Addictive Technology

Dan Poulter Excerpts

Tuesday 23rd October 2018 Westminster Hall

[Liam Byrne (Birmingham, Hodge Hill) (Lab)]

It is a pleasure to serve under your chairmanship, Sir Edward. I congratulate my hon. Friend the Member for Rutherglen and Hamilton West (Ged Killen) on securing the debate and on making a brilliant opening speech; he set out the issues with clarity and great purpose.

My hon. Friend started with the fact that it is just 10 years since Steve Jobs gave the world the iPhone. I was intrigued to discover, when researching for this debate, that when he introduced that new technology, he made extremely sure that he did not give it to his children. We now face a period in which we will be having this debate with increasing frequency. Statistics that I have seen show that some 40% of people now have some kind of internet-based addiction, whether that involves checking emails, scrolling through Facebook or Twitter, or online gambling. Indeed, figures that I came across this morning show that Generation Z—just slightly younger than yourself, Sir Edward—are now exposed to some 13 hours of media every single day.

We have to recognise that the technology companies that now pervade everyday life will need a very different kind of regulation in the years to come. I was delighted to meet representatives of the Centre for Humane Technology, from the United States, earlier this afternoon. They had a very good analogy. They were looking at various tech scandals around the world and made the point that sometimes, when we look at those symptoms, they are hurricanes, but the addictive technology at the centre is actually more akin to climate change. What we need to do as a legislature is figure out how to introduce a new regulatory regime that will control that climate change. As Tim Berners-Lee said,

“social networks—they are manmade. If they are not serving humanity, they can and should be changed.”

Nearly 30% of children who spend more than three hours on social network sites show symptoms of poor mental health; that is compared with just 12% of children who spend no time on social network sites. It is becoming increasingly obvious to all of us that there is some link between the use of social media, the overuse of social media and, frankly, the mental illness epidemic among many of our young people.

We are also beginning to see significant differences in the ways in which people from different income groups relate to social media. I think that it was Ipsos that this week published research showing that children from better-off families use social media for three and a bit hours less than those from poorer families, and of course there are differences in the way it is used.

With regard to the most dangerous end of the spectrum, we have The Telegraph to thank for a very compelling campaign in which it showed how, at its worst, social media and addictive technology are used to hook children on gambling, particularly casino-style gambling, and to engage children in suicide games, such as the Blue Whale challenge, which has been linked to 100 teenage deaths in Russia. It is no surprise that earlier this year 50 psychologists in America wrote an open letter accusing many of their colleagues of unethical behaviour in advising technology companies on the misuse of addictive tech. If we compare that problem, which is becoming increasingly well defined, with the sort of social contract that we expect from social media firms, we start to see a gulf emerge.

I looked at figures for the taxes paid by social media firms, prepared for me by the Library. It is remarkable how most of the big tech firms in this country are paying very low rates of tax—1.5%, 5%, 6% or 10% at best. That is a long way below even our low levels of corporation tax. We are beginning to see with some clarity the externalities—as economists would call them—or pollution that is created by social media firms, and the taxpayer is expected to clear it up. Unless we begin to change the tax regime and the regulatory regime, this problem will become more pronounced.

The Government need to step up to their responsibilities. The Minister’s former boss, the Secretary of State for Business, Energy and Industrial Strategy, and others have made a splash in the newspapers, wringing their hands in big interviews, but their concern has not translated into Government action. The Foreign Secretary recently told the newspapers that he thinks there should be safeguards, and that the failure of technology companies to provide these safeguards is “morally wrong” and “unfair on parents”. The chief medical officer has a review in hand and we are waiting with bated breath for the White Paper on internet safety, but I call on the Government to step up.

I have three pleas for the Minister. First, she should look closely at the recommendations that have been made by my hon. Friend the Member for Rutherglen and Hamilton West and by those on the Labour Front Bench who have called for a duty of care to be placed on social media companies. If I bought a chunk of land, built a stadium and put loads of people in it, I would quite rightly be held to some pretty rigorous health and safety legislation. If I build a virtual forum, where I put loads of people, there are no obligations on me whatsoever. We need to ensure that there is a duty of care, which is rooted in some tried and tested legislation that goes back to the early 1970s. We need to ensure that the social media firms are understanding and analysing the dangers that their work can pose to their customers. We need them proactively to put in place measures to ameliorate that risk. That needs to be auditable and punishable with significant fines if these firms fall short of their obligations.

[Dr Dan Poulter (Central Suffolk and North Ipswich) (Con)]

I am not at all unsympathetic to what the right hon. Gentleman is saying. There is a concern here that social media may be associated with poor mental health if it is overused, but there is a second issue to do with potentially addictive behaviour in gaming and social media use. It is very difficult to put in place mechanisms to fine the international companies responsible, or to make them adhere to good behaviour in recognising the risks.

[Liam Byrne]

That is an important point. The duty of care framework, which has been tried and tested in case law since the Health and Safety at Work, etc. Act 1974, is a useful, very British and pragmatic solution to these kinds of problems, because it puts the locus on the company to identify the harm it may cause and then take reasonable steps to prevent it.

I think that it is possible for an individual nation state to take action against these companies. That is what we see with the “NetzDG” law in Germany. One in six Facebook moderators work in Germany, which should not surprise any of us. There is a €50m fine if companies in Germany do not take down hate speech within 24 hours and wipe out all illegal content within seven days. I think it is possible for individual countries to introduce domestic regulations that can have a material effect, both on the safety of our fellow citizens and on the behaviour of some of these big companies. If the Government do not do it, we parliamentarians will have to try to build an international coalition for responsible tech. I hope that my hon. Friend’s all-party parliamentary group can make strides towards not only a cross-party consensus in this Parliament, but brokering an international consensus.