended by the remedial adviser. As I have said, we will be able to see on a fortnightly basis how Capita is doing in bringing down the case numbers, and that should give some indication of the service recovery level. If it is not up to scratch—we will know whether that is the case in the coming weeks—I will of course update the House on any further action that we can take to improve the service.