Employment and Support Allowance Underpayments

David Linden Excerpts

Thursday 18th October 2018 Commons Chamber

[Sarah Newton]

I appreciate what my right hon. Friend says. As I have made clear from the start, and as is completely supported by the Secretary of State, my focus is to fix the problem as soon as possible. We have put in considerable additional resource to make sure people get back payments as soon as possible. As far as possible, we are reaching out and getting the money to those who will most benefit from it.

I also want to reassure the House that the families of people who would have benefited from this additional payment and who tragically have died are being contacted. We are trying to find their families so that they can have that money.

Then there is the whole issue of whether people have missed out on passported benefits; I think that is the point that my right hon. Friend was raising. Each passported benefit is the responsibility of the Government Department concerned, and it would be very impractical for us to find out whether people accessed particular schemes. For example, the Department of Health, as we all know, has a low-income prescription scheme that some people might have accessed and some might not have done. We are going through the process of, wherever possible, making sure that people get the money that they should have as soon as possible. We have ongoing discussions with the other Departments that have passported benefits to make sure that people on low incomes get those benefits.

[David Linden (Glasgow East) (SNP)]

It is absolutely staggering that this error has happened on the DWP’s part. The fact that it was allowed to happen over so many years should be shocking, but actually it is not, because I and many of my colleagues see, week in, week out—every single week—the absolute ineptitude of the Department for Work and Pensions. I have a lot of respect for the Minister, but to suggest that this was somehow due to a housekeeping issue on the part of the DWP really is laughable, because it has been an absolutely unacceptable situation.

Will the DWP be undertaking investigations to find out what impact having less money has had on these people? How many of them were forced into poverty, and how many had to use food banks? How many suffered physically or emotionally as a result of this catastrophic error, and was their condition impacted? What investigations are the Department undertaking to ensure that similar errors have not been repeated? How is the Minister strengthening the Department’s internal mechanisms to ensure that these errors can be rectified more quickly in future?

[Sarah Newton]

The permanent secretary has been discussing with the Public Accounts Committee and the National Audit Office the very substance of the hon. Gentleman’s question about strengthening procedures within the Department to make sure that this does not happen again. The National Audit Office made a series of recommendations to the Department about strengthening procedures within the Department which the permanent secretary has accepted and which are now in place. For example, if members of staff or stakeholders raise concerns about something going wrong or some unintended consequences with regard to the administration of benefits, they are referred to a committee in the Department and those matters are properly considered. We have much wider and deeper stakeholder engagement. It is particularly important now, as we move forward in designing the new benefit of universal credit, that stakeholders work with disabled people themselves—who are obviously experts on their own condition—and with us to shape those processes to make sure that we absolutely get them right. I am absolutely determined to make sure that that is the case.