Property Service Charges

Dave Robertson Excerpts

Thursday 30th October 2025 Commons Chamber

[Dave Robertson (Lichfield) (Lab)]

I place on record my thanks to the hon. Member for Reigate (Rebecca Paul) for bringing this debate before the House, and to the Backbench Business Committee for scheduling time for it. From the number of Members present in the Chamber today, we can all see that property service charges are a problem across the entire country, but they certainly are for people in Lichfield, Burntwood and the villages.

In the time I have, I will focus on just one of the estates where these charges are an issue: the Roman Heights estate in the village of Streethay, on the edge of Lichfield. The people who live on that estate know just how difficult managing agents can be. I have had dozens of households get in touch to tell me about the appalling service they have received from their managing agent— I will not name it, but I am sure it is the first name we would think of. Over the summer, I held a town hall with residents, at which I heard the same thing over and over again. Bills for management were coming through completely irregularly, sometimes with three bills for three years being received in the space of three months, which is interesting. There was absolutely no transparency about the level of charge, with demands to come up with huge sums of money at a moment’s notice. All the while, basic maintenance such as cutting the grass just was not being done, leaving residents wondering what exactly they were paying for.

[Leigh Ingham (Stafford) (Lab)]

I thank my hon. Friend, who is also from Staffordshire, for giving way. A constituent has got in touch with me to say, “It genuinely feels like they are stealing money from us.” Another said, “I just feel like we are a cash cow for these companies.” Does my hon. Friend agree that if managing agents and companies want to continue operating these services, they must increase transparency and make things more regular for their customers?

[Dave Robertson]

My hon. Friend is right. She is a very good friend, and often she has seen speeches before I give them, but she has not seen this one, and she gives me the perfect segue into my next point.

Transparency is so important. When I surveyed residents in the affected estate, 85% told me that billing was either poor or very poor. Some 79% have told me that the management of the estate was poor or very poor. I have written to that management company, and I am looking forward to meeting it, because its written response is simply not good enough.

[Gareth Snell (Stoke-on-Trent Central) (Lab/Co-op)]

Much like my hon. Friend in Staffordshire, I have constituents who are under the same management company. Even when trying to use mechanisms to see things, such as by a section 21 request under the Landlord and Tenancy Act 1985, they have been ignored and dismissed, or often are given incorrect information. Does my hon. Friend hope, like I do, that when the Minister sums up, he will talk a little bit about the technical measures for holding these organisations to account and why they are not working so well? Enforcement of the existing rules should be enough. Whether or not those should be changed, there are mechanisms available that my constituents are trying to access that are simply not working.

[Dave Robertson]

My hon. Friend is well apprised over the specific issue. Part of the issue we may be facing is that he refers to an Act of Parliament that is older than either of us. There may be significant space for an update in this area.

It is clear from my hon. Friends’ comments and from everything we have heard this afternoon that this situation is all too common. Up and down the country, managing agents are just letting people down. The long-term solution has to be councils taking on the management of these estates themselves. It is an absolute travesty that we have a bizarre situation where some people are being charged twice for the same service.

Last week, other Labour MPs and I met the House Builders Federation to discuss this issue, and I place on record my thanks to my hon. Friend the Member for Hitchin (Alistair Strathern) for organising that. The message that came out of that was clear that adoption is holding up those companies, too. They want to see adoptions happening faster. There are massive issues with how they are approached for things. We heard one story of a particular local authority that demands semi-permeable paving as part of its planning process, but its highways department will apparently never adopt anything with semi-permeable paving. That is a totally bizarre situation. It is a case not of two councils but of one organisation where the different parts are not talking to each other.

Councils need to work harder on this issue. They need to ensure that they are working with residents and companies to get it right, but they also need to have the money and expertise to be able to do so. Fourteen years of cuts, freezes and austerity on councils have left planning departments hollowed out, and we need to ensure we are rebuilding that capacity so that things can be done correctly. It is important that we take this issue seriously, so that residents in my constituency and across the country get the service they so deeply need, for which they apparently are paying through the nose.

[Several hon. Members rose—]