Rural Areas in Scotland: Additional Delivery Charges

David Duguid Excerpts

Tuesday 2nd July 2019 Westminster Hall

[Douglas Ross]

I am not sure whether the hon. Gentleman might need to correct the record. As a former postman, he should have declared his interest to the House. He is clearly still a part of that, as twice in a short intervention he said “we”. I say that in jest, because he brings great experience as a postman from before he was elected to this place. It is useful to have his contribution, because those workers undoubtedly do a service. However, we are really challenging the couriers’ add-on prices, as the hon. Member for Caithness, Sutherland and Easter Ross set out clearly in his opening remarks. Someone might go online, view a product, decide that they want it and agree the price, only to find an additional cost on top of that simply because the company believes that they live too far away to deliver the product easily.

[David Duguid (Banff and Buchan) (Con)]

As a fellow Member of Parliament for the north-east of Scotland, I thank our friend, the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) for raising this important issue. I share my hon. Friend’s frustration at having to bring this issue up again. On the point that he has just made, I wonder whether he has had the same experience that I and others have had at the final check- out point online. I was ordering a sofa, which happened to be for my flat in London, but at the last minute the website said, “Not available for delivery in Scotland”—nowhere in Scotland, never mind AB or IV postcodes. I nearly refused to order it on principle, but I needed a sofa. There are great frustrations with getting deliveries to the north of Scotland, for example to Moray. I received an email last week from a constituent with a business in Peterhead, in my constituency. He was concerned that deliveries are going to Elgin and Aberdeen, but they are missing out what seems to be thought of as the extreme north-east corner.

[Douglas Ross]

I am grateful to my hon. Friend for raising that issue. He did not cancel his sofa on principle, but if he ever invites me round to his flat, I will not sit on the sofa on principle, such is the extent to which—

[David Duguid]

It was a sofa bed.

[Douglas Ross]

That is even worse! In all seriousness, my hon. Friend raises a valid point. He can get something delivered to London, but not to his constituency of Banff and Buchan. I will mention some examples that have been raised with me since I last held a debate on this matter, because there are some anomalies with the practice that these companies use. It is frustrating that the charge is added on at the end of the purchase.

I want to give a couple of examples. The first one was really remarkable. A constituent of mine in Fochabers went online and found the product they wanted. Their postcode for Fochabers in Moray is IV, like the rest of the highlands. When they put their postcode in, they immediately incurred a greater charge. He phoned up the company, which said, “We put this charge on all IV postcodes, but not AB postcodes.” My constituent happens to have another address in Clochan, which is three or four miles from Fochabers, but has an AB postcode. When he put in that address, there was no delivery charge.

What makes this even more remarkable is that the product was delivered by Parcelforce from its depot in Inverness, and to get from Inverness to Clochan, one has to go through Fochabers, to go further down the road to Clochan. There my constituent had free delivery, but had he wanted the product delivered closer to the Parcelforce depot, he would be charged extra simply because of his postcode. Not only do the couriers not understand that Moray and the highlands are part of mainland Scotland; they do not even understand the local geography and will deliver something further away at no cost, as compared with delivering something to a different postcode.

A constituent has emailed me another example, which I have written to the Advertising Standards Authority about. This constituent is a charity fundraiser. She wanted to purchase five tins to collect money for her charity. The tins cost £2.98 each. She was happy with that price and was going to purchase them for the charity. However, there was a £10.50 charge to deliver those five tins, because the charity, Outfit Moray, is based in Moray and has an IV postcode for its headquarters in Lossiemouth. The price to deliver the product was equivalent to the cost of three and half charity tins. It is simply wrong that charities, individuals, consumers and constituents are being punished in this way.

I want to give some examples of action taken in response to the hon. Member for Caithness, Sutherland and Easter Ross and other Members from all parties having raised this matter. Every time I get a case regarding this—I get many—I write to the Minister, with whom I am in regular correspondence, and I write to the Advertising Standards Authority, because it is wrong and unacceptable that the charge is added only after the purchase is made.

I have had two examples in the last couple of months where the Advertising Standards Authority has written back to say that it agrees. The first case involved chums.co.uk, which said it was offering free standard UK delivery for orders over £50. However, when the ASA received my complaint it investigated and agreed that IV postcodes appear to be charged a delivery fee. As well as that, “The delivery information section of the website states that there is a standard postage fee for the UK mainland and that is clearly not the case.” The ASA continues: “The delivery information on the company’s website looks like it is misleading and our compliance team are taking action by sending an enforcement notice.” Another case came up last month, this time involving amenity.co.uk. The ASA said that it agreed there was a problem with its delivery claims, and it too will be sent an enforcement notice.

I use those examples not because I condone what was happening, but to show what happens when we raise the matter and get in touch with the companies—I always write to the company and say that I am reporting it to the Advertising Standards Authority. It is encouraging that the ASA is now taking enforcement action to deal with this. However, we are only picking at the surface. Of all the constituents who contact me and those in the hon. Gentleman’s geographically vast constituency, which is punished in the same way as Moray, many will just give up, move on and buy something elsewhere. They should not be forced to do that. They should be able to purchase a product that anyone else in Scotland or across the UK could purchase for the same delivery price.