Rail Services (Chelmsford to London)

Claire Perry Excerpts

Wednesday 28th January 2015 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Claire Perry)]

It is a pleasure to serve under your chairmanship, Mr Caton. I congratulate my right hon. Friend the Member for Chelmsford (Mr Burns) on securing this debate. Hon. Members may be interested to learn that in my very first debate in Westminster Hall we were in opposite positions: he was responding from the Front Bench to my concerns about minor injuries units in my constituency. After he did that fine job as a Health Minister, he held the post I currently have as trains Minister—he probably knows more about trains than I ever will. That was reflected in the thoughtful tone of his comments and his analysis of what is happening on the route.

The overall concern that my right hon. Friend eloquently raised is about performance on the main line. He and I are both really aware of the problems and I deeply regret that performance is not at the level that passengers rightly expect and deserve. He has taken a welcome interest in the steps being taken to monitor and improve the performance of the great eastern main line for passengers travelling both from his constituency and from further afield.

Under the terms of the franchise agreement and the direct award, Abellio Greater Anglia has to provide regular performance updates to the Department and can be subject to punitive actions if performance standards fail to meet requirements. In addition, there has been a lot of ongoing work with Abellio Greater Anglia, including many performance meetings. Only last week, there was such a meeting between my officials, the Office of Rail Regulation and the management team from Abellio Greater Anglia, at which industry representatives were keen to demonstrate what they were doing, along with Network Rail, to improve matters.

As my right hon. Friend mentioned, some improvements have been made. Monitoring practices that are common in other countries are now in place, including remote monitoring of key components on the line, meaning that failing components can be dealt with much more quickly than before. But he identified the fundamental problem: that much of the infrastructure on the line is coming to the end of its working life. There is no quick fix for that, but the ongoing investment that he mentioned will address the problems over time.

As is the case with many other parts of the network, the line has been subject to a big increase in passenger numbers, which have gone up by about 2.5% a year since 2006. The whole railway system is struggling as a result of the increase in passenger numbers since privatisation—overall, passenger numbers have doubled—and, frankly, the decades of under-investment under successive Governments in both track and rolling stock. I am pleased that the Government are addressing the overall picture with an unprecedented £38 billion in investment in the railways during this control period, but the money clearly has to be targeted correctly.

Abellio Greater Anglia has instigated daily tracking of key performance indicators at its depot to maximise or improve fleet maintenance, which my right hon. Friend identified as a particular problem. He also raised four main issues: fatalities, fleet failings, infrastructure failings and operational performance, and I would like to address each in more detail.

As my right hon. Friend said, we have a tragic problem of people committing suicide on the railways. Suicides are a tragedy for the families involved, and they are an awful tragedy for the drivers and other staff who have to witness them and deal with their aftermath. With increased activity on the railways, these problems are having more and more of an effect. Indeed, in the last 12 months, the number of services on my right hon. Friend’s line impacted by a fatality has risen by more than 1,700 to in excess of 8,000.

The industry is taking steps to reduce these tragic incidents. The British Transport police, Land Sheriffs and Abellio Greater Anglia station staff have increased patrols at stations and increased the level of interventions, steering people away from this awful act. I would like to express my thanks to those staff who have saved lives as a result of that work. Preventive measures have also been employed, including the introduction of mid-platform fencing and the trialling of blue lighting—people do not like to cross blue lights, as we learned from a similar initiative on Japanese railways. Action is therefore being taken.

Secondly, I note my right hon. Friend’s concerns about fleet performance. As he said, that has improved slightly, and the figures on average delay minutes since early 2012 have improved by 23%, but I want to see greater improvement, not just stability. As he emphasised, reliability is so important for the people travelling from his constituency.

AGA is implementing more than 100 initiatives to improve the reliability of its rolling stock. That is a huge number, so I will highlight just a couple. There are new resources to undertake more extensive maintenance at night, as well as extensive initiatives to renew critical components. The company is also looking at more forward-looking maintenance planning regimes to maximise availability and reliability on the fleet.

My right hon. Friend made a compelling case for new rolling stock on his line and on other lines, including those serving the constituency of my right hon. Friend the Member for Saffron Walden (Sir Alan Haselhurst). It remains the Government’s ambition to invest in new rolling stock in the franchise, but my right hon. Friend the Member for Chelmsford will be aware that the Department is doing everything it can to make sure we deliver more reliable trains—and, indeed, refresh trains—for passengers using the network. I completely support AGA’s goal of reducing fleet delay minutes on the franchise by 20% by October 2016.

Thirdly, on infrastructure, we are all aware that track faults have increased significantly, particularly on the crucial Liverpool Street to Shenfield corridor. Network Rail replaced its renewals contractor in 2014 due to poor performance. We continue to invest to upgrade the route, but that will take time. Resources have been focused in three areas: Liverpool Street station and its approaches; rail defect removal; and the quality of track. I am pleased to say that, at Liverpool Street, Network Rail is nearing the end of its programme of replacing all problematic junctions, refurbishing point ends and carrying out rail replacements at the tight curves on the station approach. All that will improve reliability and sustainability. I am pleased to say that, to date, all the work has been completed on time.

Additionally, the company and Network Rail have worked well together to target further resources. For example, there is a new emergency incident unit based at Liverpool Street station, rather than remotely. The number of infrastructure faults was therefore reduced significantly between November and December 2014, to the lowest number for several years.

Finally, let me turn to my right hon. Friend’s operational concerns. As he and I know, the route has had some serious engineering overruns in the last year. Some have been on a Monday morning, and I can think of nothing more frustrating for a hard-pressed commuter trying to get to work and paying almost £4,000 for a season ticket than to hear these overruns being announced. It is completely unacceptable. My Department has been challenging Network Rail on its performance on the issue, as has Abellio Greater Anglia. Network Rail is constantly being made aware of its responsibility to passengers using the network to complete engineering work at the allowed time. As a result, all possession plans on this part of the network are subject to much greater scrutiny.

The programme to renew point work has been completed thus far with minimal passenger train impact. That is perhaps evidence that Network Rail is taking measures to reduce engineering overruns. I know that my right hon. Friend shares that ambition. The railway is not running steel boxes with wheels; it is moving people. If the Government can do one thing, it is to make sure that the unprecedented investment we are making is delivered for the benefit of passengers.

Everyone, from my Department to Network Rail and the operating companies, needs to sign up to that agenda. Some do it better than others, but there is no excuse for an engineering overrun that affects millions of people, and for not taking it seriously. I am pleased to say that effort is being put into recovering from incidents when they happen. The six-month average delay per incident has dropped by 20% in the past six months, which means that faults are being fixed more quickly.

As my right hon. Friend knows, it was not possible to specify in the short direct award an increase in rolling stock. He will know from his time in the Department that the direct award was introduced to smooth the process of franchise letting. He has made a powerful case for wanting new rolling stock. I am pleased to say that on his route, at least, he will see work going on to refresh the mark 3 coaches. That has been secured within the current franchise.

I visited the place where the new seats and other improvements were being put together and have sat in one of the new seats. The first vehicle is set to be unveiled on Friday, and there is an obligation on Abellio Greater Anglia to complete work on the entire fleet by the end of October 2016. Finally, there will be toilets that do not void on to the tracks, power sockets, new carpets and seat covers, new lighting and repainted interiors. That will make a real difference to the experience of passengers.

[Sir Alan Haselhurst]

The Minister will have heard my right hon. Friend the Member for Chelmsford (Mr Burns)mention the construction of a new station to the north of Chelmsford, which will be beneficial for train loading. It is intended primarily to serve the people who will be living in the Beaulieu Park development, but there is strong local feeling that the station would be more appropriately named “New Hall Chelmsford”, or “Chelmsford New Hall”; I hope that she will bear that in mind.

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[Claire Perry]

I will certainly take those comments into consideration. I was coming on to mention something directly relevant to my right hon. Friend’s concerns. The “Norwich in 90” group is a group of MPs working to pin down the economic benefits of further investment in infrastructure, including new stations—regardless of name. There is a desire really to improve journey times and connectivity on such vital routes in a high-growth region.

The consultation for the new franchise in which many of the improvements can be brought about began in December 2014. The new franchise is to commence in October 2016 and the invitation to tender is expected in August, with the successful bidder to be announced in the summer of 2016. Bidders will of course be invited to provide their plans for improving rolling stock operating on the route and for achieving the aims of the “Norwich in 90” taskforce.

Much more clearly needs to be done, but there are some firm foundations on which to improve the performance of the great eastern main line, as the passengers deserve. My right hon. Friend the Member for Chelmsford alluded to the interesting and exciting change that will happen when Crossrail finally comes on stream in 2018. It will free up passengers at Liverpool Street, enabling platform capacity at that vital station to be improved, and reducing overcrowding on those vital routes. Infrastructure improvements such as the remodelling at Bow junction, turnbacks in the Chelmsford area and at Wickford, and associated signalling works, should all help to improve performance and durability by 2019.

As for CP6, my right hon. Friend made a powerful case, and investment is planned in the Witham loop, with potential associated new stations. Work is being done and being planned for the future. We know that we can do more, but I look forward to working with my right hon. Friend to bring in the improvements I have outlined for the benefit of his constituents and all passengers using what is a vital route.