Consular Support for British Citizens

Dave Doogan Excerpts

Thursday 9th December 2021 Commons Chamber

[Dave Doogan (Angus) (SNP)]

First, I thank my hon. Friend the Member for Livingston (Hannah Bardell) for securing this debate. It is a tremendously important issue that we need to discuss. If we can work on a cross-party basis, we need to impress on the Minister, if nothing else, the seriousness of these types of case and how they stand out from the bulk of our casework.

My constituent David Cornock’s son was murdered in Thailand in 2019. He did not commit suicide, as the official police report suggested. The official police report was extremely unconvincing and made no effort to be anything other than that. Much like my hon. Friend’s constituent’s experience, there is an immediate and natural assumption to turn to the Foreign Office, thinking, “They will know what to do. They’ve been here before. How could I understand how to navigate this myself? Who would? Who could?” They turned to the Foreign Office and at every turn, the door was very politely closed, saying, “There is nothing we can do”, “That is not our responsibility”, and, “Here is a list of lawyers.”

When I heard my hon. Friend talk about the list of lawyers, my heart sank, because I have been through the list of lawyers merry-go-round with my constituent. On it were 10 lawyers in Thailand—six did not respond, two claimed they could not speak English, and the other two wanted £25,000 up front. I accept that it is hard for the Foreign Office to find lawyers in every single country around the world, but it should accept that, too, and stop offering the list. Offering false, empty help is worse than no help at all, and that is the message I want to get through to the Minister.

The Minister will take to her feet, and I know what she will say. She will tell us that she understands. She will tell us that these are very trying cases, not just for the families, but for any MP who has to try to support their constituents in these testing matters. If that is what she will say—I am sure it is—she should take a look at the service provided now and change it, because we live in a society where people can travel to all corners of the Earth if they have the means. The Foreign, Commonwealth and Development Office needs to update its systems and processes to make sure that things are realistic.

Just before I came to this debate, I read the guidance for going to Thailand, and I have to say that it is nothing like my constituent’s experience, which frankly is exceptional, but not unheard of on the Thai islands. There is nothing in the guidance about investing in property and being murdered for it so that the property can be embezzled by malign authorities that operate outside the rule of law, such as it is there. There is plenty about someone getting their drinks spiked or their pockets picked, but let us get to the big issues. Those are serious issues, but not as serious as a staged suicide, a completely disregarding police force and an investigation that would not pass muster anywhere in the world.

[Hannah Bardell]

As if I have not already said enough, I feel compelled to intervene specifically on the issue of Thailand. We took evidence from a number of families whose loved ones died in Thailand. The level of corruption and lack of support were galling. They felt that things had moved on a little bit, because the advice on the Foreign Office website had improved a little, but there is clearly a gulf, I am sure my hon. Friend would agree, between that advice and the real experiences of our families in Thailand.

[Dave Doogan]

My hon. Friend is absolutely right. That is why I go back to my insistence that the Foreign Office accept the request to look again at how it seeks to support—that is with a very small “s”—people in these circumstances. It would be far better not to compound people’s distress and devastation at the death of a loved one by giving the impression of being a helpful organisation when in actual fact, I am sorry, it is anything but—certainly not in the experience of my constituent. Honesty needs to be rewoven through the support that the FCDO provides. The trauma of repatriating one’s loved one’s body, the difficulty of death certificates and the impossible merry-go-round of post-mortems—those things are challenging in any respect, but in this context they are utterly horrifying.

I will wrap it up there. I hope I have conveyed the seriousness with which I and other hon. and right hon. Members view this issue. I hope that the Minister can assure us that something can change about this process.

--- Later in debate ---

[Amanda Milling]

I can obviously provide that reassurance. I know that my hon. Friend has had discussions with my ministerial colleague, but I will happily have further discussions with her after this debate.

Our service will continue to provide empathetic support to meet the needs of vulnerable British people and their families. At the same time, it will help British people living and travelling abroad to take responsibility for their own safety and will strengthen the resilience of our consular network and its ability to respond to global crises. When British nationals need assistance overseas, our highly trained consular staff are available 24 hours a day, seven days a week. Our staff make an assessment of an individual’s vulnerability in order to tailor the assistance that they receive. We have more than 200 consular posts worldwide, with more than 700 consular staff across the network. We track and review the quality of our services through both qualitative and quantitative measures, and it is testimony to the hard work of our staff that the most recent overall satisfaction score remained at well over 80%.

I am grateful to Members for putting on record their recognition of the hard work of those consular staff. Inevitably, as parliamentarians, we often hear about the most difficult cases, in which constituents may be unhappy with the services that they receive, but I too want to place on record my thanks to the staff, who, in the overwhelming majority of cases, have got it right and have been able to provide the support that an individual needed.

[Dave Doogan]

The Minister has referred to the most difficult cases, but it is important for the Department to recognise a pattern of events. My constituent was told that he had to petition the Attorney General of Thailand to get the case reopened. When I asked the Department whether it could give me another example of a UK national successfully petitioning the Attorney General of Thailand, it was unable to do so. It is generic; it is not acceptable. Given that the Minister’s predecessor and the former Secretary of State refused to meet me, I wonder whether she would like to meet me and my constituent.

[Amanda Milling]

I will go on to talk more broadly about the services that we can provide and some of the limitations, but I am happy to follow that up after the debate.

We are able to support more than 20,000 new consular cases, as well as about 8,000 long-running cases. Sadly, that figure includes 4,000 deaths and between 40 and 60 homicides. About 5,000 British nationals are arrested or detained overseas each year, and providing non-judgmental support for prisoners is a large part of our role. Our contact centres receive about 500,000 inquiries each year, and more than 85% are resolved in the first call. Over the last 18 months, fewer British nationals have been travelling overseas because of covid-19. However, British nationals still need our support, and despite the variety of local lockdowns and other measures, we have continued to provide our core services throughout, adapting to reflect the limited ability to hold face-to-face meetings. In 2020 we handled more than 3,000 cases involving deaths abroad, although many of our staff around the world were working through lockdown themselves.

Members have rightly spoken of the impact that a death overseas can have. My thoughts go out to all those mentioned in today’s debate, and all those who have lost loved ones.