Ofcom

Dave Robertson Excerpts

Thursday 29th October 2026 Westminster Hall

[Vikki Slade]

I am glad that the hon. Lady intervened because that is apparently the root of the problem with my church. BT Openreach sent out an installer who was able to deal only with copper, but that is all being turned off in January, so he went away again. They came back and said, “You need someone with fibre,” and then they came back and said, “Oh, the pole’s not good enough. You need to replace the pole, but you have to pay for it.” The requirement to have fibre is because of the BT Openreach plan to turn off the PSTN and go on to the Voice over Internet Protocol, yet BT Openreach demands that the customers pay the costs because it has not prepared for that. You could not make it up.

Are we still on track to turn the PSTN off in January, and what consideration has been given to those people who are still on the emergency systems? What will be done to make sure that BT Openreach is not passing on unfair costs to people who did not ask for that change in the first place? On resilience, what are the Minister and her team doing with Ofcom to ensure that the issue of communication is included in the plan for national resilience, and how is Ofcom holding the telephone companies to account when they pass on the costs?

I could not possibly complete a debate about Ofcom without mentioning the post. I am aware that there have been two recent debates on the subject and I would be here for as long as it takes my residents to get their post if I shared every story with the Minister, but I must repeat the comments made by the right hon. Member for Birmingham Hodge Hill and Solihull North (Liam Byrne) at the end of Monday’s debate. As chair of the Business, Innovation, Science and Trade Committee, he talked about giving Ofcom until November to show that it is improving its performance.

My residents tell me time and again about the length of time between their deliveries and how, miraculously, when someone on their street goes down to the delivery office to challenge the missing mail, bundles turn up in elastic bands. It is simply not credible that they all turned up on that very day. When I write to Royal Mail about this, I, and I am sure hon. Members alike, get a templated reply that basically feels like gaslighting. It never answers the question. I know, because I have spent a couple of shifts down at the sorting office, that local sorting offices have to tell their regional offices which frames did not get delivered. They have to report when vehicles break down or staff do not turn up for shifts. Royal Mail has the data about why that post is not being delivered; it just chooses not to share it with us or its customers. My question is, is it sharing it with Ofcom?

[Dave Robertson (Lichfield) (Lab)]

The hon. Member is making a really important speech about many of the ways in which Ofcom’s regulation touches everybody’s lives, especially through Royal Mail—I am sure she will be aware that I am doing some work in this space. A number of other Labour MPs and I spoke to Ofcom at a meeting just last week where we asked what other powers it needs. Fines are clearly not working: the fines that Ofcom is levying on Royal Mail are not leading to any improvement. I was really disappointed at the response, which was that Ofcom has not really thought about what other powers it needs. Does the hon. Member agree with me, and with the Business Committee, that Ofcom really needs to think about what other powers it needs to regulate the market more effectively? It is failing to, currently.

[Vikki Slade]

The hon. Member is absolutely spot on. We know that the Minister is raising our concerns, but we need Ofcom to have the right powers, and we need to know what powers the Minister is seeking to give Ofcom if the situation persists.

I have to share one other example to do with the post. I recently had a problem in the village of Sturminster Marshall, where they had no post for two weeks and a flood was blamed. I surveyed them all; I had 159 replies, and 149 of them shared their horror stories about Royal Mail. Royal Mail blamed the flood, but the flood happened at the end of the two weeks for which they had been waiting. If Royal Mail will not be accountable to us and tell us the truth, and if it is hoping that we will not notice, that prompts the question of what other things it is saying that could be misinterpreted.