Passport Applications

Damian Collins Excerpts

Wednesday 18th June 2014 Commons Chamber

[Damian Collins (Folkestone and Hythe) (Con)]

I will speak as briefly as I can at the end of this long but important debate. Although a lot of statistics have been presented, each case is personal. As we heard during the debate, for anyone who needs to travel, waiting for a passport can be highly distressing.

I checked with my caseworkers how many people have got in touch with us, and the state of those applications. Like my hon. Friend the Member for Salisbury (John Glen), we had four cases that have been processed, including one where a new passport was sent to Nepal and arrived in time for the person to travel. One of my constituents was in China—there has been some debate about people in other countries getting documents. He was not able to receive his passport in time, but he has successfully contacted the British embassy in Beijing and has emergency travel documentation to allow him to make his journey.

[Fiona Mactaggart]

Will the hon. Gentleman give way?

[Damian Collins]

I am afraid I have very little time, but if I finish early I will come back to the hon. Lady.

I had one case where, unfortunately, someone was not able to get their passport in time. That was not a straightforward case, as the Home Secretary set out—it was a first- time passport for a child, and travel plans had been made in a hurry because of a family situation, so the trip had not been planned for long. I am sorry that my constituent was not able to get the support they needed, but in my constituency that has been the only such case so far.

There has clearly been enormous demand for passports. The Home Secretary spoke about a 12-year high in the number of applications, and any organisation would find its resources strained by such a large increase in demand. A 10% increase in passport applications on the previous year will clearly put strain on the system. Quite properly, the debate is about whether the Passport Office should have anticipated that extra level of demand and put resources in place to cope with it. I am interested in the Passport Office’s recruitment levels, and whether such planning took place.

We said there was a 10% increase in applications, and the shadow Home Secretary asked—quite properly—whether that surge was due to applications from overseas, and what proportion of that 10% were overseas applications. The Home Secretary said that overseas applications made up less than half of applications, and we are waiting for further information on that. It may not be as straightforward as it seems, however, because some people previously living abroad may have applied for a passport in the UK, rather than through an overseas office, and the data may not be quite as straightforward.

Let us say for argument’s sake that around half of the increase in passport applications has come from overseas. I note that Passport Office staffing levels have risen by about 10% over the past two years, and are about 6% up on last year. If there was an increase in staff of about 6% from 2013-14, and if an uplift in overseas applications of about 5% was anticipated, it seems that reasonable preparation in terms of staffing levels was made. Therefore, the pressure has come not from the change in how passports are issued from the UK instead of from overseas, but because of an unanticipated level of normal applications. The 6% increase in staffing levels year on year in the Passport Office shows that preparations were made and put in place for anticipated extra demand, but that demand went far beyond what could have been reasonably expected.

I was pleased when the Home Secretary said that the permanent secretary is conducting a review into the workings of the Passport Office to see what lessons can be learned. There is clearly an issue this year that the Home Secretary and her team are working hard to address, and we do not want to be in this position in the future.

What drivers of passport applications should be fed into the system? Should we give more consideration to the impact of an economic uplift, which may lead to more travel? Should we look at birth rates, or at renewal rates so that we can more easily anticipate when extra passports are likely to be applied for and ensure that that is factored in? As the hon. Member for City of Durham (Roberta Blackman-Woods) said, users are paying for this system; passports are not issued for free and people pay for them. It is, therefore, reasonable to expect the Passport Office to put in place the resources it needs to anticipate demand. Could we be cleverer at working out ways to anticipate demand?

As I said earlier, looking at the year-on-year figures and at the increase in recruitment to the Passport Office in the past year, it would certainly have coped with extra demand placed on it from overseas applications. We must ensure that we are ready for next year if there is a further surge in passport applications, particularly if that is driven by the economic confidence coming from the growing economy.