Crayford Station (Access)

David Evennett Excerpts

Tuesday 7th September 2010 Commons Chamber

[Mr David Evennett (Bexleyheath and Crayford) (Con)]

I welcome the opportunity to raise my concerns and those of my constituents about the decision taken by Southeastern not to proceed with plans to create step-free access at Crayford station in my constituency.

Southeastern was presented with a simple, cost-effective scheme that could have been implemented quickly and would have made a real difference to commuters and others. Its decision not to proceed, motivated purely by money and fare revenue, will cause continued inconvenience to rail travellers with mobility problems, particularly the elderly and families with pushchairs. I am really disappointed that Southeastern is letting down so many vulnerable customers.

By way of background, I shall explain that Crayford station is one of four stations located in my constituency, the others being Bexleyheath, Barnehurst and Slade Green. There are eight others located around the borough that Bexley residents also use. Each of those stations is operated by Southeastern as part of the integrated Kent franchise.

Crayford is a zone 6 station used for about 1.3 million journeys every year, serving London Charing Cross and London Cannon Street. Although 40,000 fewer people used Crayford station last year due to the recession, many more people—some 300,000—are using the station than did so in 2003-04. That is partly due to new developments and investment in Crayford town, which has been transformed over the past 20 years. With new housing developments such as Braeburn Park and regeneration projects such as the retail park and the greyhound stadium, more people are living and working in the town. There are further developments under way, such as those at the back of Crayford town hall, the plans for the former Samas Roneo factory site in Maiden lane, and the new Crayford academy, which is currently under construction in Iron Mill lane. That will increase the number of people who live in the area and who have the opportunity to commute or travel from Crayford station, and it is great news for the town, which is a historic and distinct town that is growing and improving. As part of the London borough of Bexley, it is a desirable place to live and work.

To be fair, the station has been partially upgraded, but with a relatively small further improvement, it could transform the opportunities for, and the ability of, those with mobility difficulties to use public transport. The Minister will know that following a successful campaign to have step-free access installed at Barnehurst station, I was contacted by many of my constituents, particularly Mrs Barbara Gray, as well as by local councillors Melvin Seymour, Howard Marriner and Eileen Pallen, who like me are concerned about the lack of step-free access at Crayford station.

The London-bound platform at Crayford is step free, but the Kent-bound platform 2 is accessible only via a footbridge back to platform 1 over the railway line. With Crayford growing and attracting new firms and residents, the existing provisions are not satisfactory. At peak times, there is a vast queue to get over the bridge, which causes further problems, and means that those with mobility problems must wait still longer.

Crayford line commuters are therefore undoubtedly at a disadvantage when it comes to step-free access. Of the stations in and around Bexley that trains on that line call at, Crayford is not fully step free, nor is Bexley, which is the next station up, and nor is Albany Park. The first step-free station towards London is Sidcup. On the Bexleyheath line, however, Barnehurst, Bexleyheath and Welling stations are all step free, and only Falconwood is not. There is therefore a great disadvantage for vulnerable travellers on the Crayford line, many of whom are my constituents, although some are resident in the constituency of my hon. Friend the Member for Dartford (Gareth Johnson), who is indeed my long-time and good friend, and who I am pleased to see in the Chamber this evening.

[Gareth Johnson (Dartford) (Con)]

My hon. Friend feels particularly strongly about this issue and is a passionate supporter of transport links into Crayford, and I congratulate him on securing this debate. Does he agree that the priority for Southeastern must be to ensure that passengers are able properly to use the facilities at Crayford station, and that in particular, we need Southeastern to show respect to those passengers who have mobility difficulties?

[Mr Evennett]

My hon. Friend is absolutely right, and he has taken the opportunity tonight to make that point, as I have, and I hope the Minister will be sympathetic. Southeastern must address those issues for the benefit of those who are less mobile, so that they can use public transport, which we want.

Government funding is, I understand, available for step-free access. The Department for Transport website states:

“The Access for All Programme is part of the Railways for All Strategy, launched in 2006 to address the issues faced by disabled passengers using railway stations in Great Britain. Central to the Strategy is the ring-fencing of”

a certain amount of money

“until 2015, for provision of an obstacle free, accessible route to and between platforms at priority stations.”

As you would expect me to say, Mr Speaker, I think that Crayford is a priority station. I also understand that Access for All small schemes funding is available for smaller work programmes such as the one that I propose for Crayford. That is worth up to £250,000 a project, and is a contribution of 50% towards the total cost of the works.

[Mark Reckless (Rochester and Strood) (Con)]

On funding, our constituents who use the Southeastern trains service have particularly high expectations, and investment in the service is quite justified, because for reasons that I do not fully understand, Southeastern was singled out by the previous Government for RPI plus three rather than RPI plus one increases.

[Mr Evennett]

My hon. Friend makes a good point, on which I will elaborate later in my speech.

I contacted Southeastern about the issue of step-free access at Crayford in May 2009. I was told that Crayford was not included in its works programme for step-free access. Instead, I was offered a telephone number for constituents to call if they wanted help at the station or to get a taxi from the nearest fully accessible station. Helping commuters off the train with a ramp is obviously a good thing, but I do not know whether someone would actually carry a wheelchair over the footbridge to get it to the other side. That is a considerable number of steps, and certainly I have not had any experience of my constituents being offered that service. This means that rail users with mobility problems travelling in Kent would have to go to Dartford station to catch or get off a train. That is not always convenient as it is two miles away from Crayford station.

I was also concerned that I had not seen advertised the telephone number that Southeastern gave me for people with mobility problems to use. So I vigorously pursued the matter, met Mark Gibson of Southeastern at the station and highlighted the problem in person, so that he could see it first hand. I also showed him that there was already step-free access at the side of platform 2, because there was a footpath and a gate that had been used in the past. This gate had been locked to commuters for some time and, regrettably, the footpath had been allowed to deteriorate into a state of disrepair. In my opinion, unlocking the gate and resurfacing the footpath could solve the issue of step-free access quickly, effectively and cheaply. As we all know, money is tight these days and public expenditure tough, but very little money would be needed to open up that opportunity.

It came to light through subsequent correspondence in June and July 2009 with Bexley council that the land that this access point would be on was now owned by Sainsbury’s, whose store is near the station, and that the council was exploring options to achieve access over the land. I met a representative of Sainsbury’s later in the year, Ben Littman, who was very positive about the scheme. I was advised that the land over which access was necessary would be transferred to Bexley council’s ownership as part of an agreement relating to Sainsbury’s planning application to extend its store, subject to the necessary surveys and permission. I also learned from the council, not the train company, that £55,000 had been allocated to Southeastern from the national station improvement programme for the scheme, so at this stage—as the Minister will appreciate—things looked positive.

Southeastern had been provided with a simple, cost-effective proposal, supported by me, Sainsbury’s, constituents and local councillors; permission for access over the land required for the scheme; a gate already in place; the basis of a footpath; and funding from Network Rail to deliver step-free access. It should have been so simple. Unfortunately, I heard nothing further from Southeastern about the project for some time. What I discovered later was that due to its concerns about lost revenue, it had already decided not to proceed with the scheme. Despite having been allocated £55,000, it was concerned that it would have to spend money on automatic barriers and an Oyster reader system, which would have cost more than the £55,000 allocated, and employ an additional member of staff. But not to worry, it provided me with the same telephone number for constituents that it had given me more than a year before. I am appalled by the lack of concern for passengers that this attitude displays.

The justification offered by Southeastern for its decision not to proceed does not stand up to scrutiny, and that is why I am grateful for the opportunity to raise these issues in this Adjournment debate. I believe that the continued lack of step-free access at Crayford station, which Southeastern had the opportunity to rectify and failed to do so, is a disgrace of which it should be ashamed.

Southeastern claims that automated barriers are required in order to protect fare revenue. It has not provided any estimates as to how much this lost fare revenue is worth and alludes only to its studies. However, I pointed out that when it installed step-free access at Barnehurst station a couple of miles up the road on a different line, following my successful campaign, it did not put in automatic barriers. I also noted that an uncontrolled access gate to Crayford station’s platform 1 was routinely left open for people to walk in and out. So it was all right on one side, but not on the other side of the station, which I thought was very strange. It could not justify to me why the situations were different. I have learned that, since I have been commenting on this issue, it has now quite cynically stopped leaving open the uncontrolled access to platform 1—it has now been locked as well. That is very strange, is it not?

Fare revenue is obviously important to Southeastern, and it claims that the cost of installing automatic barriers would have been prohibitive. I asked how much it would cost over and above the £55,000 it has already been allocated, but I did not get a direct answer other than, “It would probably cost about £12,000”. It could not provide an accurate estimate of the cost of installing an automatic barrier with the appropriate cabling, although it thought it would be up to about £100,000. I do not believe the barrier is necessary. In my opinion, it is another red herring. Last year, the Southeastern parent group took over about £1.5 billion in rail revenues, and its operating profit is quite considerable as well. Given the public subsidy, the consistent growth in fare revenue—I note that passenger revenues rose considerably in 2008 and 2009—and the fact that it is making an operating profit in a difficult economic climate, I find it hard to believe that it could not find the small amount of money that would allow it to transform the opportunities for people with disabilities to travel on its trains.

Another reason Southeastern highlighted was that the barriers were necessary to prevent antisocial behaviour and vandalism at the station, but that did not apply in Barnehurst station, where it said that it did not matter at all. I think its reasoning is inconsistent and that it is holding a negative view of Crayford residents—one that I totally disagree with and think is an insult to the people of Crayford. That said, of course, communication is definitely not Southeastern’s strong point. I found out about the funding—or the lack of it—and its cancellation from Bexley council, not from Southeastern.

Why would Southeastern not tell me that it was cancelling the project, unless it was afraid of being held to account for its decision? I am advised that the money that Southeastern was given for step-free access is to be delivered to other stations, but it would not tell me which ones. Bromley has been mentioned as a possibility, but a quick look on the Access for All website shows that it was due to get money for that project anyway, so I am still at a loss to know what has happened to the money originally promised to Crayford. I also understand that Crayford was awarded £51,000 in 2007, under the Access for All small grant scheme, to provide level access from the road to the downside platform by resurfacing the disused station approach and installing lighting. So the money was there, but Southeastern chose not to use it, which again is disappointing.

I must mention as a sideline that Southeastern has shown a similarly poor attitude to helping vulnerable commuters at Slade Green station, which is also in my constituency. That is a different station with a different problem. It has step-free access to each platform, but because of the layout of the surrounding area, it is difficult to make the journey from one side of the platform via the road to the other platform. Earlier this year, I met the representatives of the Bexley association for disabled people, who are concerned about access for the disabled at this station. Some of the things there are also simple to resolve. There are no ramps on to the pavement from the set-down area, and there are steps from the bus stop to the set-down area meaning that those with mobility problems have a difficult problem as well. The footbridge is also a problem because it is sloped like a ramp, and it is quite difficult for disabled people to go up and down it.

Again, the response from Southeastern was not encouraging. I was given information that I already knew and was advised that there was an Access for All scheme, but again larger stations got priority. I got the same information about the telephone numbers, so I now have it printed indelibly in my memory. I appreciate that money is an issue for Southeastern, but I think that investment in passengers and the benefit of passengers should be its top priority.

I would like to briefly mention the comment by my hon. Friend the Member for Rochester and Strood (Mark Reckless) about how fares have gone up dramatically and how it was under the last Labour Government that Southeastern was given a derogation to increase fares considerably above the rate of inflation, which has meant that commuters from Crayford and Slade Green have paid considerably more for the same journey. Yet they have not been accommodated when it comes to step-free access or helping people with disabilities to use the station facilities. Now that we know the July rate of the retail prices index, I am naturally concerned as to what the rate increase will be in January for commuters travelling from my constituency. I want to put on record that the Labour Government’s allowing huge rises on top of inflation was totally unacceptable and unfair to people in my area.

As I have highlighted at some length, this is an important issue for me and for the people who live in Crayford. I cannot understand why we have been unable to get such a simple improvement, which would transform the opportunities for those with mobility problems. They should not have to have extra help, or travel to another station. They should be able to get on and off the trains at their own station, and to commute up to London or out into Kent as they wish. Step-free access would transform the situation, especially at a time when we are encouraging more people to use public transport. It is essential that we give people the opportunity to get on and off the platforms, so that they can use public transport. I urge Southeastern to look again at its decision. Others—the council, businesses and other organisations—are investing in the future of Crayford, and I believe that Southeastern should do the same. I very much hope that my hon. Friend the Minister will agree with me, and that he will use his considerable influence to help us to get step-free access for my constituents at Crayford station.