Oral Answers to Questions

David Linden Excerpts

Monday 21st October 2019 Commons Chamber

[Anne-Marie Trevelyan]

I thank the hon. Lady for her question. I have had a chance to look a little at the Reform think tank’s paper, which highlights some issues. All of us would agree that contracts have not always been managed as tightly as possible. I direct her, most importantly, to the outsourcing review that was done by the Cabinet Office and was set in place by the former Prime Minister in February this year. It has been very clear and set some really good guidelines for all Government Departments on thinking more proactively about early market engagement, in particular—I think that has been a weakness historically—and being much more active in the management of contracts, so that when we have great contracts, such as with Leidos and a new contract that I have just signed with Atos, we make sure that we are responsible in the governance of those contracts so that we get the best for our money and that the contractors provide the service that we need.

[David Linden (Glasgow East) (SNP)]

19. Capita’s record of success in engaging with potential recruits has been particularly bad, as we see with the bureaucratic aspects of the recruitment process and the difficulty with the call centres. Does the Minister think that this is the appropriate way to go forward if we are serious about getting more folk into the armed forces?

[Anne-Marie Trevelyan]

I am sorry, but I did not quite catch the start of the hon. Gentleman’s question. In relation to call centres and Capita, we have to remember that those who are applying, who are 16 and upwards, live in a digital world. They live on apps and dealing with those systems is very much part of that. The call centre is one part of the whole. That service ensures that young people can really ask those questions and get to grips with their initial questions about whether joining the armed forces is for them. How that follows on from that is something that, as I think we would all agree, my colleague the Minister for the Armed Forces has spoken about at length this afternoon. We are making huge progress in making sure that we get the numbers that we need in the armed forces.