Immigration Queues (UK Airports)

Christopher Chope Excerpts

Monday 30th April 2012 Commons Chamber

[Damian Green]

I am grateful to the right hon. Gentleman for his question. I hope I reassured him in my opening response that doing nothing is precisely what we are not doing. We are doing quite a lot, as I will detail a little more in a moment.

The right hon. Gentleman asked some specific questions. In the few weeks he has been in charge of Border Force, Brian Moore has visited Heathrow twice, including over Easter—one of the peak busiest times of the year—to see precisely how Border Force coped over that difficult and challenging period. The answer was that, despite the predictions we had that Easter would mean gridlock at Heathrow, actually it did not. Heathrow coped well over Easter.

The right hon. Gentleman also asked about e-gates and iris recognition immigration system gates. The IRIS gates commissioned by the previous Government are being phased out because they have come to the end of their technological life. They are less reliable than the e-gates that we are replacing them with and which provide a much better passenger experience.

The right hon. Gentleman asked about risk-based controls. As he knows, I have said—as has the Home Secretary in front of the Home Affairs Committee—that the principle of risk-based controls is a sound one to explore, but he will know that, as the John Vine report showed, what we had, when we thought we had risk-based controls, actually were not risk-based controls. Information had been withheld from successive Ministers over the previous five years.

The right hon. Gentleman asked, quite reasonably, what we have done. I have mentioned some of the actions we have already taken. We have rebalanced staff across Heathrow’s terminals; we are opening the new control room to allow us to monitor and deal with demand across the airports, so Border Force staff will not be stuck in terminals, as they used to be; we have completed our recruitment to mobile teams that can deal with unexpected surges; and we are encouraging all eligible passengers to use the e-passport gates, and are now getting close to 50% of those eligible to use them doing so, which significantly improves the flow-through, particularly for UK citizens.

We have, as a result, freed up more experienced staff from those e-passport gates to man the non-EU desks and to help reduce queues there. We are cross-training more and more of our staff so that they can work flexibly across all areas of border control. So very significant steps have been taken in the past few months to make the airports work more efficiently, and I am sure that passengers and the House will see the effects of that in the coming months.

[Mr Christopher Chope (Christchurch) (Con)]

I am grateful to my hon. Friend for his comments, but is there any way to give greater priority to British passport holders when there are very long queues?

[Damian Green]

British and—I suspect my hon. Friend might not wish to hear this—other EU citizens have priority. We do fewer checks on them, for obvious reasons. Our service level agreement is that 95% of them should go through in fewer than 25 minutes, as opposed to 95% in fewer than 45 minutes for non-British and non-EU passengers. We try to make the welcome back to this country for British tourists or business people travelling abroad as good as possible.