Asked by: Damien Egan (Labour - Bristol North East)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what the average processing time is for the allocation of a civil servant’s death‑in‑service widow and widower's pension after the submission of a valid claim form; and what steps are being taken to improve timescales for finalising payments.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery.
For priority cases, we have deployed additional resources and improved communication to ensure members receive the support they deserve. While the immediate focus remains on stabilising the service through this intensive recovery plan, we are committed to ensuring all staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
We recognise the significant pressure on surviving spouses. Upon receipt of a valid, fully completed claim form from the spouse, the Service Level Agreement (SLA) for paying the lump sum is five working days, which is concurrent with the five-day SLA for setting up the spouse’s pension; however, the physical receipt of this first payment will be determined by the timing of the payroll cycle, and as of March 2026, this SLA is being met for new cases.
Possible exceptions to these timelines include circumstances where the spouse is not the named beneficiary, necessitating a wait for the Grant of Probate before a lump sum payment can be made, or where data issues requiring employer input prevent benefits from being accurately calculated, thereby extending the settlement period. Furthermore, where benefits include a Defined Contribution (DCU) option, the spouse will be issued the various options within the five-day period and must make a formal decision before any benefits can be paid.
The latest position of the Civil Service Pension Recovery Plan Update (2 March 2026) is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates/civil-service-pension-recovery-plan-update-2-march-2026
Asked by: Damien Egan (Labour - Bristol North East)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what steps his Department is taking with (a) local authorities and (b) community organisations to strengthen national resilience.
Answered by Abena Oppong-Asare
The Government is currently undertaking a review of UK national resilience which is expected to conclude in Spring 2025. It is being informed by the voices of local leaders, the devolved governments, businesses, voluntary and community sector representatives and academics. It is also considering the recommendations from public inquiries into Covid-19 and the Grenfell Tower tragedy.
We are also working closely with MHCLG who are developing Stronger Local Resilience Forum Trailblazers and taking forward the Devolution Bill which will help to strengthen local leadership, increase democratic accountability, and integrate resilience into place based policy decisions.
Asked by: Damien Egan (Labour - Bristol North East)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what recent discussions he has had with his international counterparts on strengthening national resilience.
Answered by Abena Oppong-Asare
Working with international partners is a core strand of the UK’s efforts to strengthen our national resilience. My officials regularly discuss national resilience with their international counterparts - multilaterally within the auspices of NATO and our longstanding FiveEyes partnerships, and bilaterally with other key partners. In November, the Chancellor of the Duchy of Lancaster addressed the NATO Cyber Defence Conference - hosted in London - where he underlined the importance of continuing to work together as NATO Allies against the growing cyber threat to our collective resilience.
Asked by: Damien Egan (Labour - Bristol North East)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what recent progress has been made on establishing the Infected Blood Compensation Scheme.
Answered by Nick Thomas-Symonds - Paymaster General and Minister for the Cabinet Office
In August, we laid regulations that give the Infected Blood Compensation Authority the powers necessary to pay compensation through the core route to the infected, both living and deceased. On 17 October, the Infected Blood Compensation Authority began to reach out to the first claimants under these Regulations and the Government expects the Authority to begin making payments by the end of the year. On 24 October, the Government opened the process under which estates can apply for interim compensation payments of £100,000 for deaths not yet recognised. Subject to Parliamentary approval, the Government is aiming for the second set of Regulations to be in place by 31 March 2025. This will support our aim of payments to people who are affected to begin in 2025.