Pensioners and Winter Fuel Payments

David Hamilton Excerpts

Tuesday 22nd November 2011 Commons Chamber

[Mr Dodds]

The hon. Gentleman rightly points to one of the major deficiencies of cold weather payments, which has also been raised by DUP Members.

[Mr David Hamilton (Midlothian) (Lab)]

Another point is that, currently, cold weather payments are not taxed—they go directly to the person and the payments cover everyone. If the money is put through in different ways, it could be taxed and off-takes would come into operation. That would affect not just those 13 million people, because the families of many old-age pensioners supplement their parents' incomes to make sure they are okay.

[Mr Dodds]

The hon. Gentleman makes a valid point.

The Institute for Fiscal Studies has said that people are 14 times more likely to spend the winter fuel allowance on fuel than they would be if their incomes were increased in other ways. If an allowance is given specifically to spend on fuel, people are more likely to spend it on fuel; they would be less likely spend an allowance on fuel if it was not designated as a fuel poverty measure. There are strong arguments—for reasons that hon. Members and I have outlined—for retaining the universal payment of a winter fuel payment at current levels, and for indexing payments to the rising cost of energy. Some have argued that at a time of pressing demands on the Treasury and given the state of the economy, that would be a luxury we can ill afford. As I have indicated, money has been found for the priorities that the Government have deemed essential: the protection of international aid budgets, taking a penny off fuel duty, ring-fencing NHS budgets and so on. It is vital, however, that we also prioritise saving the lives of our senior citizens in times of very cold weather.

The chief medical officer has said that the annual cost to the NHS of treating winter-related diseases resulting from cold private housing is estimated at about £860 million, but that does not include additional spending by social services, economic loss through days off sick, and so on, which means that the total cost to the NHS and the country as a whole is unknown. However, we do know that every £1 invested in keeping homes warm saves the NHS 42p in health costs, so again this money would be well spent, and it could save the NHS more money in the long term.

Levels of fuel poverty in this country are staggering: in England, 18% of households are in fuel poverty; in Wales, it is 26%; in Scotland, it is 33%; and in Northern Ireland, it is 44%. It is right across the board. That equates to 302,000 households in Northern Ireland alone, 75,000 of which are in extreme fuel poverty, which means that they spend 20% or more of their income on fuel. Furthermore, almost half of all fuel-poor households in the country are headed by over-65s, so clearly fuel poverty disproportionately affects the elderly to a staggering degree.

Yet the situation will only get worse. I have highlighted the rising cost of fuel. In the past five years to October 2011, the retail price of gas in the UK rose by 52%, and the price of oil rose by 86%. In Northern Ireland, the situation is much worse. The price of home heating oil, which is a product that we depend on, has risen by 63% in the past two years and by 150% since 2003. Almost 70% of homes in Northern Ireland depend on it for their primary source of heating—that figure is 82% in rural areas—yet the price of oil has risen beyond anyone’s imagination.

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[Cathy Jamieson]

I will spend some time dealing with that point during the course of the debate, but I want to say at the outset that it is time this Government took responsibility for their actions, rather than constantly blaming someone else for unpopular decisions.

[Mr David Hamilton]

Last week a Mr and Mrs Watt visited my constituency surgery. They do not make the distinction when losing that £50. They believed that they had a promise of £250. When £50 is taken off, a technical argument about whether or not that £50 is there is inappropriate. I also wish to point out that when the winter fuel allowance was first introduced—before some Members came into this place—it was temporary for the first few years and then we made it permanent. This Government could have done exactly the same.

[Cathy Jamieson]

I am sure that Mr and Mrs Watt are fairly typical of many of the pensioners we all see in our surgeries. It is not only my hon. Friend’s constituents who see this as a cut. The charity director of Age UK said earlier this year:

“While the uplift was billed as a temporary measure, renewed annually, for those older people struggling to pay fuel bills, this is a question of semantics and they will view the measure as a cut.”

Pensioners view the measure as a cut as less money is going into their pockets.

I know from my hon. Friend the shadow Secretary of State for Northern Ireland, as was mentioned earlier in the debate, that the average household energy bill is around 14% higher in Northern Ireland than in England and Wales. In the 21st century, it is absolutely shocking that around 1,300 are estimated to have died from cold weather-related illnesses in Northern Ireland last year.

I must also gently point out to the Minister and other Government Members that, although advising consumers to shop around and switch suppliers might make sense to some people, many of the pensioners I have spoken to find the range of tariffs and options on standing charges completely baffling. If people do not have access to the internet and the price comparison sites that the better-off might use, where are they to start? Pensioners do not want the hassle of complicated forms and do not always trust advice given over the phone, particularly after the bad publicity about people feeling under pressure to switch suppliers.

I heard what the Minister said about there being an 0800 number to call for advice. I do not know whether he has sat with constituents and tried—[Interruption.] He mentions pension credit, but I do not know whether he has sat with constituents who use a range of advice lines and sometimes find them difficult to use. They might be pensioners who are unused to speaking in detail over the phone and find it an off-putting experience. It is important that people can have face-to-face advice and I would welcome any effort he can make in that regard.

I also want to mention briefly those who are off-grid, and there are similarities between Scotland and Northern Ireland, particularly in rural areas. It is not so simple for people in those areas to shop around, although some helpful work has been done, for example, in ensuring that there are co-operative ways for communities to come together to purchase fuel. I hope that that is something the Government will support.

With consumer prices index inflation at 5.2%, pensioners on low and fixed incomes are among the most tightly squeezed, and again Age UK states that

“older people have experienced a rate of inflation on average 5% above headline measures and this is, in part, because the proportion of their income spent on food and fuel is higher than for other age groups.”

The harsh reality is that, instead of supporting pensioners, this Government’s actions are making life even tougher— [Interruption.] Right on cue, the Minister starts again the usual orchestrated chorus from Government Members, attacking the previous Government rather than looking at what his Government are doing today.

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[Sir Robert Smith]

One can certainly buy from a lot of brands, but when one gets behind them and finds out who the beneficial owner is, one learns that it is not necessarily a different company. There is still scope for considering something we pursued when the hon. Gentleman and I were both on the Select Committee on Energy and Climate Change in the previous Parliament, and that is whether Ofgem should have some kind of locus in relation to off-grid customers as well as on-grid customers. It is certainly worth pursuing with the Secretary of State and Ofgem whether there is any way it can be involved in that market to improve the treatment of vulnerable customers.

I welcome the warm home discount because, obviously, that targets a saving that goes some way to counteract the loss of income. However, we must recognise that the long-term pressures are upward for energy prices, which brings us back to the need to tackle the quality of homes. There is a hope that shale gas may have the potential to assist with energy prices in the medium term, but the reality is that we have to prepare for a world where energy prices are higher. Therefore, in terms of targeting resources, I welcome the cold weather payment being maintained at the higher level because that at least targets those who have the most need most effectively.

The take-up of benefits is crucial and we need to reinforce the campaigns and the different ways of engaging with customers. The data sharing on pensioners between energy companies and the Government is going some way towards trying to identify those vulnerable customers. The energy companies that are doing benefit audits of their customers have shown that such an approach can greatly improve a household’s income. Pensioner take-up of targeted benefits needs to be improved, as does the information. We need to try to get across to people the message that these payments are entitlements, not gifts. People are entitled to these payments and they should not feel in any way inhibited from claiming them, because they have been paid for and they are meant to be claimed. If they were claimed, the problem of fuel poverty would be reduced.

Information is also crucial in trying to get people’s homes up to standard. There is still a lot of reluctance to engage, even when energy efficiency is free. With the upheaval and the uncertainty, people do not have the confidence to let someone into their home to interfere with the fabric of their building. We need to give people more reassurance that the long-term benefits of improving the energy efficiency of their home will give them a stable future when it comes to fuel bills.

[Mr David Hamilton]

The hon. Gentleman has mentioned that the take-up is not as good as it could be, but part of the problem is that we do not have a one-front shop. We should have an organisation—for example, one of those dealing with welfare rights such as the citizens advice bureau—through which someone who is looking for benefits can also find out about the other things available to them. How does that square with the cuts that are being made to local government, because that is the other side of the coin? There are substantial cuts. Many of the people who give the advice are not there now and some of those organisations are closing down. I should also declare an interest in this debate because I am over 60 so I qualify, too.

[Sir Robert Smith]

Yes, it is crucial to ensure that people have access to the information. We also need to ensure that those who have contact with pensioners are aware of it. The health benefits of living in a properly insulated home are very great, but not enough is done through the health service to steer people towards available schemes to help them to heat their homes. When someone presents at a GP’s practice with a health problem that can be exacerbated by a cold home, they should immediately be steered towards information about how to get benefits to improve their home.

I shall highlight one of the frustrations of promoting warm homes week. I went out to help energy efficiency installers. At one semi-detached house, people were drilling a hole in the wall and putting a chain down through the hole in the wall between them and the neighbour. When I asked why, they said, “It’s to make sure the neighbour doesn’t get any insulation,” because the neighbour did not want it. That shows both the resistance to what is inevitably in the best interests of the home and the level of inefficiency. Installers cannot do a whole street because individuals have not got the confidence to share. Obviously, if they are out installing in one house, installing in another house at the same time will greatly reduce the cost of the scheme and increase the take-up. We have to get the information across to people that these schemes are there to help them and that if they make use of them they will have a long-term benefit. The great benefit of improving our housing stock is that as people’s incomes fluctuate and as people move, they will still not fall into fuel poverty.

At a fundamental level, we must get the housing stock sorted out, we must give people the confidence to take up the benefits to which they are entitled, and we must ensure that the energy markets work to maximum efficiency so that even in a time of rising prices we do not pay over the odds for our energy.