Mid Staffordshire NHS Foundation Trust (Inquiry)

Christopher Pincher Excerpts

Wednesday 6th February 2013 Commons Chamber

[The Prime Minister]

I thank the right hon. Lady for what she says, and I am delighted that she is going to be helping us with this piece of work to really set out how complaints should be properly handled. I think she speaks for everyone when she says not only that she loves the NHS, but that when we see the best level of care handed out to loved ones, it is one of the most inspiring things in the world, and that is why it is so disturbing and so hurtful when we see poor standards of care and people let down. We have to get a balance right in this debate: we must continually and rightly praise nurses, health care assistants and doctors for the care and compassion they provide—for what they do every day—but we must marry that with a determination that where there is bad practice we should join them in pointing it out. There has been a culture of complacency that we have all been part of—MPs are to blame here, too—for too long.

[Christopher Pincher (Tamworth) (Con)]

I note that the Prime Minister shares the shock and incredulity of the people of Staffordshire, the county where I was born and which I represent, that such terrible things can happen in one of their local hospitals. I am pleased that he says he will make it easier for whistleblowers and for patients to put on record their experience of care. Will he say a little more about the speed with which he expects those data to be put in the public domain, so that patients, the public and hospital managers can make quick and informed decisions about what is going on in their hospitals?

[The Prime Minister]

I thank my hon. Friend for that. Like others, Staffordshire MPs have spoken with great passion about their care for their local health service and what it can provide.

On the timing, Robert Francis says that he wants all parts of the NHS to respond to him on what they are going to do right across the NHS, and that should be done over the next year. The Department of Health will be looking in the coming months at all the recommendations and responding. Specifically on the inspections, which are so important, as I said in my statement we are going to look at these changes to the CQC, but even before that Bruce Keogh is going to run this set of inspections into hospitals that have high rates of mortality and make sure that they are being dealt with properly.