Universal Credit

Countess of Mar Excerpts
Tuesday 6th November 2012

(11 years, 12 months ago)

Lords Chamber
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Lord Freud Portrait Lord Freud
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My Lords, I should make clear that we are not entertaining paper applications. We are looking at either face-to-face or telephone support groups. We have looked at pushing JSA online and the figures have gone up from 16% in September last year to 39% this September. We are moving people very rapidly to the online route.

Countess of Mar Portrait The Countess of Mar
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My Lords, the banks have shown us that computer systems are not infallible. Can the Minister tell the House what provision there is for back-up in case something goes wrong? These people are very vulnerable and cannot do without money for a long time.

Lord Freud Portrait Lord Freud
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My Lords, we have a very substantial contingency prepared if, for instance, a disaster takes down our data centre—we have two data centres for that reason—and particularly if we have a cyberattack. We will have contingency built into the system to make sure that our payments systems do not go down because of these problems.