Government Services (Websites)

Debate between Damian Hinds and Nick Hurd

Tuesday 22nd October 2013 Commons Chamber

[The Minister of State, Cabinet Office (Mr Nick Hurd)]

Madam Deputy Speaker, it is wonderful to see you in the Chair, and I should like to add my name to the long list of people who have stepped up to say the same thing today.

I congratulate my hon. Friend the Member for Wyre Forest (Mark Garnier) on securing the debate and on the way in which he presented his argument. I thought he was rather self-effacing about the importance of the debate. This is one of the better attended Adjournment debates that I have taken part in, and the keen interest of Radio Hereford and Worcester has also been noted. This is an issue that strikes a chord; none of us wants to see our constituents being ripped off. He powerfully highlighted the difficulties, and in some cases the distress, that some users of online services have experienced as a result of the activities of some third-party websites providing access to Government services, often at a significant mark-up while providing little or no additional value.

This is an important issue, and it becomes even more important because of its context. As my hon. Friend will know, the Government are extremely ambitious to deliver more services online and to encourage more of our citizens and constituents to access services in that way, as set out in the Government’s digital strategy. Quite simply, we want the public to receive services that are simple, fast and clear and that can be accessed easily at times and in ways that suit them. We want to take full advantage of the digital opportunities. It will also please colleagues to hear that this will allow us to produce better services at a much lower cost. It is worth placing on record that the Government saved £500 million last year on digital and technology-related expenditure while making improvements to how people access information and services.

There is much to celebrate in the progress that we are making in building world-class digital services in this country, and we are ambitious to work with the private sector and civil society to help the 11 million people in the UK who are still digitally excluded to get online and close that gap. Given that context, and that ambition, it is really important that we should not allow fraud to undermine the trust in, and integrity of, the systems and services that we are presenting. Concerns about security and the potential for identity theft, confusion about which websites are trustworthy and fears about being ripped off all act as deterrents to the take-up of digital services, so this does matter to us and I thank my hon. Friend for drawing the issue to the House’s attention.

The abuse of access to Government services can take a range of forms, all of which can have a negative impact on confidence. They include: brand abuse, in which Government logos are used to imply affiliation with, or endorsement by, the Government or their agencies; phishing, when attempts are made to acquire information such as usernames, passwords, credit card details and other useful personal information by masquerading as a trustworthy entity in an electronic communication; and levying additional charges for access via third-party websites to Government services that are, in some cases, normally free. The justification for those charges are so-called additional services that in fact offer little or no additional value.

What are we doing about it? When we have discovered —or when the public have highlighted—the misuse of Government logos, we have ensured that they are removed from the offending sites. I am pleased to say that we have seen a significant drop in the number of reports of such misuse. However, reports relating to phishing and to third-party websites levying additional charges for access to Government websites have not fallen in the same way.

Obviously, some Government services are more impacted by this problem than others. Services that tend to involve one-off transactions, or those that citizens and businesses use only infrequently, tend to be the ones that third-party websites offer access to. Such services include passport and driving licence applications and the booking of driving tests. We are taking steps to deal with these issues, but there have been some challenges that I should like to share with the House.

The first complication is that the infrequency of use means that users of services provided by central Government Departments and their agencies are not necessarily familiar with the look and feel of those services online. The wide demographic base of the users of those services also limits the impact of a broad-based communication and education approach, in itself an expensive proposition. That does not make the problem insurmountable, nor does it mean that education about the best way to access Government services should not be part of our approach to tackling the problem. However, it does mean that we should seek creative ways of doing that, such as through the use of partners in the private and civil society sectors.

The second complication is the difficulty we have in categorising the activities of some of the websites we have been discussing as bad or misleading. In 2012, as my hon. Friend will know, the Office of Fair Trading conducted an investigation into the online commercial practices relating to Government services and concluded that it was not appropriate to take formal enforcement action. The investigation did not reveal widespread attempts by non-Government websites to misrepresent their affiliation with Government. Moreover, the OFT was of the view that the overall depiction of the sites investigated, including branding, colouring and images, did not create a misleading impression that they were official Government websites. In particular, many of the sites carried statements explaining the nature of the service provided and disclaiming any official status or affiliation with the Government.

Most of the sites subject to the complaints to which my hon. Friend referred tend to be those that, as he said, feature in search engine-sponsored ad spots. Search engines tend to highlight and prominently display such ads above the search results that are most relevant to the search terms that have been used and in general Government services that are accessible via gov.uk, the new single Government website for all information and services, top the list of relevant search results on the main search engine websites.

What are the Government doing about misleading third-party websites? The OFT’s findings and the means by which such sites promote their offerings bring us back to the subject of education and how we help users of our services to spot correctly when they are on a Government website or the site of a third party. How do we ensure that citizens and businesses enjoy the benefits and additional value that competition through third-party provision of access to Government services can bring without fear of being exploited? We want to encourage that.

[Damian Hinds]

Will the Minister give way?

Charitable Registration

Debate between Damian Hinds and Nick Hurd

Tuesday 13th November 2012 Westminster Hall

[Mr Hurd]

That was a characteristically well made point, but actually the view that I have, as a Minister, on this individual decision is not relevant, for the reasons that I have just given. I am here to stand up for the commission’s freedom to take the decision, because that is the process that we have set up.

The second point is that, in exercising its functions, the Charity Commission is answerable to the courts. As many other hon. Members said, the Charity Commission’s decision not to register the Preston Down Trust has been appealed to the first-tier tribunal. As that decision is subject to an appeal, there is a limit to what the Charity Commission can say at the moment, and I hope that hon. Members will understand that there is a limit to what I can say in response to the debate, because I do not want, as a Minister, to be accused of trying to influence a tribunal.

[Damian Hinds]

If this had reached a point at which an attack was being made on the Church of England or the Catholic Church, would we still be saying that it is not right to question what the Charity Commission is doing and it is answerable only to the courts?

[Mr Hurd]

I am delighted to see my hon. Friend back on this side of the Chamber; I was worried for a moment when I saw where he was sitting earlier. I will deal with the specific point that he raises when I deal with the second part of the argument, which is: what are the wider implications of the decision?

I remind hon. Members that before the advent of the Charities Act 2006, it was generally considered that charities for the advancement of education, the advancement of religion and the relief of poverty benefited from a presumption of public benefit. The 2006 Act removed that presumption. The aim was to create a level playing field whereby all charities had to show their public benefit. As has been pointed out, the Act did not seek to define public benefit—we will return to that—but instead continued to rely on its common law meaning. It gave the Charity Commission the job—we should recognise that it is a difficult job—of producing guidance on public benefit, and promoting awareness and understanding of the public benefit requirement. One of the Charity Commission’s functions is to determine whether organisations that apply for registration are charitable in law. It is for organisations applying to show that they are charities, not for the Charity Commission to show that they are not.

Before the advent of the 2006 Act, the Exclusive Brethren were “excepted” charities and were not required to be registered with the Charity Commission. The 2006 Act required certain excepted charities to register with the commission. It is that change that has led to the application to register by the Preston Down Trust. According to the Charity Commission, its decision not to register the trust was based on the content of the application as it was presented. The commission says that it was not able to conclude that the Preston Down Trust was a charity in law based on the material that was presented to it in the application. The commission’s decision was explained in a letter dated 7 June. I can certainly place a copy of that letter in the Library of the House for hon. Members who do not have one.