(7 years, 1 month ago)
Commons Chamber8. What steps his Department is taking to improve ticketing information for rail passengers.
14. What steps his Department is taking to simplify ticketing information for rail passengers.
Passengers are frustrated by the lack of information they get when choosing their ticket. The problems can be deep-rooted, but when I started as rail Minister I wanted to make rapid progress. I have been working with industry, the regulator and consumer groups, having launched an action plan on fares and ticketing. We are getting on with the job of delivering the many, many proposals contained therein.