Ukrainian Refugees

Daisy Cooper Excerpts

Monday 14th March 2022 Westminster Hall

[Daisy Cooper (St Albans) (LD)]

It is a pleasure to serve under your chairmanship, Mr Dowd. I extend my thanks to the hon. Member for Newcastle upon Tyne North (Catherine McKinnell) for opening the debate on this petition.

The response of the British people has been overwhelming. They have shown extraordinary generosity, which stands in stark contrast to the response of this Government. I can genuinely say that this is a time that I feel incredibly proud of our country, but I feel ashamed of this Government, whose response has been shambolic and shameful. I wish to outline some examples of my constituents and their families to highlight how the absurd and crushing misery of Home Office bureaucracy has impacted people fleeing Ukraine.

One of my constituents has a 74-year-old mother who is frail and in poor health. She has escaped Russian invasion for the second time. She applied for a UK visa on 5 March, when she was in Kraków; she was told to travel to Rzeszów to get her biometrics. On 7 March, this 74-year-old woman queued for seven hours in the freezing cold just to get to her appointment. She was then told that she would receive confirmation within 72 hours, but she was also told that she had to travel back to Warsaw, where she would get her passport stamped so that she could make her way, with her daughter, to the UK. It is now one week on and her daughter—my constituent—is stuck in a hotel while they wait for the email.

I raised this matter with the urgent inquiries line at the Home Office but I have had no reply. This morning, my caseworker went to talk to people at the caseworker desk in Portcullis House and they said, “Oh yes, it’s been approved—it was approved last Thursday—but we haven’t told her yet.” We then rang my constituent and her mother. They had gone to the embassy anyway, on the off-chance. They had just been told, within the same 10 minutes, that the application had been approved, but the embassy was not sure if it could print the sticker today—and if it could not, they would have to come back tomorrow. This woman is traumatised, she is exhausted, and her daughter is spending money on food, hotels and flights that they simply cannot afford.

To summarise, a 70-year-old woman applying to come to the UK has been asked to travel 855 miles over nine days, and she is waiting for a sticker to be printed. Will the Minister apologise to her and to everybody else like her who has been put through such an awful ordeal?

Another constituent of mine and his family have been lucky, because they have now gone through the process and are in a position where they can book their flights to come here. But they wrote to me last night and asked if I could share with the Minister details of the stark contrast between the support they had received in Poland and the bureaucratic nightmare of being processed by the UK authorities. They told me that in Poland, checks at the border take “a matter of minutes”, and that they were

“made to feel welcomed and…safe”.

They said that the UK’s process had been a nightmare.

The family fled Kyiv for Poland on 5 March. On 9 March, they finally managed to get their biometrics done in Warsaw, after completing forms that took hours to fill in on a mobile phone. Two days later, on 11 March, they received an email saying that the decisions were ready, but the Home Office would not tell them what the decisions actually were, so, the next day, they had to go back to the visa application centre to have their passports stamped. However, while the mother-in-law’s visa was stamped, her partner’s was not. They were told, “There just isn’t enough time today to get it printed. Come back tomorrow.”

Finally, all the paperwork is in place and the family have managed to book flights to come back tomorrow, but it has taken them 10 days. My constituent’s sister wrote to me:

“They were already exhausted and traumatised when they arrived in Warsaw. British bureaucracy added to their misery. Their very modest savings have been seriously depleted by the eight-day hotel stay. At least my family had my brother, a British citizen, to help them navigate the red tape. It must be doubly difficult for those who don’t have that advantage and who don’t speak good English. The Government must do much, much more, and quickly turn this convoluted system into something that is user-friendly for Ukrainians.”

On top of those cases, I have other constituents who are affected, and many of them have said that they are confused. They are confused about whether they now need to attend appointments that they have secured in the coming weeks, given the rule changes that apparently are coming into place tomorrow, such that biometrics can be completed in the UK. They have asked the visa application centres whether they still have to attend those appointments, but they have not had an answer. I have asked the Home Office’s MP hotline and I have not had an answer. And my caseworker went to the casework hub at 3.40 pm—just over an hour ago—and it still did not have an answer. Can the Minister give us an answer to that question today?

It is abundantly clear from these examples that it is time to waive the visa requirement before people come here. It is cruel to impose these layers of bureaucracy on traumatised refugees who are trying to escape war and join their families. Like so many other Members, I have dozens of constituents who are willing to offer spare rooms—and, in lucky cases, spare homes—to Ukrainian families. I have one constituent who is the owner of a hotel chain. He says that he can offer work and accommodation to Ukrainian refugees immediately, but he cannot get hold of any information on how to do it. Refugee Action has indicated that there are refugee and asylum charities with a wealth of experience that say they have not been consulted by the Home Secretary. Why not?

Mr Dowd, thank you for giving us the opportunity to speak this afternoon. From the examples of my constituents and those of many other Members, it is abundantly clear that Home Office bureaucracy is causing untold misery, on top of the existing misery of those who are fleeing war. Please, can the Home Office just sort this out?

--- Later in debate ---

[Kevin Foster]

I thank the hon. Member for his constructive comments. A lot of that will be around the sponsorship route. My understanding is that the £350 will be given to the sponsor—the person providing accommodation. I take on board his point about the payment that will go to local authorities; it is a very different context in Northern Ireland, given the slightly different responsibilities around things such as children’s services, as we recognised in the NTS. It is probably better that I set out in writing the detail of how that will break down.

Another query was about those who have already applied for a visa who get a grant letter but do not have the vignette put in their documents or their passport, which is normally when there is a request to go back to the VAC. As of tomorrow, if someone has the grant letter, that will be enough to travel to the UK with a carrier, in the same way as the permission to travel letter system that we will establish and open from tomorrow. Again, we are looking to minimise the number of people who have to make appointments at VACs and go and collect particular forms of documentation.

[Daisy Cooper]

Will the Minister confirm whether people who have an appointment booked but do not yet have a form will be able, from tomorrow, to travel to the UK without that form? And what about people who have had their appointment, and who have applied and filled everything in, but are still waiting for the form to come back? There are two different types of people there.

[Kevin Foster]

Those who have not yet submitted their biometrics will have two options from tomorrow. The first is to make a separate application for permission to travel under the new system. They will get a PDF form emailed to them. Some people have asked whether the letter is posted—no, it will be emailed. By the way, that form can be shown on a phone, or it can be printed out by a friend or colleague. There do not need to be individual smartphones; if a family has one phone, they can show multiple forms on that phone. Again, we want to reassure people that we will not expect everyone to have a phone with the form on it.

If someone has already submitted their biometrics and they get a letter that says they have got their visa—the decision letter—under a normal visa process they would go back to collect the vignette in their passport that allows them to travel. My firm understanding is that, as of tomorrow, they will be able to show that letter saying that they have a decision with their passport and travel to the UK, rather than going back to the VAC to collect the vignette. If they have not yet done their biometrics, they can instead apply through the permission to travel scheme—the new scheme that we are launching tomorrow—and, if they get permission, proceed to the UK and sort out their biometrics up to six months after arrival. We will not be taking biometrics at the border, because we are looking to facilitate travel into the UK. Once people have a decision letter with their passport, they will be able to travel.

Obviously, if someone does not have a valid Ukrainian passport, it is still the process that they need to be documented. In many cases, people do not have any documents. They need to get a document that allows them to board an aircraft regardless of their destination, particularly if they are looking to travel by air from eastern Europe rather than ending up on a relatively gruelling land journey. That probably covers some of the points raised.

People have made comparisons to the Afghan system. Lessons are being learned. A lot of people are still in hotels. We had a great effort to get people out of Kabul, but it is safe to say that, put simply, offers for rehousing have not come forward from communities across the UK. There is certainly a challenge there. I was struck by the comment by the hon. Member for York Central (Rachael Maskell) that all must take part. We see communities, such as Glasgow, that always step up. That is our biggest dispersal area and steps up in every refugee resettlement situation. It stepped up for Afghans and for Syrians, and I am sure the community will step up again in this context.